Control Risks is seeking an experienced candidate to join its rapidly growing Cyber Protect team in our key Hong Kong market. This is a unique opportunity to work in a highly capable and truly global team of cyber experts and to play a critical part in shaping the Cyber Protect offering.

The role requires an initiative-taking and diligent client-facing individual who has experience in winning and delivering cyber strategy advisory work for global clients and projects.

The successful candidate will expand our capability in Hong Kong and work closely with the Principal leading our Digital Risks practice in the Asia Pacific region and our regional leadership in the Greater China region. The candidate will need to demonstrate exceptional analysis, programme management and business development skills. We require all staff to be team-players who are results focused and passionate about delivering high quality advice to some of the region’s largest firms.

The successful candidate will be experienced in leading cyber security advisory engagements and will need to demonstrate deep understanding of the cyber security challenges facing our clients in Greater China alongside local regulations and standards in place or are in development.

The candidate will have an established track-record of delivering cyber security strategy assessment and enhancement projects to a diverse range of clients. They will also excel at communicating complex technology-driven issues to executives at the C-level.

Key responsibilities:

Delivering client projects

• Programme and project management of digital risk advisory engagements (e.g., senior stakeholder engagement, programmes scoping, managing project/programme budget, hiring key resources, delivering against an agreed plan, issue management).
• Delivering strategy and transformation projects (e.g., helping clients to define and develop robust and future-proofed digital security strategies, conducting risk assessments, supporting cyber due diligence projects etc.).
• Supporting clients as a senior advisor throughout their digital security transformation.
• Working with senior project stakeholders (e.g. gathering information from interviews, document reviews and presenting findings) while maintaining the confidence of the client through clear communication and exceptional project management skills.
• Working with external technical partners to deliver an integrated solutions and drawing out recommendations from their technical findings.

Working with other departments within Control Risks

• Provide flexible and responsive support alongside our dedicated Cyber Response team for key Clients.

Business Development

• Developing proposals for future client work.
• Cultivating long-term relationships with clients.
• Participating in marketing and speaking events to build the Control Risks brand.
• Project and programme scoping and planning, to support pricing and project budget.
• Contributing to and building complex, multi-service line proposals.

Supporting the growth of the Cyber practice

• Managing and mentoring team members.
• Helping to refine our cyber security methodologies and approaches.
• Contributing to our professional development and training programme.
• Educate other departments about cyber security and the services we provide.
• Identifying and hiring local talent into the Cyber Security team.

Essential

• Considerable experience of cyber security risk management within an established consultancy.
• Ability to see security from the attacker’s point of view and articulate enterprise risks to senior non-technical audiences.
• Proven experience in reviewing, designing and implement cyber security strategy projects for clients.
• Proven experience in delivering risk assessments against industry standards (e.g.NIST CSF and ISO27001).
• Proven experience working with China's information handling and technology regulations and standards.
• Broad corporate experience and understanding of the interaction between departments (such as HR, Finance and Security) and levels of governance within a commercial organisation.
• Excellent knowledge of IT and OT network infrastructure.
• Undergraduate or a post graduate degree in a field related to security, information security, intelligence, or computer science.
• CISSP, CISM, ISO27001 lead auditor, SANs or similar industry qualifications/certifications.

Preferred

• Native or documented fluency in Mandarin.

• Control Risks offers a competitively positioned compensation and benefits package that is transparent and summarised in the full job offer.
• We operate a discretionary global bonus scheme that incentivises, and rewards individuals based on company and individual performance.
• Control Risks supports hybrid working arrangements, wherever possible, that emphasise the value of in-person time together - in the office and with our clients - while continuing to support flexible and remote working.
• As an equal opportunities employer, we encourage suitably qualified applicants from a wide range of backgrounds to apply and join us and are fully committed to equal treatment, free from discrimination, of all candidates throughout our recruitment process.

We are seeking a passionate, motivated and resourceful Account Manager to join the Client Services team, responsible for developing and managing the relationship of key corporate accounts and ensure the existing contract is successful and grows in revenue and profitability through successful and deep relationship with the clients and close monitoring and management of the local team.

The role will also be a key support to the operations in the region. This will be a key role to ensure that central functions such as Quality Assurance, Training, MAID development, content generation and management, and the Ten culture are adopted as best practice in the region.

Who are we?

Ten Lifestyle Group is an AIM-listed global travel and lifestyle concierge company founded in 1998 by Alex Cheatle and Andrew Long. Delivering unique travel, entertainment and dining experiences to the world, Ten is a vital part of the customer engagement strategies of leading premium financial services and consumer brands. Today, millions of members have access to Ten’s services across lifestyle, travel, dining, entertainment and retail benefits on behalf of over fifty clients including HSBC, Coutts, Bank of America, Westpac and Royal Bank of Canada.

