Key Responsibilities: Collaborate with the team to architect and deploy Workspace technology solutions aligned with organizational goals. Serve as a subject matter expert for VDI, XenApp, IGEL, and Netscaler technologies. Take ownership of building and deploying new Workspace technologies in the APAC region. Manage assigned projects, working closely with support teams to ensure timely delivery. Efficiently troubleshoot and prioritize issues, driving a culture of root cause analysis. Work independently and as part of a team to resolve escalated Tier II issues. Assist in the day-to-day operations of Workspace technologies, collaborating with support teams and driving problem resolution. Evaluate emerging technologies and trends to keep the organization technologically competitive. Continuously update documentation and knowledge base articles. Facilitate cross-training on Workspace Technologies within the team. Support application maintenance and development activities for Citrix infrastructure in a global 24/7 environment. Establish and maintain vendor relationships, including conducting vendor review and analysis. Participate in after-hours support rotation and implementation when required. Requirements: Bachelor's degree in Computer Science, Information Technology, or a related field. Minimum 5 years of experience in VDI engineering. Extensive knowledge of Netscaler, including build, design, and troubleshooting. Strong understanding of ADM and its integration with Netscaler. Proficiency in GSLB, load balancing, SSL certs, and other standard Netscaler features. Strong knowledge of Azure virtual desktop services and related technologies. Preferred experience with Windows 365 (CloudPC) and Citrix Access Gateway. Expertise in Citrix Virtual Apps and Desktops, both on-premises and in Citrix Cloud. Proficiency in scripting and automation using tools like Service Now, UIPath, Power Automate, and PowerShell. Deep understanding of Active Directory, group policies, OUs, and DNS. Proven ability to troubleshoot L3/L2/L1 issues and handle single-user problems. Deep knowledge of VMware and Nutanix. Experience with supporting and integrating Citrix infrastructure components like FAS, Cloud connectors, and Storefront. Experience integrating Citrix with AWS and Azure. Experience in building, deploying, and maintaining thin clients using IGEL. Familiarity with migration to and from Citrix Cloud. Familiarity with advanced features such as firewall, EPA, and network design principles. Excellent communication skills, fluent in English, and preferably Cantonese and Mandarin. Strong interpersonal skills, including networking, collaboration, communication, time management, and adaptability. Team player with a willingness to contribute to projects of all sizes. To apply, email [email protected]. Thank you.
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