Total 352 Finance / Banking / Insurance job vacancies in hong kong hong kong sar

Key Responsibilities Be accountable for the APAC Markets Compliance program Provide advice on regulatory interpretation and compliance issues in relation to global markets business Handle APAC compliance issues, incident, and breaches in conjunction with various internal parties, where necessary Review and lead new business and infrastructure initiatives from a local and international regulatory, best practice and firm perspective. Liaise with local regulators and handle regulatory inquiries, audits, inspections, questionnaires and surveys Periodic review, update and introduction of Compliance policy and procedures to ensure continuing relevance; and providing guidance, interpretation and direction to stakeholders. Requirements Minimum 12 years of relevant work experience in the financial services industry in Markets Compliance (Fixed Income) In-depth knowledge of APAC regulatory and compliance requirements Solid knowledge of Fixed Income products Excellent English, ideally with Chinese (Cantonese / Mandarin) language skills Team management experience is preferred

Job Descriptions: Assist in achieving the overall financial and business targets set by the Bank and maintaining the quality of lending Liaise with the Bank’s other Divisions, CCBC domestic and overseas branches to achieve cross selling and risk control  Communicate with Risk Management /Operations /Legal and Compliance etc. for efficient internal approval while meeting the respective compliance requirements Assist in managing a substantial loan portfolio of Red chips (mainly in areas entrusted to her team) to derive maximum profitability for the Bank while maintaining the quality of the lending Take initiative to recommend new products that suit the customer’s needs and maintain high standard of service so as to continually expanding the customer base by means of attracting new and retaining existing clients Keep regular contacts with other financial institutions to collect the information of the existing customers of the Bank in covered areas for risk monitoring, identify banking opportunities and make recommendation to the Bank and/or CCBC relevant branches Conduct regular KYC assessment on a timely basis and to ensure client onboarding activity is complied with the AML policy and procedures Timely report of the work progress Job Requirements: University degree in business or related disciplines Minimum 6 years’ relevant banking experience Strong marketing skills with an ability to sell banking services to a competitive market in a highly motivated and profitable manner Network of relationships with corporate customers and financial institutions Sound credit analysis skills relating to corporate, sovereign and bank debt Good command of both English and Chinese, including Putonghua Willing to travel

Company Overview Mizuho has a long-term commitment to the Hong Kong market. With strong ties to Mizuho’s global network and a workforce of over 600 staff in Hong Kong, we are able to help corporations in Hong Kong to expand their business worldwide. Our clients primarily comprise Japanese and non-Japanese corporations (including those domiciled in the PRC), financial institutions, and government and quasi-government organizations. We provide a full spectrum of corporate banking services to our customers including syndicated loans, treasury, transaction banking, financial advisory, project finance, merger and acquisition, leveraged finance, and structured finance. Why Mizuho At Mizuho, we provide the stability of an international industry leader with the career trajectory of a growing business. Our steady, strategic growth gives our people at all levels rewarding degrees of responsibility and a richer work experience than a boutique firm or an established giant could offer alone. It is the local expertise of our employees that makes our global network so powerful. By collaborating with colleagues and clients who have your same ambition and drive, you can amplify your sphere of influence and base of knowledge as part of one of the largest—and growing—banks in the world. About the team Japanese Corporate Section is responsible for maintaining and developing banking business activities with Japanese companies. Role requirements To perform credit analysis on customers to ensure smooth document circulation and to obtain approval; To prepare credit rating, credit applications and related documents for Japanese Corporate Business Promotion teams; To provide general banking services to customers and handling KYC for customers Essential Functions Ensure good collaboration of working, knowledge sharing and guidance within team; Initiate and implement project enhancing daily operations. Competencies We are looking for an individual who has mind-set to make improvements for higher productivity and performance Continuously acquiring necessary knowledge through day to day work and training, the individual should learn to work independently or in a team The individual respects for and commits to high standards of business conduct and integrity in conducting operations, reporting and etc. Work experience, education and skills Bachelor’s Degree in Finance related discipline, e.g. Business Administration, Finance, Banking, etc; 1-3 years’ experience in credit analysis field or business promotion is preferred; Fluent spoken and written English and Cantonese, Japanese would be a plus; Proficient in MS Office including Word and Excel; Cheerful personality, willing to face challenges and a good team player;

Job Responsibilities Key person sitting in Data Analytics team to support Compliance Data Analytics needs & related projects Drive compliance related data modeling requirements for analytics, report performance indicators using PowerBI Work with the Data Analytics team to carry out instrument data reviews, “clean-ups” and pass on knowledge around compliance aspects of static instrument data and data management Performing analysis to assess the quality and meaning of data Preparing reports for the management stating trends, patterns, and predictions using relevant data Key liaison between Compliance and Data Analytics team Works closely with Group and collaborate with business users, business analysts and other development teams Essential Skills/ Experience Minimum Bachelor’s Degree in Computer Science or related disciplines At least 5 years of working experience within Data Analytics function, bank environment is a plus Minimum 5 years of PowerBI development experience is needed Data storytelling skills is preferred Good working knowledge of Python is a plus Experience in Avaloq is a plus Good cocmmunication skills across differen cultures Customer-service oriented with a problem-solving attitude Self-motivated professional with a positive attitude and willingness to learn A great team player

Position Description Responsible for applications support, project coordination, business analysis, testing support of Wealth Management (WM) systems Key Areas of Responsibility (KRA’s) Application support of Wealth Management and Brokerage business in both Hong Kong and Singapore office Business analysis and project management Collect user requirements, perform analysis and propose suitable IT solutions Liaise with vendor to design and implement IT solutions and enhance in-house develop applications to fulfil user requirements Ensure software quality.  Support System Integration Test and User Acceptance Test Support Internet Trading system Support market connectivity test (FIX and STEP) Prepare technical documentation. Requirements Degree holder in Computer Science or related discipline(s). Minimum 7 years relevant working experience in Brokerage or Wealth Management IT. Good knowledge in trading and settlement systems  In-depth knowledge of market connectivity protocols, such as FIX, STEP (for B2H and H-share full circulation), and proprietary trading APIs. Experience in SQL.    Self-motivated, able to work independently under minimal supervision. Good analytical and presentation skills. Good command of written and spoken English and Chinese (including Putonghua). Candidate with less experience will be considered

