Assistant IT Service Delivery Manager
Full-time
Manager
Central, Hong Kong Island
5 days ago
APM Monaco is looking for an experienced Assistant IT Service Delivery Manager based in our Hong Kong office. This role is a newly created position an..
APM Monaco is looking for an experienced Assistant IT Service Delivery Manager based in our Hong Kong office. This role is a newly created position and will be reporting to Global IT Director – Infrastructure & Security in Guangzhou.
Responsibilities:
End user IT support in Hong Kong and Monaco office, include but not limited to:
- MacOS computer management & troubleshooting.
- Microsoft Office 365 (email, Teams, etc) and other business-related software tools.
- User account management, creation, delegation, permission, decommission, etc.
- Asset management including computer, iPhone, iPad, AppleTV, etc.
- Network management, mobile phone plan subscription, etc.
- IT devices procurement and provision.
- VIP support for high level management.
- Cooperate with other teams, provide IT values and efforts to achieve business target.
Manage IT related devices & support services for international boutiques.
- Boutique network management and troubleshooting.
- Windows PC & printing.
- Mobile device (iPad, iPhone) management via MDM.
- CCTV & Traffic Count system.
- Spotify & HiFi box.
- Device procurement, provision & delivery when necessary.
- Communicate with Area Manager/Store Manager for retail business needs, provide IT values accordingly.
Backend maintenance and supply vendor management.
- Regular visit to datacenter (located in Hong Kong) for maintenance & troubleshooting.
- Act as primary contact person for IT product & service vendor in HK: datacenter, networking, hardware & software services, etc.
Technical Skillset:
- Apple ecosystem, iOS, iPad OS, Apple TV, iCloud and especially MacOS. Be master of operation and troubleshooting.
- Microsoft enterprise technologies, AD domain, AAD, Microsoft 365.
- Networking technologies, LAN, Wireless LAN, WAN.
- Good understanding of Virtualisation technologies, VMWare and Cloud services.
Other Requirements:
- 7-10 years of relevant experience
- Good communication skills and enthusiasm for IT support service.
- Coordination, cooperation and team working ability.
- Native in Cantonese and fluent in English. French will be a plus.
- Flexibility to be on shift and support boutiques across different time zones.
Why Join APM?
• Global, Dynamic Team: Diverse and energetic workforce.
• Growth Opportunities: We support your professional development.
• Collaborative Culture: Teamwork and open communication.
• Comprehensive Benefits: Medical benefits, paid holidays, and generous employee discounts.
Don't wait to join APM Monaco! Click on APPLY NOW!
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