FIND YOUR 'BETTER' AT Blue Cross
We don’t simply believe in being ‘The Best’. We believe in better - because there’s no limit to how far ‘better’ can take us.
We believe in empowering every one of our people to find their 'better' - in the work they do, the career they build, the life they live and the difference they make. So that together we can support even more people - including our own - to live Healthier, Longer, Better Lives.
If you believe in better, we’d love to hear from you.
About the Role
Provide and process information in response to customer’s enquiries, concerns and requests;
Provide advice and solutions to resolve customer feedback cases and to enhance customer satisfaction through effective coaching;
Duties / Accountabilities
- Handle and investigate the escalated cases from colleagues or regulator in both written and verbal communication;
- Assist in regular resources planning and allocation through roster management so as to maximize the function and production of individuals;
- Assist in implementing management’s new business initiatives to enhance the company’s customer service standards and reputation in the market;
- Provide staff training to ensure high performance and achievement of individual, team and department objectives
Requirements:
- University degree or equivalent experience with minimum 6 years’ work experience in customer service call centre or frontline counter centre, of which at least 2 years at managerial level.
- Fulfilment of the fit and proper criteria of the Insurance Authority for licensing as an individual insurance agent of the Company, including but not limited to passes in IIQE Paper 1, 2 [subject to the regulated activities to be conducted]
- Proactive, attention to details, able to work under pressure in a dynamic and changing environment to meet agreed timelines;
- Good command of both written and spoken English and Chinese.
- Proficient in Microsoft Word, Excel, PowerPoint, Outlook and Chinese Word Processing.
Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.
You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.