Key Responsibilities: Design, develop, and oversee the implementation of an end-to-end data, application, and cloud integration architecture, with a specific focus on AWS services. Evaluate existing infrastructure, identify gaps and opportunities, and propose effective solutions to enhance integration capabilities and meet business requirements. Collaborate with business and IT teams to understand their needs, gather requirements, and translate them into efficient and scalable integration designs. Design and implement data integration solutions, including data ingestion, transformation, and delivery processes, ensuring data quality, consistency, and security. Drive the adoption and utilization of AWS cloud services, identifying opportunities for optimization, cost reduction, and automation. Optimize integration processes and pipelines to achieve high performance, availability, and scalability. Collaborate with external vendors and partners to define integration strategies, requirements, and standards. Stay up-to-date with emerging technologies and industry best practices, evaluating their potential impact on the integration architecture. Provide guidance and mentorship to IT teams, promoting a culture of collaboration, innovation, and continuous improvement. Qualifications and Skills: Bachelor's or Master's degree in Computer Science, Information Technology, or a related field. Extensive professional experience as a Data, Application, or Cloud Integration Architect, specifically with AWS. Strong expertise in AWS services, including but not limited to AWS Lambda, Amazon S3, Amazon API Gateway, Amazon RDS, Amazon Redshift, Amazon Glue, and AWS Step Functions. Extensive knowledge of Data warehouse, Data Lake, and Data transformation of the Financial industry.    Proven track record of designing and implementing complex data and application integration solutions. Solid understanding of integration patterns, best practices, and industry standards. Proficient in programming languages such as Python, Java, or .NET. Experience with modern integration technologies such as RESTful APIs, SOAP, messaging queues, and event-driven architectures. Familiarity with data management tools, ETL processes, and data governance frameworks. Excellent communication in both English and Chinese (Mandarin), documentation, and problem-solving skills. AWS certifications (e.g., Solutions Architect, Data Analytics, DevOps) preferred. If this outstanding opportunity sounds like your next career move, please send your resume in Word format to Danny Kwan at [email protected] and put Data / Application / Cloud Integration Architect - Leading Insurance Group in the subject header. Data provided is for recruitment purposes only.                      _________________________________________________________ Headquartered in Hong Kong, Pinpoint Asia is the go-to Specialist Firm for Technology Recruitment We are a team of specialist tech recruiters (many of our recruiters come from an IT background) and we serve a wide range of clients, all the way from tech startups (especially FinTech) to some of the top Financial Institutions on Wall Street and several other large scale enterprises in other industries. Our significant market reputation and status as the leading search firm for many of our clients is a direct result of our strong industry relationships, intimate understanding of the marketplace and proven ability to deliver results.  Our vision is to help companies hire smarter and help job seekers get closer to their career aspirations. To see all our open jobs please reach out to us at https://pinpointasia.com/job-search/ (EA License #72371)  We are also seeking top-calibre candidates for the following exciting roles: 1) Senior Data Analyst - Leading Financial Institution (Greenfield Client Data Project) 2) DevOps Engineer (AWS Cloud) – Leading Crypto Trading Firm 3) Front Office EQ Trading Application Support - Global Investment Banking

As an Insurance Specialist, you will be a professional financial consultant to our new and existing Premier customers. With the strong customer base, you are able to fully utilize your knowledge and expertise to provide comprehensive wealth consultation service while collaborating with our professional Relationship Managers and Investment Specialist Team to support clients’ lifelong wealth and protection needs. Working in the largest bancassurer in Hong Kong, you can offer the right solutions to the customers with our extensive portfolio of products & services which are applauded by the industry and public. All these will guarantee a different & promising career path for your development. Principal Responsibilities Identify and capture insurance business opportunities with prompt follow-up on analytically driven leads with a key focus on targeted customer group in Hong Kong Develop and retain quality relationship with targeted customer group; Manage individual insurance portfolios, conduct regular contact to Premier mainland customers to ensure the highest rate of customer satisfaction and persistency Engage end-to-end insurance service, including customer needs identification, solution recommendations, application fulfilment, and follow up Provide specialist advice on appropriate insurance solutions to meet the insurance and protection needs of Premier customers are well fulfilled Establish effective working relationships with other teams within the Branch and other relevant partners that impact the client's experience of HSBC to deliver a consistent approach and application of outstanding service standard Build and maintain a positive team culture through ensuring quality business referrals and referral skills among team members and contributing to product knowledge and skills sharing Maintain a high level of compliance guidelines and procedures Ensure self, and team activities comply with relevant legal and regulatory requirements and meet HSBC standards and procedures *Remark: Multiple work locations available across branches in Hong Kong, Kowloon, and New Territories 主要職責： 針對目標客戶，及時關注並分析跟進，把握保險業務機會發展和維繫目標客戶的優質關係; 管理個人保險組合及定期聯繫客戶以確保客戶滿意度和品牌忠誠度 提供端到端的保險服務，包括洞察客戶需求、提供解決方案建議、履行客戶的相關申請和後續跟進 基於恰當的保險解決方案提供專業建議，以滿足卓越理財客戶的保險和保障需求 與分行內的其他團隊以及其他負責匯豐客戶體驗的相關部門建立高效的工作關係，以提供給客戶一致的服務方式和卓越的服務標準 通過確保優質業務的引薦往來，提高團隊成員的推薦技巧，以及對於產品知識和技能的共享，來建立和維護一種積極向上的團隊文化 確保高水平的合規準則和合規程序 確保個人和團隊活動符合相關法律和監管要求，並符合匯豐銀行內部的標準和程序 工作地點：可選香港/九龍/新界 多個分行地點 Requirements Tertiary or university level education, preferably in finance, business or a related discipline Rich experience in understanding clients' needs and providing life insurance solutions to clients with exposure to mainland clients, preferably in Banc assurance field Extensive wealth management and insurance product knowledge and sales capabilities Insurance related license are required, including Hong Kong Securities and Investment Institute Paper 1,7,8 and Insurance Intermediaries Qualifying Examination Paper 1,2,3,5 A good level of English in reading and writing, fluent Mandarin is required Excellent communication, interpersonal and motivational skills 入職條件 持有高等教育或大學學歷，主修金融、商務或相關學科優先考慮 善於洞察客戶需求，具有在人壽保險解決方案領域及服務內地客戶的相關經驗，有在銀行保險領域工作經驗的人士優先考慮 具有豐富的財富管理經驗，具備相關的保險產品的知識和銷售能力 需要保險相關執照，包括香港證券及投資學會試卷 1,7,8 和保險中介人資格考試試卷 1,2,3,5 必須掌握流利的普通話水平，良好的英文讀寫能力 具備出色的溝通、人際交往和自我激勵能力 5k2023ADVHK RTD2023 CCC2023 WPBCORE2023

