The Hive is the largest network of flexible workspaces in Asia Pacific, spanning over 20 locations across 7 countries. Our job is to build, nurture and expand our community of professionals, and serve as a hub for connection and collaboration – for businesses at every stage.
Ready to take the next step in your career? Join the Hive’s dynamic team, and become a part of the community.
We are looking for a hard working and outgoing leader to oversee and manage the daily operations. This role suits someone with ambition – not necessarily with years of management experience.
If you are passionate, have great energy, action-oriented and have an entrepreneurial mindset, then you could earn a place on our dynamic top team as we look to expand across Asia.
About the role
A location manager is the driving force behind ensuring excellent customer service, operations and services of their space, making sure that all administrative and operational duties run without a hitch whilst minoring in customer service and a sales support function.
Goals and objectives
- Build and create a successful location, by providing and maintaining a high quality level of service, community, maintaining a high occupancy rate for different Hive memberships
- Oversee all daily operations of your location
- Build a creative and collaborative community through events and personal interactions
- Responsible for finance related tasks, such as invoices, purchases, bills, petty cash
- Ensure all month end reports are completed
- Train, guide and support new team members
- Develop great relationships with members
Duties and responsibilities
Member Experience and Community
- Drive weekly community initiatives designed to develop connections between members, including member introductions, events and through social media
- Solve member-related issues to help foster a collaborative community
- Identify opportunities, design, and implement guidelines and best practices to ensure the best member experience is always delivered
- Oversee events to ensure a good balance of different types of events and ensure a great experience for both Hive members and non members
Finance and Operations
- Obtain, analyse P&L reports and compare with previous months
- Prepare monthly Manager’s Report and share internally to relevant stakeholders
- Prepare monthly invoices and work closely with Finance Team
- Make recommendations to New Projects team regarding maintenance and improvements of the space
- Identify, follow up and resolve any issues, such as cleaning, IT related issues, electrical equipment and so forth
Building Operations and Management
- Working closely with Community Associates, manage move-ins and move-outs; ensuring that all new members are fully prepared and the transition runs smoothly
- Manage all operations & maintenance to ensure highest level of member experience
- Ensure the building is clean and well kept
- Ensure all building receipts and documents are up to date, providing internal teams with monthly reports
Team Management
- Manage, inspire, support and guide your team to achieve goals
- Identify knowledge gaps, and where necessary train and/or arrange training with People Team
- Provide learning and development opportunities, and make recommendations to promote star Associates
- Hold one-to-one meetings to track individual performance on a monthly or quarterly basis with the People Team
- Hold weekly team meetings to delegate, recognise achievements, encourage, and keep the team up to date with any process changes
Experience and requirements
- Passion and understanding for the Hive’s mission and values
- Passionate and curiosity about entrepreneurial communities, startups and supporting people
- College graduate with degree preferred, but not required
- ‘Graduates of life’ will be considered!
- Strong Commercial acumen, customer service and sales experience
- Must have strong verbal and written communication skills
- Exceptional organisational and multitasking skills
- Must demonstrate core values of integrity, dependability, self-awareness, excellent work ethic, and empathy for others around them
- Ability to handle pressure and fast thinking
- Attention to detail and plenty of initiative
- Proficient in basic computer skills
Critical competencies for success:
It’s all about the people! Working as a Location manager means always being attuned to people’s needs and always having a customer-centric mindset
- You should be a practical, creative, fast-thinker who is constantly on their feet and aware that others are counting on you!
- Multi-tasking should be a breeze for you
- A natural born charmer, persuasive, logical and thinks out of the box!
- You must be an efficient communicator who is fearless when it comes to speaking up and making your voice heard – even in front of those who are superior to you
- You should be able to translate trends into actionable ways that anticipate customer and market needs
- Be familiar with the startup ecosystem and up-to-date on daily happenings in your city
- Fired up about the Hive; you are ready to live, eat and breathe the Hive, spreading the love to everyone you encounter
