At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone.

It’s about finding new ways to not only better people's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030.

And to get there, we need ambitious people who believe in playing an important part in shaping that future. People seeking unmatched career and personal growth opportunities, who are driven to work with, and learn from some of the most inspiring and supportive leaders in the business.

Sound like you? Then read on.

About the Role

Roles and Responsibilities:

• Handles agent / brokers / intermediaries enquiries and complaints regarding all activities in Operation process such as Underwriting, Policy Owner Service, and Claims for different line of business
• Reports problems, potential crisis and complaint to supervisor for service improvement
• Makes outbound call to agent / brokers / intermediaries for follow-up cases
• Executes empowerment guidelines
• Documents call activities in system
• Documents follow up items in log sheet or send email to AIAHK Business Partners
• Works closely with AIAHK Business Partners to resolve the complaints and uncertain issues
• Performs other responsibilities and duties periodically assigned by supervisor in order to meet operational and / or other requirements

Minimum Job Requirements:

• Secondary education graduate with 4 years working experience
• Candidates with higher academic qualification or more relevant working experience may be considered as Customer Service Advisor
• Minimum 2-3 years relevant experience in Insurance / Customer Service / hotline service
• Hands-on experience in customer service
• Basic insurance or MPF knowledge would be definitely an advantage

Others:

• You are preferred to obtain the license of Insurance Authority (IA) (Paper 1,2,3,5) or Mandatory Provident Fund Schemes Authority (MPFA) (Paper 4)
• You are required to obtain the relevant license(s) if your job involves regulated activities

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.

FIND YOUR 'BETTER' AT AIA

We don’t simply believe in being ‘The Best’. We believe in better - because there’s no limit to how far ‘better’ can take us.

We believe in empowering every one of our people to find their 'better' - in the work they do, the career they build, the life they live and the difference they make. So that together we can support even more people - including our own - to live Healthier, Longer, Better Lives.

If you believe in better, we’d love to hear from you.

About the Role

• Develop, manage and strengthen the overall relationship with some of AIA’s key vendors to enhance value to AIA over and above existing contractual commitments. 
• Drive increased levels of performance from key vendors
• Identify and lead continuous performance improvements with demonstrable business and/or financial value and benefits.
• Develop and lead the implementation of service improvement plans.
• Encourage and drive innovation opportunities which will create incremental business value – e.g. cost reduction, income generation.
• Reduce risk exposure through issue resolution and proactive identification/mitigation of risks.
• Accountability for developing and managing formal Governance structures and meetings including escalation processes.
• Develop vendor performance reporting (e.g. dashboards) to share with key stakeholders.
• Development of measurement mechanisms and communication plans to demonstrate the value add of the role.
• Roll out of best practice methodology to AIA country Technology teams where needed.
• Identification and leadership of cost reduction opportunities where they may exist.

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.

FIND YOUR 'BETTER' AT Blue Cross

We don’t simply believe in being ‘The Best’. We believe in better - because there’s no limit to how far ‘better’ can take us.

We believe in empowering every one of our people to find their 'better' - in the work they do, the career they build, the life they live and the difference they make. So that together we can support even more people - including our own - to live Healthier, Longer, Better Lives.

If you believe in better, we’d love to hear from you.

About the Role

Duties / Accountabilities

• Help introduce products & services to clients & intermediaries by developing and maintaining good working relationship with them through regular visits;
• Provide quotation & advice to clients / intermediaries as well as handle services & product enquiries;
• Support the team in organizing marketing activities and promotional campaigns;
• Prepare routine reports and provide daily supports to the team for developing GI & Travel business
• Obtain and maintain licence as an individual insurance agent of Blue Cross with the Insurance Authority, and, where necessary, upon successful licensing as individual insurance agent with the Insurance Authority, advise on or arrange contracts of insurance or carry on regulated activity;
• Handle ad-hoc projects as assigned.

Competencies

• A team player with great initiative, positive and ability to work under pressure;
• Good communication, presentation and interpersonal skills;
• Excellent command of spoken and written English and Chinese;
• Proficient in Microsoft Word, Excel and PowerPoint.

Education/Work Experience

• University degree in Business Administration or related disciplines, or Diploma in insurance or related disciplines;
• Fulfilment of the fit and proper criteria of the Insurance Authority for licensing as an individual insurance agent of the Company, and the minimum education and qualifications requirements, including but not limited to passes in IIQE Paper 1 & 2 [subject to the regulated activities to be conducted];
• Qualified IIQAS, LOMA, ANZIIF (Senior Associate) or other related professional insurance qualifications an advantage;
• Minimum 1 year’s work experience; fresh graduate will also be considered.

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.

FIND YOUR 'BETTER' AT AIA

We don’t simply believe in being ‘The Best’. We believe in better - because there’s no limit to how far ‘better’ can take us.

We believe in empowering every one of our people to find their 'better' - in the work they do, the career they build, the life they live and the difference they make. So that together we can support even more people - including our own - to live Healthier, Longer, Better Lives.

If you believe in better, we’d love to hear from you.

About the Role

Roles and Responsibilities:

• Drive efficiency of IT services, processes and governance model and identifying bottlenecks and redundancy
• Defines, drives, and coordinates the development of process improvement initiatives. Leads analysis and process mapping efforts and identifies and prioritizes opportunities for improvement.
• Evaluates prioritizes, recommends and leads improvement opportunities and changes to existing IT services and business alignment.
• Driving uplift in IT operational and execution capability through a deep understanding of levers across the IT landscape to enhance efficiency through enablers such as engineering, automation, cloud-native adoption, IAAC, FinOps, DevOps, Agile, SecOps etc. while balancing the needs of process and effective IT controls
• Experience in defining performance measures and providing continuous feedback on measures (both financial and non-financial) such as SLAs and TATs within IT operations to measure impact of initiatives
• Drive and execute impact initiatives that drive efficiencies through optimization of technologies, and shared services
• Work with other IT SMTs and group office to ensure alignment and best application of group standards and governance control
• Collaborate with IT SMTs and stakeholders to ensure effective implementation and adoption of TDA efficiency initiatives, providing guidance and support throughout the project lifecycle.
• Consult with business owners and SMEs on on-going improvements and deliver best practice IT operations & processes and provide sustainable & scalable solutions

Minimum Job Requirements:

• University graduate with a minimum of 8 years of relevant experience with people management experience
• Proven experience in leading and managing IT efficiency improvement programs, utilizing program management methodologies and agile practices.
• Proven experience in leading IT transformation initiatives through process and change management in an enterprise IT
• Self-motivated with the ability to prioritize, meet deadlines, and manage changing priorities.
• Able to work in fast paced and challenging environments
• Creative thinker, proactive, enthusiastic, able to work independently and as a team player
• Business knowledge in insurance industry
• Excellent communication, coaching and consultative skills
• Demonstrated understanding of digital transformation trends and technologies, and their application in enhancing operational efficiency and customer experience.
• Strong problem-solving and decision-making abilities, Background in consulting or experience of project delivery will be plus

Others:

• You are required to obtain the relevant license(s) if your job involves regulated activities

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.