Some careers grow faster than others. If you’re looking for a career that will give you plenty of opportunities to develop, join HSBC and your future will be rich with potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. Wealth and Personal Banking is our new global business combining Retail Banking and Wealth Management; and Global Private Banking, to become one of the world’s largest global wealth managers with USD1.4 trillion in assets. Across Asia, where wealth pools are growing faster than in any other region, HSBC’s wealth revenues grew 12% in 2019 (year-on-year) to USD5.7 billion.  Our dedicated colleagues serve millions of customers worldwide across the entire spectrum of private wealth, ranging from personal banking individuals and families, through to business owners, investors and ultra-high-net-worth individuals.  We provide products and services such as bank accounts, credit cards, personal loans and mortgages, as well as asset management, insurance, wealth management and private banking, that best suit our customers’ needs. We are currently seeking a high calibre professional to join our team as an Outreach Insurance Specialist. Principal Responsibilities Provide specialist advice on appropriate insurance solutions to ensure the insurance or protection needs of Advance and Mass Market, HSBC Premier Elite or Premier segment are well fulfilled Handle individual insurance portfolio to ensure the highest rate of customer satisfaction and persistency Establish effective working relationships with other teams within the Branch and other relevant partners that impact client's experience of HSBC in order to deliver a consistent approach and application of outstanding service standard Build and maintain a positive team culture, through ensuring quality business referrals and referral skills among team members, and contributing to product knowledge and skills sharing Maintain high level of compliance guidelines and procedures Ensure self and team activities follow relevant legal and regulatory requirements and meets HSBC standards and procedures Requirements Tertiary or university level education, preferably in finance, business or a related field Proven experience in life insurance, preferably in Bancassurance Extensive wealth management and insurance product knowledge and sales capabilities Insurance related license are required, including Hong Kong Securities and Investment Institute Paper 1,7,8 and Insurance Intermediaries Qualifying Examination Paper 1,2,3,5 Certified Financial Planner or Certified Financial Marketing Professional accreditation or other relevant qualification an advantage Good level of verbal English and Cantonese, with Putonghua preferred Excellent communication, interpersonal and motivational skills Self-motivated, excellent interpersonal skill You'll achieve more when you join HSBC. www.hsbc.com/careers HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.  Issued by The Hongkong and Shanghai Banking Corporation Limited. Primary location shows in a job posting does not refer to work location, the branch placement is subject to the final decision by RSS Management RTD2023 WPBCORE2023

The Role Responsibilities Strategy Advance the development and implementation of the client strategy for the designated portfolio as identified through the Account Planning process Accountability for delivering financial performance objective (revenues and costs) Accountability for all other objectives for the management and development of client relationships, specifically compliance and credit risk Lead the origination and client relationship management for GS clients and prospects, including setting overall client strategy and account plan Develop and maintain a deep understanding of the clients' needs and the markets in which they operate, across footprint market in Asia Active engagement with senior executives within clients. Builds and nurtures relationships over time; recognises and addresses needs Maintain a strong working relationship with Front office, Risk, Legal and Compliance, FCC, COBAM, Operations and other key stakeholders Business Actively identify client needs across full set of SCB product capabilities, originate new business and grow the franchise by capitalising on bank competitive attributes (e.g. international network, product expertise, etc.) Engage senior management and decision makers of key clients to improve the quality of dialogue with clients, promoting a move away from 'transactional' reactive client coverage to consistent value-added partner advisor status. Anticipate clients' needs and provide strategic advice, bringing in the relevant product and industry partners as appropriate Maximise the profitable revenue to the Bank whilst maintaining focus on client outcomes, strengthening and deepening existing relationships, both at the most senior level as well as at the operating level in the clients in the designated portfolio Bring strategic thought and vision as to how the insurance and asset management industry landscape regionally / globally is changing and where areas of international growth lie relevant to the client portfolio Ensure that industry and product knowledge is continually developed Stay abreast and anticipate the developments of the markets in which our clients operate and footprint Processes Drive continuous improvement of the operational efficiency and effectiveness of processes to increase the consistency of relevant TB systems and processes Work with direct reports and other stakeholders to support the delivery of TB strategy in a safe and well-controlled manner and on an end-to-end basis - incorporating infrastructure requirements and building a business that is fit-for-growth Work with direct reports and other stakeholders to ensure a consistent product delivery across TB business People & Talent Ensure engagement of frontline staff and mange people issues in partnership with Transaction Banking Risk Management Provide an awareness and understanding of the main risks facing sales in the country and the role each individual plays in managing them Responsible for all aspects of risk (credit, operational) to specific clients in the country Governance Understand the regulatory framework in which the Group operates, and the regulatory requirements and expectations relevant to the role Commitment to Group Code of Conduct and act as a role model for Conduct Timely completion of all mandatory e-learning, attestations, compliance requirements and requests for information Fulfil supervisory responsibilities in line with supervisory framework Regulatory & Business Conduct Display exemplary conduct and live by the Group's Values and Code of Conduct . Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct. Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters. Key stakeholders Team members in Transaction Banking, Client Coverage, Financial Markets and Retail/Private Banking under the context of banking the ecosystem of our clients in he country SCB Operational Risk, HR, Legal, Compliance etc. Our Ideal Candidate Bachelor's Degree in business / Finance Preferred Language: English Role Specific Technical Competencies Sales Proposals and Presentation Sales Closing and Agreements Cross-Selling About Standard Chartered We're an international bank, nimble enough to act, big enough for impact. For more than 160 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can't wait to see the talents you can bring us. Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together we: Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing. Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum Flexible working options based around home and office locations, with flexible working patterns Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential. Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process. Visit our careers website www.sc.com/careers

