Our Client a investment bank is looking to hire Helpdesk Call Center Support.
Responsibility :
- Handle user enquiries and feedback.
- Handle incoming service requests, incidents, and problems via different communication channels such as phone, email, and instant massager.
- Provide first level support and remote troubleshooting for end users.
- Record calls into the call logging system.
- Follow up the calls’ status and coordinate with deskside engineers and service vendor to solve the case.
- Perform ad hoc IT support duties as assigned.
- Higher Diploma or above in related disciplines. Diploma or above in Computer Science or equivalent is preferred.
- 1 year of service desk / CS Call Centre experience.
- Good interpersonal skill, people oriented, can work under pressure and independently.
- Ability to work independently with a positive attitude, while being a team player.
- Knowledge in MS Windows, Office 365, Exchange Email, VDI, VPN, Zoom applications.
- Good command in Spoken & Written English and Chinese (Mandarin and Cantonese).
- Immediately available is preferred
- Candidate who is fresh graduate or less experience would be considered
- 5 days a week
