Total 6 it support executive job vacancies in Customer Service category in Central, China

We are looking for someone to join the Solution Operations team as E-Bundle Disputes Support, reporting to the Solution Operations Managers. As a client facing role, you’ll be liaising directly with legal teams, gaining first-hand experience in providing support and advice on electronic bundle management across Litigations, Arbitrations, Inquests and Inquiries. In doing so, you’ll work closely with the remainder of the Solution Operations team and other departments in a fast-paced, dynamic environment to ensure we are continuing to offer an effective external service whilst developing internal processes and systems.

With the ‘People make Opus 2’ as a core value, we are looking for an enthusiastic, proactive and computer literate individual who demonstrates a keen desire to progress through the team and build a career at the company.

Duties and Responsibilities

• Hands-on disputes technology support including the management of electronic documentation, involving the upload and organisation of material in accordance with client instruction.
• Actioning requests promptly and conducting quality checks of the tasks undertaken by the team across multiple concurrent matters.
• Liaising directly (by telephone and email) with solicitors and barristers, advising on best practices and assisting with technical queries.
• Proactively ensuring that the team inbox and internal communication with other departments is managed efficiently.
• Advanced understanding and technical knowledge of the platform including the manipulation, reformatting and converting of Excel/CSV files to import and export data.
• Troubleshooting client-reported issues and liaising internally as necessary until a resolution is reached.
• Processing exports and printing requests, assisting with the quality control process and delivery of hard copy hearing bundles.
• Working closely with the Client Services team in the lead up to and during hearings to ensure proceedings run smoothly.
• Prompt and accurate recording of task information for billing.

Person Specification

• Bright and engaging, with a willingness to learn and proactively use own initiative.
• Ability to work individually and within a team.
• Strong attention to detail with the ability to juggle tasks and work under pressure.
• Excellent troubleshooting and problem-solving skills.
• Outstanding communication skills and a confident telephone manner.
• Interest in technology, processes and systems.
• Proficiency in Microsoft Office applications (particularly Excel) and Adobe Acrobat.
• Good spoken and written English essential, spoken Cantonese and/or Mandarin and written Chinese (traditional and/or simplified) an advantage.
• Experience working in a professional, client-facing support role, preferable in the legal technology industry.

Opus 2 is a global leader in the LegalTech space, creating solutions to drive digital transformation in the legal industry. We are the trusted partner of the world’s leading legal teams, with the world’s largest law firms are using Opus 2.

Our achievements are underpinned by our unique culture and our people are our biggest asset. Working at Opus 2, you’ll receive:

• A competitive salary and benefits package
• 22 days annual holidays, flexible working, and length of service entitlement.
• Health Insurance.
• Loyalty Share Scheme.
• Maternity Protection.
• Calm and Mindfulness sessions.
• A day of leave to volunteer for charity and an active CSR team raising money towards a company charity.
• Accessible and modern office space.

We are looking for someone to join the Solution Operations team as E-Bundle Disputes Support, reporting to the Solution Operations Managers. As a client facing role, you’ll be liaising directly with legal teams, gaining first-hand experience in providing support and advice on electronic bundle management across Litigations, Arbitrations, Inquests and Inquiries. In doing so, you’ll work closely with the remainder of the Solution Operations team and other departments in a fast-paced, dynamic environment to ensure we are continuing to offer an effective external service whilst developing internal processes and systems.

With the ‘People make Opus 2’ as a core value, we are looking for an enthusiastic, proactive and computer literate individual who demonstrates a keen desire to progress through the team and build a career at the company.

Duties and Responsibilities

• Hands-on disputes technology support including the management of electronic documentation, involving the upload and organisation of material in accordance with client instruction.
• Actioning requests promptly and conducting quality checks of the tasks undertaken by the team across multiple concurrent matters.
• Liaising directly (by telephone and email) with solicitors and barristers, advising on best practices and assisting with technical queries.
• Proactively ensuring that the team inbox and internal communication with other departments is managed efficiently.
• Advanced understanding and technical knowledge of the platform including the manipulation, reformatting and converting of Excel/CSV files to import and export data.
• Troubleshooting client-reported issues and liaising internally as necessary until a resolution is reached.
• Processing exports and printing requests, assisting with the quality control process and delivery of hard copy hearing bundles.
• Working closely with the Client Services team in the lead up to and during hearings to ensure proceedings run smoothly.
• Prompt and accurate recording of task information for billing.