The Role Responsibilities Summary The Financing & Securities Services (FSS) business has a unique footprint in Asia, Middle East, and Africa, and offers a growing range of products, including direct custody, international custody, funds services, trustee services, transfer agency, prime services, and agency securities lending, to a number of client sectors including banks, investors, intermediaries, sovereigns, fund managers insurance companies and corporates. The jobholder is responsible for Trustee Services in Hong Kong with oversight of business operations as well as responsible for (i) enabling a competitive trustee services suite that will retain the existing book of business, (ii) developing new trustee products and services to respond to market changes and generate new revenue streams and (iii) to ensure these is done within a controlled and compliant environment. Dynamically manages the entire suite of trustee and fiduciary offering for Hong Kong, which support a number of funds and product types. Regularly reviews the product suite to ensure its competitiveness and viability. Services must be proposed for closure where they do not satisfy these requirements, Assist in leading the functions such as core Trustee Product Management, to drive client agenda and business goals, Conduct and provide insightful analysis of industry developments, market changes and competitor offerings to identify threats and opportunities, assess the impact on clients and offer appropriate and innovative product solutions, Works collaboratively with members of the FSS, Financial Markets (FM), Client Coverage (CC), Operations teams to ensure cross-product, cross-business opportunities are realised, Maintains close contacts with key clients to maintain strong familiarity with changing view and priorities within the industry, Assist in leading the FSS Innovation agenda for Trustee Services, ensuring FSS are outpacing industry peers in both thought and delivery leading to commercialisation. Strategy Executes the strategy for the FSS fiduciary product suite and work within the overall business strategy and corporate plan for the business. Functions as a key contributor to the trustee and fiduciary development of the strategy for the FSS business globally. Ensures the strategy for Strategic Client Initiatives, and other functions within the overall product management capabilities. Works across CCIB and the Bank to ensure strategies for trustee and fiduciary services are aligned. Business Represents the business to internal and external constituents as the senior business representatives on fiduciary matters Collaborates with FSS Ops to design and implement scalable, automated, and commercially viable operating model for the business, capable of adaptation to satisfy changing business and regulatory requirements. Maintains detailed financial analyses for fiduciary product suite to identify areas of financial strengths and areas of improvements, as well as for crafting strategical / tactical responses with the evolving financial trends. Co-ordinates global fiduciary product activity to minimise overlap and maximise sharing and re-use of solutions. Manages relationships with functions such as Risk, Compliance, Legal, Finance as they impact the evolution of the FSS product suite. Processes Drives consistent trustee's standards of performance and output across all types of funds products Maintains senior-level contact with regulators and infrastructures within the region and communicates developments to the relevant stakeholders. Proactively solicits feedback from FSS Sales, Relationship Management, and Operations teams to assess performance and the relevance/ usefulness of output. Oversees trustee operation outsourcing, coordinate and execute all required due diligence on 3rd parties e.g. client, service providers, vendors and agents and ensure internal procurement protocols and procedures are observed and complied with Co-ordinates with legal, risk, operation and compliance teams to discharge fiduciary duties of the trustee and ensure relevant regulatory and fund requirements for trustee and the fund, Group policies and procedures are compiled with Collects and reviews monthly KPI/MIS reports and score cards, and prepares monthly internal management reports Co-ordinates meetings of board of directors and management committee and assists in escalation of significant matters People & Talent Works closely and collaboratively across the FSS team to develop competitive trustee services. Sets appropriate tone and expectations from the FSS team and works in collaboration with risk and control partners. Develop strong external relationships and referral networks within the industry including key influencers such as lawyers, consultants, etc. Ensures the provision of ongoing trustee training and development to key stakeholders; Risk Management Works with local legal, risk and compliance functions to ensure all relevant bank policies and procedures are followed in support of the business agenda. Ensures legal, risk and compliance are involved and engaged in issues impacting the delivery of trustee product solutions to clients within country Takes responsibility for identifying, assessing, monitoring, controlling and mitigating risks to the Group. Also, maintains an awareness and understanding of the main risks facing the Group and the role the individual and the team play in managing them. Ensures all regulatory and compliance initiatives surrounding the trustee services are identified, socialised and closed out in a timely and efficient fashion. Maintains an understanding of risk management issues among the FSS products and teams, Oversees consistent treatment and management of product risks. Executes effective oversight and governance in line with local laws and the Group's polices and risk frameworks. Governance Accountable for maintaining appropriate balance between standardised trustee product offering and granting exceptions to key clients on a commercial basis. Assesses the effectiveness of the Group's arrangements to deliver effective governance, oversight and controls in the business and, if necessary, recommend changes in these areas. Escalate significant matters to the Board in a timely manner Maintains all appropriate products and governance documentation and approvals. Ensures compliance of the product suite with all regulatory and internal control requirements. Maintains awareness and understanding of the regulatory framework in which the Group operates, and the regulatory requirements and expectations relevant to the role. Delivers 'effective governance'; capability to challenge fellow executives effectively; willingness to work with regulators in an open and cooperative manner. Regulatory & Business Conduct Oversees proper control and authorisation of product inventories. Display exemplary conduct and live by the Group's Values and Code of Conduct. Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct. Assist in achieving the outcomes set out in the Bank's Conduct Principles: Fair Outcomes for Clients, Financial Crime Prevention, The Right Environment, Effectively and collaboratively identifies, escalates, mitigates and resolves risk, conduct and compliance matters. Manages and fulfils all regulator prescribed responsibilities such as (but not limited to) PRA and FCA requirements on Certified Persons (where applicable). Key stakeholders Closely liaises with FM Operations to determine commercially and operationally robust exceptions to standard trustee product model. Promotes strong communication with clients under the overall auspices of FSS Sales / Relationship Management / Client Solutions / Technology and Operations. Collaborates closely with associated supporting functions and business lines globally - such as Risk, Compliance, Financial Markets, Client Coverage, Transaction Banking products, etc. Manages the process of gaining necessary product approvals from the above functions. Works with FSS Country and Product Heads to maintain close relationships with local market regulators and market infrastructure providers such as MPFA, SFC, etc. Interacts regularly with clients to maintain clear view of changes in trends and requirements. Other Responsibilities Embeds Here for good and Group's brand and values in. Acts as a role model, behaving with integrity and demonstrating exemplary conduct. Performs other responsibilities assigned under Group, Country, Business or Functional policies and procedures. Innovation Leads the FSS Innovation agenda for Trustee Services, ensuring FSS are outpacing industry peers in both thought and delivery leading to commercialisation. Pivots into broader CCIB innovation agenda ensuring that FSS is aligned and providing input and idea generation into CCIB stakeholders. Our Ideal Candidate The jobholder will have been educated to degree level with extensive experience (minimum of 10 to 15 years) - in financial and securities services industry. Additionally: Deep local market knowledge & client buying behaviours Market profile and credibility with clients Technical trustee or funds product knowledge including MPF, SFC funds, etc. Experience developing and executing segment strategies Strong interpersonal and communication skills (lead by example) - demonstrable experience of global coordination, running workshops & problem-solving Highly organised and an exceptional communicator, able to work effectively in a matrix organisation Mandarin and Cantonese a plus Role Specific Technical Competencies Planning: Tactical, Strategic Analytical Thinking Business Performance Management Industry Knowledge Marketing Strategy and Positioning Product Design and Development Securities Laws and Regulations (SLR) Compliance About Standard Chartered We're an international bank, nimble enough to act, big enough for impact. For more than 160 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can't wait to see the talents you can bring us. Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together we: Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing. Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum Flexible working options based around home and office locations, with flexible working patterns Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential. Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process. Visit our careers website www.sc.com/careers

The Role Responsibilities Strategy Implement strategies to activate and deepen Affluent client relationships, improve portfolio quality & product penetration.. Business Assist growing the Affluent Segment Maximize portfolio penetration across Affluent clients & revenue growth via wealth penetration Understand market dynamics (from client to product perspective) & business dynamics of High Value Segment (across acquisition, portfolio revenue/ footing/ Product Per Client, relationship outflow/ leakage, attrition, sales/service model, sales productivity, etc) to support the business model Optimize portfolio by Qualified & Unqualified clients' management and mitigate outflow of Qualified PB clients Proactively engage in service & product delivery, implement high quality marketing & client communications to ensure seamless client experience Leverage Retail Analytical models to accurately target sub segments, design penetration plan & track portfolio performance. Support project delivery of a new system Act as subject matter expert representing affluent segment to align the understanding of the new platform and manage the changes introduced by new system Support and work closely with Project Team for the rollout of new platform of the changes / new process / solution Identify the impact to existing processes / procedures and ensure proper update / alignment with business / operations teams through training and re-design of operations flow / process / procedures Perform UAT for assigned product / operations / client requirement. Identify functional / system gaps and ensure proper resolution agreed / delivered before system implementation. Processes Responsible for enhancing relevant process and closely communicating with project team and relevant parties to comply with the regulatory and compliance requirements People & Talent Drive an optimized working environment and live with the Bank's Value Behaviours Risk Management Ensure relevant control measures are undertaken to minimize risk exposure Governance Ensure relevant control measures are undertaken to fully complied with regulatory & business conduct Regulatory & Business Conduct Display exemplary conduct and live by the Group's Values and Code of Conduct . Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct. Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters. Key stakeholders Project Team Channel: Distribution Network, Digital Banking. Voice & Virtual Products: Wealth Management, Retail Products, Others: Brand & Marketing, Retail Analytics, Legal & Compliance, Operations Group: Group Segment Our Ideal Candidate Degree holder Minimum 8-10 years of experience in Retail Bank with segment or project management experience preferred Strong at following through project roll out and campaign end-to-end Strong on teamwork with proactive and collaborative manner Ability to engage and communicate with multiple stakeholders Good interpersonal and presentation skills Role Specific Technical Competencies Business Acumen Project Management About Standard Chartered We're an international bank, nimble enough to act, big enough for impact. For more than 160 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can't wait to see the talents you can bring us. Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together we: Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing. Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum Flexible working options based around home and office locations, with flexible working patterns Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential. Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process. Visit our careers website www.sc.com/careers

