Responsibilities: Manage and maintain the production environment Diagnose and troubleshoot system issues Convey operational support procedures and provide training Document inventories and problem resolution processes Test server upgrades and patches Develop PowerShell scripts for archiving, provisioning, reporting, and productivity improvements Update and maintain existing scripts and toolset Interface with stakeholders to drive improvements and fixes Collaborate with developers and operational engineers for successful implementation and debugging Required Skills: Excellent English communication skills (verbal and written); Mandarin language proficiency for vendor escalation support Self-starter with strong interpersonal skills Professional ownership of issues Good organizational and prioritization skills Proven troubleshooting skills Initiative and proactive work approach Experience in a fast-paced, changing environment Ability to work with minimal guidance Quick learner in a fast-paced environment Familiarity with agile concepts (Kanban/Scrum) Desired Skills: Familiarity with platforms like Microsoft Teams, Slack, Zoom, Webex, etc. Experience deploying applications in cloud-based infrastructure (Azure/AWS) and connecting with on-premises systems Experience administering communication and messaging technologies in an enterprise environment Windows or Linux system administration experience Integration of communications with other automation systems Application security principles and vulnerability detection and resolution Familiarity with relational databases, SQL, and ORM frameworks Required Technical Skills: 5+ years of software development experience (C#, Java, or other OOP languages) Strong knowledge of relational databases, SQL, and ORM frameworks Strong understanding of design patterns and SOLID principles Experience with DevOps tools and processes Office 365 experience Windows server and Active Directory administration skills Scripting skills (PowerShell, Python, .NET) Understanding of Agile methodologies Networking concepts/troubleshooting (wireshark, network trace, firewall, proxies)
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