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Jobs in Hong Kong   »   Jobs in   »   Customer Service Job   »   Customer Support Assistant
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Customer Support Assistant

Prowess Recruitment Consulting Limited

Our client is a Logistics Company and they are seeking a Payment Support Assistant provide the general support in Risk & Finance Department. The successful candidate will be :- Reporting to Risk Control & Finance Department Manager, responsible for securing customer payments by verifying and posting receipts, resolving discrepancies. Responsibilities: - • Post customer payments by recording cash, cheques, electronic payments and credit card transactions • Ensure timely and accurate customers receipts updating • Work with Billing team to ensure timely update of invoice and Operations team to ensure timely submission of cash/ cheques collected • Verify validity of account discrepancies by obtaining and investigating information from Billing team, Customer Service and Operations department • Contact customers for collecting payment shortfall or payment refund by both telephone calls and emails Requirements:- • Diploma Holder or above • Minimum 2 years’ relevant working experience in credit or accounting field with customer interface exposure • LCCI Level 2 or equivalent • Good communication and interpersonal skills • Responsible, self-motivated, customer focused and able to work under pressure • Good command of spoken and written English and Chinese (Cantonese and Mandarin) • Familiar with MS Office applications, especially with knowledge of MS Excel, Word, PowerPoint Offer : 5-day work, medical, MPF, 12 days annual leave, year-end bonus and career path.    PLEASE VISIT OUR WEBSITE AT: http://www.prowess.hk  For interested candidates, please submit your full resume with expected salary in MS Word format to us through the above email or whatsapp. Tel : 852 - 2838 9621 請與我們的HR Consultant 聯絡: https://wa.me/52234521
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