About Mox Mox is built by and for the ones who aspire to live life to the fullest - we call them Generation Mox! The name Mox reflects the endless opportunities we can create, - Mobile eXperience; Money eXperience; Money X (multiplier), eXponential growth, eXploration...it's all up for us to define together. Why Mox Everything at Mox - from our products, features, to rewards - is designed based on customer research, tailor made for your needs. We care about what customers care about, especially in data security and privacy. Data ethics is core to everyone here at Mox. Mox rewards you with an array of banking and lifestyle benefits. Who says banking can't be fun? Who are we looking for? We are looking for a Senior Customer Care Officer (Investment) for our thriving Operations department! Responsibilities Handling all kinds of banking, credit, investment enquiries via phone/ chat/ email channels. Handling social media inbox. Handle escalation cases with investigation done. Support training, coaching and share the best practice to new joiners. Feedback and provide solutions to increase the efficiency within CS team. Escalate ad hoc incidents and propose appropriate actions to the management team. Tasks will be assigned per the business needs. Requirements Higher Diploma or above. 3 years' experience in contact center, preferably gained in the financial services industry & chat team. Knowledge of the major retail banking products, especially unsecured lending & investment. Possess customer centric and positive mindset with a can-do attitude. Native in Cantonese, and fluency in English to handle daily interactions with internal and external stakeholders. Good at written Chinese and English. Willing to work hands-on under a lean organization structure. Ability to multi-task, prioritize and manage time effectively; remain calm under pressure, especially during peak hours or intense situations. Basic knowledge of using Mac and OS, and the latest office cloud applications. Must need to hold a valid Type 1 HKSI license. Will consider as Customer Care Officer (INV) with less experience. To be eligible for internal referrals at Mox Bank, you must be referred by a full time permanent employee of Mox Bank.

Role Responsibilities Strategy * Drive profitable growth by acquiring, developing and servicing long-term relationships with HNW clients Business * Accountable for the performance of individual's own client book. Deliver NNM, AUM and revenue growth targets and key operating metrics (such as tail accounts management, client acquisition, client satisfaction, portfolio mix). Generate healthy pipeline of target market prospects and convert them into clients. Grow client portfolio size by deepening existing customer relationships. Implement an asset allocation in line with the client needs, and model portfolios as benchmarks. Deliver, monitor and review solutions to clients based on client investment profile. Conduct periodic reviews of client accounts in accordance with established procedures. Deliver profitable growth by controlling costs and mitigating operational losses. Deliver positive client performance in line with client investment profiles. Processes * Support the continuous improvement of processes to increase operational efficiency and effectiveness. Support the effective management of operational risks across the Business and in compliance with applicable internal policies, and external laws and regulations at a global level. Support the delivery of Business strategy in a safe and well-controlled manner and on an end-to-end basis. Ensure sales management, suitability and onboarding processes are applied appropriately. People & Talent * Collaborate with support functions, business partners and product specialists to deliver One Bank, support cross selling efforts and referral program (where applicable), and provide effective client solutions. Risk Management * Do what is right in order to avoid reputational risks and operational losses. Understand the risk and control environment within area of responsibility and drive rectification as required. Handle customer issues, complaints and product enquiries on timely basis in accordance with established procedures. Ensure that Risk Management matters that are brought to attention are subject to direct remedial action and/or ensure adequate reporting to the relevant Risk Committees and/or line management. Governance * Awareness and understanding of the regulatory framework in which the Group operates and the regulatory requirements and expectations relevant to the role. Ensure adherence with the highest standards of ethics and compliance with relevant polices, processes and regulations forms part of the culture. Participation in Local Client Committee and other relevant committees where applicable. Engage with all audit report findings and ensure feedback is acted upon. Regulatory & Business Conduct * Display exemplary conduct and live by the Group's Values and Code of Conduct . Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct. Lead the Singapore CPBB Private Banking function/[team] to achieve the outcomes set out in the Bank's Conduct Principles: [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.] * Key stakeholders * Platform Managers Client Services Managers Product Specialists and dedicated function partners Relevant Front Office colleagues Qualifications * Training, licenses, memberships and certifications Academic or Professional Education/Qualifications - relevant degree, level 4 RDR compliant qualification 10 years of Relationship Management experience in Private Banking Excellent in business communication Licenses and Certifications/accreditations - as required by role remit and responsibility Professional Memberships - as required by role remit and responsibility Bank training; i.e. mandatory & developmental - as below Demonstrable and relevant experience in the Private Banking industry commensurate with this remit and level of responsibility Strong ability to develop a network of target prospects Proven risk management capabilities Firm in all business guidelines and compliance issues Sound knowledge of financial markets and investment products Outstanding communication and presentation skills Our Ideal Candidate Manage Conduct Core Manage Risk Core Sales & Relationship Management Market Knowledge Product & Processes About Standard Chartered We're an international bank, nimble enough to act, big enough for impact. For more than 160 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can't wait to see the talents you can bring us. Our purpose, to drive commerce and prosperity through our unique diversity , together with our brand promise, to be here for good are achieved by how we each live our valued behaviours . When you work with us, you'll see how we value difference and advocate inclusion. Together we: Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing. Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with with minimum global standards for annual and public holiday, which is combined to 30 days minimum Flexible working options based around home and office locations, with flexible working patterns Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential. Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process. Visit our careers website www.sc.com/careers