As well as offering a private membership tier, Ten serves some of the most valuable customers of the world's leading private banks, premium financial services and luxury brands. Corporate clients use Ten’s services to acquire, engage and retain affluent, high-net-worth customers. The service drives critical customer metrics, including revenue growth and Net Promoter Score, and supports digital transformation initiatives.

Ten's partnerships are based on multi-year contracts which generate revenue through platform-as-a-service and technology fees. Its operations are underpinned by an increasingly sophisticated personalisation platform comprising industry-first, proprietary technology, thousands of supplier relationships and 25 years of expertise delivered from 22 global offices. All Ten's services are made available to clients on either a white-label, co-branded, or affiliate partnership basis.

Looking ahead, Ten's strategy revolves around four key areas:

• Deliver a world-class member experience
• Invest in technology
• Expand contracts with new and existing clients
• Establish a foothold in new markets by leveraging its market-leading service proposition

For more information, please watch Ten's Growth Engine Video https://tenlifestylegroup.com/investors/#growth-en...

Key responsibilities

Relationship Management / Business Partnerships

• Build strong and trusted relationships at all levels with our key account client organisations, from board level to account managers, operational teams and customer facing staff.
• Act as the primary relationship owner for your assigned portfolio of top tier client accounts. 
• Develop and nurture business partnerships to secure a long term growth.
• Ensure that we over deliver on our contractual commitments to maintain client loyalty and be a key influence within the clients business for strategic decisions connected to their customer engagement and retention goals.
• Identify leads for contract growth opportunities with the aim of always being one step ahead of the client in recognising where Ten can make a contribution to their aims.

Day to Day Account Management

• Manage any day-to-day queries/issues with the Client promptly.
• Intervene in any member satisfaction issues to ensure they are solved quickly and to minimise any damage at the account level.
• Work closely with the operational team to ensure they are clear on the evolving requirements and service levels of all corporate accounts.
• Provide accurate management information reports on time accompanied by a positive commentary reinforcing the value of the service, and run effective monthly review meetings and Quarterly Business Reviews.
• Ensure invoices are well managed, allowing for payment to be made on time and according to the contract schedule.
• Support the RFP process for contract renewal.

Business Analysis

• Undertake data and analysis of our offering to competently manage each corporate account, ensuring we optimise the service and have strategies in place to drive the key metrics of each account.
• To quickly understand and analyse data relating to new accounts and their operational delivery requirements in order to translate findings clearly and concisely to colleagues.
• Suggest solutions and improvements to manage highlighted issues through data analysis, and manage the implementation of solutions across the business and with the client organisation.

Marketing Management

• Develop and implement profitable and appropriate marketing programmes within your accounts to drive engagement.
• Work collaboratively with key departments such as Content and Propositions to design strategies to grow our digital footprint, embracing technology and enabling Ten to deliver the best possible service.
• Identify opportunities to grow the size and value of the contract, and to follow through on these, setting an example which other team members follow.

We are looking for:

• Client facing experience across regional markets
• Managerial experience across senior stakeholders
• Excellent communication abilities and presentation skills (includes business writing expertise, delivering PowerPoint presentations and negotiation skills)
• A highly numeric mind and a love of data
• Ability to work under pressure and to tight deadlines
• Great commerciality
• Relationship building with proven success in developing and maintaining long-term business relationships with key clients

Our people are at the heart of the business and we have a culture of recognition and reward - both through regular appraisals but also annual Extra Mile Awards where we celebrate those who have gone that extra mile in their role. We also encourage all our staff to incorporate their aspirations and interests into their career at Ten and we are there every step of the way in supporting development.

Rewards designed around you:

• A competitive salary depending on experience, plus performance-based bonus.
• Remote work arrangement (T&Cs - within Malaysian borders)
• Paid time away from work. Our employees enjoy a competitive paid time off package, including a day each year to volunteer time for a good cause that is important to you.
• Paid Sabbaticals. One (1) month paid Sabbatical after every 5 years of Service, without tapping into annual leave
• Extra Rewards. Lucrative Ten Loyalty Rewards program.
• Remote Working Holidays - possibilities to Travel and Work!
• Employee Discounts. Access to lots of great travel and entertainment discounts as our clients’ members would!
• Be part of our global, dynamic, and inclusive Team, with diversity at its core.
• Genuine career opportunities within a dynamic and international company.

Commitment to Diversity

We encourage diverse philosophies, cultures and experiences. We appreciate diversity and are dedicated to creating an inclusive work environment for our employees. This idea unites the teams at TEN. All aspects of our relationship, including the decision to hire, promote, discipline or terminate, will be based on merit, competence, performance and business needs.

“Ten works with a small preferred supplier list of recruitment agencies only. Please note we are not accepting any further recruitment agencies at this time. Ten Group is not responsible for any fees related to unsolicited resumes. ”