Person Specification

• Bright and engaging, with a willingness to learn and proactively use own initiative.
• Ability to work individually and within a team.
• Strong attention to detail with the ability to juggle tasks and work under pressure.
• Excellent troubleshooting and problem-solving skills.
• Outstanding communication skills and a confident telephone manner.
• Interest in technology, processes and systems.
• Proficiency in Microsoft Office applications (particularly Excel) and Adobe Acrobat.
• Good spoken and written English essential, spoken Cantonese and/or Mandarin and written Chinese (traditional and/or simplified) an advantage.
• Experience working in a professional, client-facing support role, preferable in the legal technology industry.

Opus 2 is a global leader in the LegalTech space, creating solutions to drive digital transformation in the legal industry. We are the trusted partner of the world’s leading legal teams, with the world’s largest law firms are using Opus 2.

Our achievements are underpinned by our unique culture and our people are our biggest asset. Working at Opus 2, you’ll receive:

• A competitive salary and benefits package
• 22 days annual holidays, flexible working, and length of service entitlement.
• Health Insurance.
• Loyalty Share Scheme.
• Maternity Protection.
• Calm and Mindfulness sessions.
• A day of leave to volunteer for charity and an active CSR team raising money towards a company charity.
• Accessible and modern office space.

Job Summary: We are seeking a dedicated and detail-oriented IR Support to join our team. The IR Support role is crucial in assisting the investor relations team with various tasks to ensure smooth and successful investor communications. The ideal candidate will be highly organized, and possess a strong ability to multitask.

Key Responsibilities:

• Support the investor relations team in preparing presentations, proposals, and marketing materials
• Prepare and update due diligence materials
• Maintain and update client databases and CRM systems
• Prepare materials and data to client inquiries and provide timely information as needed
• Coordinate with other departments to ensure alignment of information/data
• Assist in the onboarding process for new clients

Qualifications:

• Bachelor's degree in Finance, Business Administration, or a related field
• Proven experience in a sales support/IR support role in a hedge fund or asset management firm
• Excellent written communication skills
• Strong organizational and multitasking abilities
• Strong in Microsoft Office Suite (Word, Excel, PowerPoint)
• Ability to work independently and as part of a team
• Attention to detail and a high level of accuracy

We are looking for someone to join the Solution Operations team as E-Bundle Disputes Support, reporting to the Solution Operations Managers. As a client facing role, you’ll be liaising directly with legal teams, gaining first-hand experience in providing support and advice on electronic bundle management across Litigations, Arbitrations, Inquests and Inquiries. In doing so, you’ll work closely with the remainder of the Solution Operations team and other departments in a fast-paced, dynamic environment to ensure we are continuing to offer an effective external service whilst developing internal processes and systems.

With the ‘People make Opus 2’ as a core value, we are looking for an enthusiastic, proactive and computer literate individual who demonstrates a keen desire to progress through the team and build a career at the company.

Duties and Responsibilities

• Hands-on disputes technology support including the management of electronic documentation, involving the upload and organisation of material in accordance with client instruction.
• Actioning requests promptly and conducting quality checks of the tasks undertaken by the team across multiple concurrent matters.
• Liaising directly (by telephone and email) with solicitors and barristers, advising on best practices and assisting with technical queries.
• Proactively ensuring that the team inbox and internal communication with other departments is managed efficiently.
• Advanced understanding and technical knowledge of the platform including the manipulation, reformatting and converting of Excel/CSV files to import and export data.
• Troubleshooting client-reported issues and liaising internally as necessary until a resolution is reached.
• Processing exports and printing requests, assisting with the quality control process and delivery of hard copy hearing bundles.
• Working closely with the Client Services team in the lead up to and during hearings to ensure proceedings run smoothly.
• Prompt and accurate recording of task information for billing.

Person Specification

• Bright and engaging, with a willingness to learn and proactively use own initiative.
• Ability to work individually and within a team.
• Strong attention to detail with the ability to juggle tasks and work under pressure.
• Excellent troubleshooting and problem-solving skills.
• Outstanding communication skills and a confident telephone manner.
• Interest in technology, processes and systems.
• Proficiency in Microsoft Office applications (particularly Excel) and Adobe Acrobat.
• Good spoken and written English essential, spoken Cantonese and/or Mandarin and written Chinese (traditional and/or simplified) an advantage.
• Experience working in a professional, client-facing support role, preferable in the legal technology industry.

Opus 2 is a global leader in the LegalTech space, creating solutions to drive digital transformation in the legal industry. We are the trusted partner of the world’s leading legal teams, with the world’s largest law firms are using Opus 2.

Our achievements are underpinned by our unique culture and our people are our biggest asset. Working at Opus 2, you’ll receive:

• A competitive salary and benefits package
• 22 days annual holidays, flexible working, and length of service entitlement.
• Health Insurance.
• Loyalty Share Scheme.
• Maternity Protection.
• Calm and Mindfulness sessions.
• A day of leave to volunteer for charity and an active CSR team raising money towards a company charity.
• Accessible and modern office space.