The Role Responsibilities To handle written complaints and verbal complaints referred from other departments and / or directly from clients. To ensure timely investigation / resolution according to pre-defined standards, proper case resolution and case closure, and timely logging in the system for clear and complete record purposes. Offer guidance and coaching as appropriate. To raise alert if similar complaints repeat significantly and / or suggest a developing trend or ineffectiveness of previous preventive actions. To build team rapport and share good practices with own team members and other teams in the Client Experience. To ensure self-compliance and lead team members on compliance with internal policies and external regulations. To support Director / Associate Director of Client Experience on the professional running of the Client Experience and provide cross team support as necessary. Identify improvement opportunities, participate or lead initiatives from time to time as the circumstances require. To work closely with key stakeholders and maintain good working relationship. To ensure the following standards / requirements are met: Ensure all complaints have gone through proper and appropriate level of investigation, analysis, escalation and reflection, and if possible, rectification by applying the available resources / authority. Ensure premium service is provided to complainants in the following areas: Ease of contact, Sincere and professional attitude, Prompt acknowledgment and reply (in accordance with Regulator's requirement and pre-defined Service Standards), Proper handling (e.g. offering reasonable and effective resolution) and Clear communication. Ensure that the resolution, which can be an apology and/or explanation and/or compensation, is appropriate to clients. At the same time, censor all responses / letters to clients, ensuring that the relevant complaint issues are addressed and the letter contents comply with relevant criteria for the safeguarding of the Bank's interests. Identify potential threats, frauds and high impact / high risk cases that require immediate rectification/improvement and ensure that they are timely escalated to the relevant parties for actions and/or follow-up actions. Identify business / improvement opportunities, escalate to relevant parties and assist with the design of preventive measures as appropriate. Strategy Responsibilities that are related to the development and implementation of a strategy, for example, Awareness and understanding of the Group's business strategy and model appropriate to the role. Business Responsibilities related to the delivery of business and/or financial objectives, for example, Awareness and understanding of the wider business, economic and market environment in which the Group operates Processes Reference the processes for which the Role Holder is responsible, as per the Operational Risk Framework definition of first / second line, for example, Responsible for executing and supervising the Budget process. People & Talent Lead through example and build the appropriate culture and values. Set appropriate tone and expectations from their team and work in collaboration with risk and control partners. Ensure the provision of ongoing training and development of people and ensure that holders of all critical functions are suitably skilled and qualified for their roles ensuring that they have effective supervision in place to mitigate any risks. Employ, engage and retain high quality people, with succession planning for critical roles. Responsibility to review team structure/capacity plans. Set and monitor job descriptions and objectives for direct reports and provide feedback and rewards in line with their performance against those responsibilities and objectives. Risk Management Responsibilities relating to identifying, assessing, monitoring, controlling and mitigating risks to the Group, as well as an awareness and understanding of the main risks facing the Group and the role the individual plays in managing them. For example - The ability to interpret the Group's financial information, identify key issues based on this information and put in place appropriate controls and measures. Governance Responsibilities relating to the direction, planning, structure, frameworks (e.g. processes and policies) and oversight. For example, Responsible for assessing the effectiveness of the Group's arrangements to deliver effective governance, oversight and controls in the business and, if necessary, oversee changes in these areas; Awareness and understanding of the regulatory framework, in which the Group operates, and the regulatory requirements and expectations relevant to the role. Key stakeholders Customers: The primary stakeholders who submit complaints and feedback about their banking experience. Frontline Staff: Those who directly interact with customers and need to address complaints in a timely and efficient manner. Branch Managers: Responsible for overseeing the overall customer service and satisfaction within the branch. Operations Team: Supports the complaint handling process and provides necessary documentation or information to address customer grievances. Compliance Team: Ensures that complaint handling processes align with regulatory requirements and industry standards. Legal Team: Provides guidance on complex complaints and ensures that responses meet legal and regulatory standards. Quality Assurance Team: Monitors the efficiency and effectiveness of the complaint handling process to uphold service quality. Senior Management: Sets the strategic direction for customer service and complaint handling within the bank. Regulators: External stakeholders overseeing banking practices and handling of customer complaints. Business Units: Collaborate to address systemic issues and implement changes to prevent recurring complaints. Technology Team: Supports the development and maintenance of complaint handling systems and tools to enhance efficiency and tracking. Other Responsibilities Embed Here for good and Group's brand and values in Client Experience Team; Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures; Multiple functions (double hats); Our Ideal Candidate Bachelor's degree or related experience in customer service or complaint management role Demonstrate strong commitment, proactive and follow up complaint process from end to end. Demonstrate servicing mindset. Attention to details. It would be advantageous but not essential It would be advantageous but not essential It would be advantageous but not essential It would be advantageous but not essential Fluent in written and spoken in English and Chinese Role Specific Technical Competencies Complaint Case Handling Telephone complaint handling skills Complaint reply writing skills Coaching and training skills People Management About Standard Chartered We're an international bank, nimble enough to act, big enough for impact. For more than 160 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can't wait to see the talents you can bring us. Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together we: Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing. Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum Flexible working options based around home and office locations, with flexible working patterns Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential. Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process. Visit our careers website www.sc.com/careers

Some careers grow faster than others. If you’re looking for a career that will give you plenty of opportunities to develop, join HSBC and your future will be rich with potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. Wealth and Personal Banking is our new global business combining Retail Banking and Wealth Management; and Global Private Banking, to become one of the world’s largest global wealth managers with USD1.4 trillion in assets. Across Asia, where wealth pools are growing faster than in any other region, HSBC’s wealth revenues grew 12% in 2019 (year-on-year) to USD5.7 billion.  Our dedicated colleagues serve millions of customers worldwide across the entire spectrum of private wealth, ranging from personal banking individuals and families, through to business owners, investors and ultra-high-net-worth individuals.  We provide products and services such as bank accounts, credit cards, personal loans and mortgages, as well as asset management, insurance, wealth management and private banking, that best suit our customers’ needs. We are currently seeking a high calibre professional to join our team as a Wealth Investment Product Expert. As a Wealth Investment Product Expert, you will be a subject matter expert on Wealth Investment Solutions provide market updates to  support Premier Relationship Managers exploring wealth investment opportunities. Through joint meeting with Premier customers to understand customers’ needs and provide wealth investment solutions. On top of joint meeting, Investment Product Expert provide investment product training & coaching to enhance Relationship Managers' product and market knowledge. Principal Responsibilities Provide technical and skills coaching towards developing staff teams in order to achieve team business objectives Work closely with the Relationship Management and Wealth Management teams in providing specialist services in business planning and joint meetings Engage in joint servicing or calls with customers regarding their investment needs, and participate in client or off site functions as and when required Supply timely market and product updates to both staff and customers Work closely with the wealth management product teams and development team on new products, product enhancements and improvements in customer experience Assist the frontline teams with all customer servicing needs and disputes in order to ensure seamless support is provided to our customers *Remark: Multiple work locations available across branches in Hong Kong, Kowloon, and New Territories Requirements University degree with honors in economics, finance, business, mathematics or a related discipline Solid relationship manager or sales role experience in either retail or private or commercial or investment banks or fund houses with a focus on the distribution of investment products Sound investment consultation and presentation skills Excellent interpersonal and communications skills, with the ability to work effectively as part of a team Strong knowledge of all wealth management products and with expertise in customer portfolio management Licensed for promoting investment and insurance products Chartered Financial Analyst, Certified Financial Planner, Certified Financial Management Planner, Financial Risk Manager or other professional qualification preferred Fluent written and verbal English and Cantonese language skills, as well as a communicative level of Mandarin 5k2023ADVHK You’ll achieve more when you join HSBC.  http://www.hsbc.com/careers HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website. Issued by The Hongkong and Shanghai Banking Corporation Limited. Primary location shows in a job posting does not refer to work location, the branch placement is subject to the final decision by RSS Management WPBCORE2023

