Total 2 software test engineer job vacancies in Customer Service category in Hong Kong

Our client a leading IT Services company is looking to hire Operation Support Engineer.

Responsibilities:

The successful candidate will be responsible in the following areas:

• 7x24 on-call support in roster basis
• Provide administration and support of hardware and software (Windows and Linux)
• Provide administration and support of container-based virtualization platform (Openshift and KVM)
• Provide administration and support of network devices (Routers/Switch/Firewall/Load-Balancer)
• Apply O/S and software patch
• Perform first line trouble shooting and technical support
• Act as the contact point to provide technical support in system operation

• Higher Diploma Degree holder in Computer Science, IT or related discipline
• 2-4 years relevant IT experience in system administration
• Good knowledge of networking
• Solid experience on Linux administration on Linux, System Configuration, Shell Scripting and Patch Management
• Solid experience on Backup operation
• Knowledge on docker and container is preferable but not a must
• Working location: Admiralty

Our client a IT Services company is looking to hire Deskside Support Engineer.

Responsibilities:

• Maintains a first class level of customer service ensuring that all customers are responded to and problems are addressed in a timely, efficient and professional manner.
• Install, upgrade, support and troubleshoot Windows Operating System and application such as Microsoft office, Adobe and any other authorized desktop application.
• Perform smart hands and eyes for Infrastructure
• Remote support (L2) across the region
• Regional coordination with third party suppliers
• Able to travel to neighboring cities
• Responsible for actively monitoring ticket queue and all assigned tickets, ensure accurate logging, categorization, prioritization, initial diagnosis, routing, functional escalation, and data integrity of all applicable incidents and requests in ticketing tools
• Meets established Service Level Agreements (SLAs) guidelines

• Diploma or Degree in IT / IS discipline or equivalent
• At least two years’ experience in end user support
• Very good support knowledge in Microsoft Operation System  
• Very good support knowledge in MS Windows OS and Office suite of product
• Basic knowledge in IT Infrastructure (Network topologies, VPN, Server etc.) enough to isolate end user problems.
• Customer focus, with exceptionally good customer service, inter-personal and telephony skills sets.
• Process oriented
• Able to perform in fast moving and demanding environment
• Able to multitasked
• Team player who is self-motivated, self-disciplined and initiative
• Responsible for software development, testing, implementation and maintenance
• Perform the tasks of coding, testing and deploying application programs
• User requirement collection
• Develop and maintain program and system documentation 

Project implementation and Support and enhance business application