Duties:  Work in a Platform, Automation and Tooling team to support the infrastructure, platform and tooling solution; Technical lead to plan, direct and manage the exploitation and modernization of current installed technology and capability; Maintain and develop a highly capable and technically problem solver who can work independently and collaboratively to support and maintain the organization technology core; Implement and support infrastructure solutions in sophisticated, high-performance trading environments that demand stability, high throughput and low latency; Support IT infrastructure including IT service management solution, In-house developed system etc.; Perform regular system administration, performance monitoring, tuning as well as related problem trouble-shooting; Improve installation setup and operating procedures, and develop and maintain support documentation; Compliance with organizations policies and standards. Establish and maintain technical standards and best practices, and proactively assesses exposure areas and takes steps to reduce vulnerabilities; Requirement:  Degree holder in Computer science, Computer Engineering, Information Technology or relevant discipline With at least 5 years of working experience with infrastructure/IT service management tool administration and support; Preferably 2 year’s of ServiceNow platform, or a similar role Strong knowledge and experience in configuring and managing IT service management software including ServiceNow, Jira/Confluence, etc Exhibit strong understanding of ServiceNow Core, CMDB, Incident Management, Knowledge Management, Change Management, Problem Management, and Service Catalog platform areas Knowledge in ITSM workflow and ITIL standards; Project management experience in sizable scale technology infrastructure implementation Experience in system programming and administration on Linux, z/OS, or Windows Platform is an advantage; Able to work independently with minimal guidance; Proactive, strong troubleshooting, diagnostic and analytical skills; Good command of both spoken and written English and Chinese.    Candidate who are interested in this position, please apply directly by submitting your latest CV including current and expecting salary. Please note that only shortlisted candidates will be notified.

Hex Trust is a fully-licensed and insured digital asset custodian. Led by veteran banking technologists and award-winning financial services experts, Hex Trust has built Hex Safe, a proprietary bank-grade platform that delivers solutions for digital asset protocols, foundations, financial institutions, and the Web3 ecosystem. Hex Trust has offices in Singapore, Hong Kong, Dubai, Italy, and Vietnam.

Position Summary

Responsible for monitoring the digital asset custody technology stack to ensure the stack is operational 24x7, stable and has sufficient capacity. Provide timely root cause analysis of platform and application incidents, involving the key resources as needed, so we can quickly restore normal operation.

Building out automated solutions for complex operational problems using industry best practice and cloud native technologies. Actively seek out innovative solutions towards operational excellence and coordinate proactively with development, operations, and the wider platform team to improve system availability, security, performance, and maintainability.

Duties & Responsibilities

• Ensure continuous, scalable and robust operation of our production environments. 
• Collaborate closely with the development teams in a fast-paced delivery environment to foster SRE mindset as part of software development process. 
• Codify and rollout shared tooling and process/service to enable development teams continuously delivery new features while improving non-functional requirements such as system availability, security, performance, and maintainability. 
• Working with development and DevOps to ensure the appropriate level of component redundancy and infrastructure capacity is in place.
• Proactively analyse events and provide ongoing recommendations to incorporate process improvements to prevent service impacting incidents.
• Manage Level 1 through to Level 3 production support.
  

• 2+ years in SRE or Production Support within experience in the financial industry, or managing business critical systems requiring 99.9% uptime.
• Proven background in hands-on production / application support.
• Expert proficiency in Linux, Shell Scripting, Monitoring and Instrumentation tools.
• Comfortable working with developer tools such as GIT, JIRA and Notion.
• Familiar with Node JS, MariaDB/MySQL and managing automated build/deployment pipelines (e.g. GitLab, Ansible).
• Familiar with Kubernetes clusters
• Strong problem-solving skills and be a confident communicator.
• Ability to work independently and comfortable to tight schedules.
• Bachelor’s Degree in Computer Science or related subjects.
• Excellent communication skills in English.
  

Candidates who do not tick all the boxes are still encouraged to apply, those with less experience will still be considered for the position but with an adjustment to the level of seniority.

As one of the leading Web3 innovators, Hex Trust offers a front-row seat in the ever-changing blockchain & crypto industry. We genuinely believe that people are our greatest asset, and invest heavily so they’re best prepared to support our mission to unlock ownership in decentralized markets! You will be joining a company that is always committed to creating a supportive & inclusive environment that promotes personal and professional growth that furthers your success and drives innovation, collaboration, and passion in the blockchain space.

At Hex Trust, we are proud of our R.A.P.I.D. culture:

• Respect and Inclusion
• Agile
• Passionate
• Indivisible
• Driven by integrity

Join us at Hex Trust and not only can you look forward to working with blockchain professionals to build the decentralized future, but also:

• Competitive Salaries & Bonuses
• Generous Amounts of Paid Time Off (incl. leave for Birthdays, Work Anniversary, and Mental Health etc.)
• Flexible Work Arrangements
• Access to Corporate Discounts and exclusive Employer Perks
• Medical & Retirement Plans
• Professional Learning and Development Opportunities
• Elevate your work using cutting-edge technology
• Fun & friendly office spaces in Hong Kong, Singapore, Dubai and Vietnam
• Regular company & social events

Hex Trust is an equal-opportunity employer devoted to diversity and inclusion in the workplace. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status or disability status.