Details of the Division and Team: Corporate Trust is a market leader in providing trustee and agency services to both the short and long-term debt issuances for corporate and FI issuers. It offers a very broad range of services for diverse products from complex securitizations, project finance, syndicated loans, secured bonds, REITs, debt exchanges and restructurings to more vanilla products such as medium term notes, bonds and commercial paper. Corporate Trust also offers escrows to give clients a degree of finance protection, whether the transactions are standard or complex. What we will offer you: A healthy, engaged and well-supported workforce is better equipped to do their best work and, more importantly, enjoy their lives inside and outside the workplace. That’s why we are committed to providing an environment with your development and wellbeing at its center. You can expect: Competitive Salary and non-contributory pension 20 days annual leave plus generous number of public holidays Life Assurance and Private Healthcare for you and your family A range of flexible benefits including retail discounts, gym benefits, wellbeing incentives The opportunity to support a wide ranging CSR program plus take volunteering leave days        Your key responsibilities: Lead new transactions across all Corporate Trust products from start to closing, review and negotiate documents and structures and liaise with market counterparties and internal teams to close transactions.  Draft notices or letters in line with the relevant Bank and market standards for both new and existing transactions. Manage a portfolio of defaulted and distressed deals as well as facilitate clients' restructuring and workout situations. Arrange and attend to bondholder/lender meetings.  Coordinate with various parties to protect and enforce the bank’s rights in its trustee and agency capacities. Work closely with business senior management on risk mitigation, product, restructurings, defaults, clients relationship and new business and liaise with clients, lawyers, financial advisers, bondholders/lenders on transaction specific matters. Liaison with issuers/borrowers and bondholders/lenders to deal with waivers, consent solicitation and restructurings with documentation amendments as required.  Troubleshoot any issues that may arise for transactions post closing. Relationship management and development with both internal and external clients, and all major control groups such as Legal, Tax, Compliance and Operations for ongoing transaction management purposes. Providing guidance and supervision to other team members on legal documentation, transaction structure and mechanics. Work with internal and external parties locally and globally on projects, regulatory developments and product development. Assist the preparation / reconciliation of management / MIS reports and handling of control / compliance matters in accordance with regulatory requirements Your skills and experience: A minimum of 5-8 years experience in banking, capital markets and /or corporate trust experience. Candidates with strong legal and transaction management background, and solid debt capital market and banking product experience will be highly regarded. At least 3-5 years in a similar role with previous experience (in the area of banking, REITs, structured finance or capital markets) and working on defaults and distressed transactions, plus documentation review and negotiation experience. Very strong analytical and problem solving skills. Detail-oriented, diligent, strong team-player and ability to work independently. Strong interpersonal and document negotiation skills. Excellent written and verbal communication skills (English and Chinese) with proficiency in Putonghua.. Each situation is unique and requires fresh thinking. Role is required to be performed primarily on-site at the International Commerce Centre. Relevant health and safety requirements apply How we’ll support you: Coaching and support from experts in your team A culture of continuous learning to aid progression A range of flexible benefits that you can tailor to suit your needs Training and development to help you excel in your career Coaching and support from experts in your team

By joining the OCBC Graduate Talent Programme in Hong Kong, you will: Get onboard our 24-month accelerated career programme Join with Graduate Talents from OCBC Singapore, Malaysia, China and Indonesia for an overseas regional Group orientation week Achieve a head-start through comprehensive and well-planned job rotations Develop broad-based banking knowledge Be guided by career coach / mentor Experience Fireside chats with OCBC Senior Leaders to learn from the best and develop your leadership skills Work on business innovation projects and strategic initiatives Build your regional network with graduates and businesses across the OCBC Group Meet other graduate talents across OCBC subsidiaries and the region for an overseas week-long programme of learning, innovation and business-case competitions Take part in our mentoring program for experience sharing with our senior leaders Here in OCBC Group, we value the growth and internal job mobility opportunities of our people. We are here to help you take on the future of banking together with us. Join us in OCBC Group to become the next Graduate Talent of the future! We seek passionate go-getters with high levels of motivation and drive, those who are interested in an accelerated career in the banking industry. Requirements A Bachelor’s Degree with second upper class or above in any discipline Less than 2 years of working experience Outstanding extracurricular/internship achievements Highly motivated and analytical Demonstrated leadership with a penchant for problem-solving and embracing new challenges Team player with strong interpersonal and communication skills Open-minded and able to work with colleagues from diverse cultures Keen interest in the latest development of global economy, including the Greater-Bay-Area (GBA) Excellent written and spoken English and Chinese, with proficiency in Putonghua would be an advantage Individuals holding IANG visa are welcomed   For the 2024 Graduate Talent Programme, we are hiring for the following divisions: Consumer Financial Services Emerging Business Wholesale Banking Group Global Markets Human Resources Information Technology Operations Risk Management Compliance Find out more from https://www.ocbc.com.hk/about/en/careers/graduate-talent.html   Apply Now Please submit your application to [email protected] by providing your full resume, expected GPA and stating your top 3 choices of divisions. Application ends on 31 December 2023.   Selection Process Online Application Video Assessment Online Aptitude & Numerical Tests Assessment Centre Final Panel Interview   Programme Commencement Date July 2024

