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Kody

Customer Operations and IT Networks Engineer

Full-time

Hong Kong, Causeway Bay

Customer Service

1 week ago

Kody, a leading Fintech company focused on revolutionising online payment solutions and financial services for brick-and-mortar businesses, is seeking..

Kody, a leading Fintech company focused on revolutionising online payment solutions and financial services for brick-and-mortar businesses, is seeking a skilled Customer Operations and IT Networks Engineer to join our innovative team.

As the Customer Operations and IT Networks Engineer, you will be responsible for maintaining and optimising our IT infrastructure and ensuring seamless operations across customer networks. You will collaborate closely with both our operations team and clients to troubleshoot any issues, enhance system performance, and ensure the reliable delivery of our services. A strong technical background, especially in computer networking, combined with excellent customer service skills is essential for this role.

Responsibilities

Monitor and maintain IT infrastructure, ensuring all systems are functioning smoothly.
Provide technical support and troubleshooting for internal and client network issues.
Collaborate with the Customer Operations team to solve technical problems encountered by clients.
Work with Customer Operations to deploy, maintain and troubleshoot Kody equipment in customer's sites.
Implement network configurations, maintenance routines, and system upgrades to optimise performance.
Conduct regular network assessment and security audits to anticipate potential issues.
Document processes, system configurations, and any issues encountered during operations.
Assist in training clients on system functionalities and performance optimisation.

Proven experience as a Network Engineer or in a related technical role.
Strong understanding of network infrastructure and protocols (TCP/IP, DHCP, DNS, Wifi radios, etc.).
Experience with network security practices and monitoring tools.
Proficiency in configuring and maintaining servers and network systems.
Excellent problem-solving skills and ability to troubleshoot complex issues.
Strong verbal and written communication skills to effectively liaise with clients and team members.
A degree in Computer Science, Information Technology, or a related field is preferred.
Fluent speaking in: Cantonese, Mandarin and English

Quick Apply

Otis Elevator Company

Assistant Engineer, Service Field

Full-time

12/F-13/F, The Bay Hub,

Customer Service

11 months ago

Date Posted:2023-09-11Country: Hong KongLocation: 12/F & 13/F Goldin Financial Global Centre, 17 Kai Cheung Road, Kowloon Bay, Kowloon, Hong KongN..

Date Posted:

2023-09-11

Country:

Hong Kong

Location:

12/F & 13/F Goldin Financial Global Centre, 17 Kai Cheung Road, Kowloon Bay, Kowloon, Hong Kong

N/A

If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day.

Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2 billion people every day and maintain approximately 2.2 million customer units worldwide, the industry's largest Service portfolio.

You may recognize our products in some of the world’s most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 69,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.

When you join Otis, you become part of an innovative global industry leader with a resilient business model. You’ll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you’ll gain working alongside the best and brightest, keep us connected and on the cutting edge. 

We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.

Today, our focus more than ever is on people. As a global, people-powered company, we put people – passengers, customers, and colleagues – at the center of everything we do. We are guided by our values that we call our Three Absolutes – prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis click here.

Become a part of the Otis team and help us #Buildwhatsnext!

Otis is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at careers@otis.com.

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