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qa specialist
job vacancies in Customer Service category in Hong Kong
https://jobstore.com.hk/trace/5872329
The Career Works Limited
Support Specialist
Full-time
Full-time
Others/Any
Hong Kong, Hong Kong
Customer Service
5 months ago
Responsibilities: Support Distribution: Hardware 20%, Application 40%, Project/Coordination 30% & BU Relationship/VIP 10% Provide on-site technica..
Responsibilities:
Support Distribution: Hardware 20%, Application 40%, Project/Coordination 30% & BU Relationship/VIP 10%
Provide on-site technical support for PCs (software and hardware), voice equipment & mobile device (Smartphone and Tablet)
Physically set up computers and software system installation
Perform basic hardware moves and changes
Record and manage all incidents and requests in ticket-tracking system
Ensure timely resolution of issues by acquiring necessary information to best measure impact to the customer
Develop and update new and existing process
Proactively inform management of trends, significant problems and expected delays
Provide other IT-related support as required by the business
Documentation of products support and processes
Update and manage inventory on new incoming hardware orders
Communicate with vendors for incoming hardware orders and repairs
2 to 5 years of IT support experience
Solid understanding of PC hardware/peripherals
Exposure of mobile OS such as Apple iOS and Google Android
Good working knowledge and IT experience supporting Microsoft Windows configuration, desktop administration, Microsoft Office suite
Basic understanding of network and server-side infrastructure
Experience in delivering superior customer service experience
Ability to make sound decisions following approved procedures in a fast-paced environment
Ability to effectively manage multiple tasks occurring simultaneously
Ability to work independently with little supervision
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