Role purpose

When clients are engaged in disputes, Control Risks provides expertise to assess prospects, investigate facts and support settlement. With 37 global offices and 50 years of experience, we are experts in intelligence gathering, investigative analysis and complex problem-solving, regionally and globally.

We are looking for an Associate Director in our dedicated dispute support practice for GCNA. This is a leadership role, and the successful candidate will have responsibility for growing and developing the practice in close collaboration with the head of the team and colleagues across different regions and service lines.

Role tasks and responsibilities

Dispute strategy and management

• Lead GCNA disputes work including proposals, project management, and client briefings.

• Ensure best in class execution and innovation around open-source research, source enquiries, and analysis.

• Manage and grow new and existing client relationships, with a focus on winning high-value, repeat mandates from law firms, in-house legal counsel and litigation funders.

• Play a leading role in developing our dispute support strategy alongside senior colleagues.

Business development

• Attend client meetings and pitch disputes work to prospective clients (external counsel, in-house counsel, arbitration practitioners, litigation funders) in GCNA and other regions, independently and in conjunction with local colleagues.

• Consistently develop the company’s position with its clients to enhance business development in close co-ordination with the other practice areas, and secure higher fee-earning engagements.

• Identify opportunities to differentiate Control Risks’ services by applying crisis management, fraud and forensics, and political and country risk methodologies from other practice areas.

• Work closely with senior colleagues in GCNA and global disputes team to plan and execute strategies to raise Control Risks’ profile as a market leader for dispute support.

• Represent Control Risks at events and other business development functions and assist in developing Control Risks’ profile within and outside China.

Case work

• Oversee multiple complex assignments, create project teams, and set plans, deliverables and project budgets.

• Collaborate with peers in other Business Intelligence practices to ensure our research is innovative, responsive and of high quality, identifying where technology could be best applied for research efficiencies or improvements in delivery.

• Manage output from direct reports: ensure rigorous quality control and the highest standards of service delivery.

• Ensure projects are priced, structured and managed effectively to deliver on profit and within margin targets.

Team management and culture

• Foster an inclusive, collaborative environment in project teams, drawing in the right resources on a case-by-case basis.

• Manage direct reports and mentor other BI team members, ensuring the development of their investigative and client-management skills across the lifecycle of a project, from pitching to delivery to feedback.

• Deliver and periodically review disputes and litigation support training across the Business Intelligence team.

• Identify and make recommendations for how to address any improvements in our internal skills and capabilities.

• Ensure that the team's legal and compliance requirements are understood and adhered to, including the implementation of associated training.

Candidates invited to interview will demonstrate evidence of holding a leadership role in a team delivering disputes and investigations work. They will have:

• Professional working proficiency in both English and Chinese languages
• A track record of managing and delivering complex dispute and litigation support services, including experience of asset tracing, human intelligence and open source (OSINT) investigations across multiple jurisdictions;

• The ability to write and present concisely and convincingly;
• A demonstrable record of winning mandates and growing client relationships over several years in the disputes and investigations sector;
• Experience of leadership and teamwork, and developing and retaining high-performing project team members;
• A firm understanding of the application of legal and compliance issues, and reputational and ethical considerations, affecting the business intelligence and investigations industry;
• Personal career growth within a global intelligence/investigations firm.

• Supervise junior hotline service staff in providing professional hotline service to the public and tenants 
• Manage a team of CS staff in China
• Plan and administer daily manpower arrangement and provide on-the-job training & coaching for service excellence 
• Prepare reports and present data analysis summary for service review to management levels
• Perform administrative and ad-hoc duties as assigned 
• Occasional travel to China is required

• Good negotiation, communication, interpersonal and organization skills with strong leadership and customer focus 
• Diploma holder or above, preferably in Business-related disciplines 
• Minimum 5 years of experience in customer service industry of which at least 1 year in supervisory or coaching role 
• Experience in tele-sales or with sales background is preferred
• Pro-active and creative personality
• Good command of written and spoken English and Chinese (including Putonghua) 
• Proficiency in MS applications (Power Point, Word, Excel and Chinese Word Processing) 
• Immediate availability is highly preferred

 We will offer you...

• A Career opportunity with the market leader in health product sector.
• Casual wear everyday to enjoy your work.
• Fun working culture with challenges to learn and grow together
• Career with the market leader in health product sector from Hong Kong
• Rapid growth opportunities for strong performers
• Attractive staff purchase discount to experience our quality products.