About Mox Mox is built by and for the ones who aspire to live life to the fullest - we call them Generation Mox! The name Mox reflects the endless opportunities we can create, - Mobile eXperience; Money eXperience; Money X (multiplier), eXponential growth, eXploration... it's all up for us to define together. Why Mox? Mox helps you grow - your money, your world, your possibilities. We equip you with the financial management tools, information and insights you need to make your dreams, big or small, come true. Everything at Mox - from our products, features, to rewards - is designed based on customer research, tailor made for your needs. We care about what customers care about, especially in data security and privacy. Data ethics is core to everyone here at Mox. Mox rewards you with an array of banking and lifestyle benefits. Who are we looking for? Reporting to the Head of Cards and Unsecured Lending you will work in the Cards and Lending Product team as part of a broader portfolio to design, develop and run one of our key propositions - Mox Credit. You drive next generation of unsecured products and services that Mox offers namely Split Purchase, Instant Clear, Instant Loans and new features that we plan to offer. Intuition for design and technology, a strategic mindset and spotting opportunities to come naturally to you. You understand the balance between risk and reward while solving for customer pain points. You are comfortable working in a fast-paced environment with high degrees of ambiguity, get excited by solving complex problems and are happy to roll your sleeves up and get things done. Responsibilities Provide insights into product, technology and market trends in unsecured lending, loan on cards, Credit Card offers and trends, pre-empting imminent disruptions and identifying opportunities for acceleration. Working closely with Customer, Risk, Marketing, Growth, UX teams and squads to plan the product features backlog, prioritize, evaluate and deliver the initiatives. Co-create the best in class campaigns and interventions to encourage usage and deepen engagement with Customer, Risk, Data and Marketing functions. Consecutively do researches about unsecured products, new features, identify possible outbreaking updates or changes within the sector, inform the teams about the changes and possible usage scenarios in our services. Gather, track and manage user comments, bank needs, concept testing, analytics tools. Facilitate the build and testing of operational processes, systems, and reporting capabilities. Design, monitor and report on product KPIs, measure effectiveness of features and sharing results and insights within the organization. Requirements Solid experience unsecured lending portfolio and product management in Hong Kong. Sharp analytical and problem-solving skills, working knowledge of SQL is a plus. Fluent English and Cantonese (read and write). Hands-on experience with agile development methodologies. Knowledge about the platform developing skills and APIs. Outstanding communication, presentation, and leadership skills. Ability to manage time and schedules to meet aggressive deadlines and influence through persuasive written and verbal communication. Exceptional interpersonal and communication skills. An ability to think strategically and creatively. Attention to details. To be eligible for internal referrals at Mox Bank, you must be referred by a full time permanent employee of Mox Bank

About Mox Mox is built by and for the ones who aspire to live life to the fullest - we call them Generation Mox! The name Mox reflects the endless opportunities we can create, - Mobile eXperience; Money eXperience; Money X (multiplier), eXponential growth, eXploration... it's all up for us to define together. Why Mox? Mox helps you grow - your money, your world, your possibilities. We equip you with the financial management tools, information and insights you need to make your dreams, big or small, come true. Everything at Mox - from our products, features, to rewards - is designed based on customer research, tailor made for your needs. We care about what customers care about, especially in data security and privacy. Data ethics is core to everyone here at Mox. Mox rewards you with an array of banking and lifestyle benefits. Who are we looking for? We are actively seeking a Manager, FCC (Financial Crime Compliance) Controls for the FCC Team. Responsibilities To conduct regular proactive thematic reviews or strategic data analysis to identify emerging financial crime risks, fraud risks and new MO and recommend changes in controls such as rule changes or implementation of new controls or better use of customer data so as to minimise fraud losses or exposure to money laundering risks for the Bank. To conduct root cause analysis for fraud or financial crime risk incidents; design and implementation of preventive and mitigating measures; prepare relevant Management Information report to ensure timely and proper escalation and to evaluate the performance of risk control measures. Lead the FCC Controls team and manage a team of investigators to perform case investigations and prepare investigation reports on transaction monitoring alerts, external fraud incidents and Law Enforcement Agency (LEA) referrals; identify unusual customer behaviours and refer such unusual transactions patterns to the JFIU through filing of Suspicious Transactions Report (STR). Ensure sufficient resources are available to support the business and operations; Regularly look into existing process for streamlining opportunities, challenge the status quo and initiate changes to achieve better efficiency through exploring the development of advance analytics capability. To cooperate with LEA closely for the sharing, analysis, dissemination and action on intelligence. Work closely with CDD Operations and Fraud Operations team (1LOD), regularly challenge and provide feedback to the teams and ensure the quality of investigations are up to the standards and expectations; smoothen and streamline the escalation process between 1LOD to FCC. Conduct review and discounting on transaction/name screening alerts generated by the Screening Systems; Participate in UAT testing on Name Screening, Transaction Screening, Transaction Monitoring, Fraud Monitoring and Case Management systems whenever there is any enhancement or system change; Any other ad-hoc duties to support the FCC function. Requirements University graduate or above in any discipline. Minimum 5 years' experience in financial crime compliance, fraud risk management or investigations in a banking environment with at least 1 year of team leading experience. Possess a comprehensive risk management mindset including financial crime risk, credit risk, fraud risk and operational risks, etc. Good knowledge of financial crime compliance and fraud risk management framework, good analytical skills and incident management experience. Sound business acumen, able to make judgment independently with strong sense of ownership. Excellent report writing skills and meticulous to details. Above all, possess an "can-do" attitude and willing to challenge the status quo. To be eligible for internal referrals at Mox Bank, you must be referred by a full time permanent employee of Mox Bank

The Role Responsibilities Strategy Input to Country/Client Business operating model design of relevant FCC and business processes. Ensure that there is adequate support (people, processes, tools, frameworks, systems) in the Country/Department for necessary FCC controls Implement the vision, strategy, direction and leadership for the Country/Department, consistent with the vision and strategy for FCC and in support of the Group's strategic direction and growth aspirations Business Responsible in analysing alerts generated by transaction monitoring system as well as other non-automated cases with financial crime or money laundering concern Ensure suspicious transactions are thoroughly investigated and Suspicious Activity Reports (SARs) are filed with accurate information in a timely manner Ensure the suitability and quality of case data maintained on enterprise case management systems Propose control improvements, enhancements and simplifications where appropriate Participate in ad-hoc activities such as monitoring of SFC unlicensed entities, system enhancement testing etc. Provide advice on AML matters when required and maintain sound working relationship with stakeholders and peers Processes Keep up to date of appropriate policies/processes/DOIs to address financial crime risks, aligning with relevant regulatory requirements Work with relevant stakeholders on compliance with Group standards relating to AML/Sanctions/ABC People & Talent Ensure participation on appropriate FCC awareness & training (i.e. SAR and financial crime trends, AML investigation outcomes, lessons learnt) within country Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank Risk Management Ensure the suitability and quality of case data maintained on enterprise case management systems Understand technical aspects of systems relevant to CDD, Client Risk Assessments, Name and Transaction Screening, AML Monitoring and Case Management Apply Group and FCC policies and processes (AML surveillance, client screening, risk assessment) to manage risks Make recommendations (and/or implement) to relevant stakeholders on possible risk management responses to identified risks and/or findings of concerns from investigations Governance Support all control checks undertaken by FCC under the Operational Risk Framework (ORF) Collate, analyse and interpret data in reports to senior management and relevant governance/risk committees Regulatory & Business Conduct Display exemplary conduct and live by the Group's Values and Code of Conduct Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters Works with HKMA (AML/CFT examination), Joint Financial Intelligence Unit (SAR filing) and Local Law Enforcement Agencies (Crime Investigation) Key stakeholders Business or Unit heads and managers (for risk management and compliance initiatives) Regional and Group FCC colleagues/project teams (system implementation and enhancement) Internal/External Audit and Country Operation Risk (for audit and reviews) Legal and compliance (for interpretation and consultation on legal and regulatory requirements) Regulators and Law Enforcement Agencies (for AML/CTF examinations, SAR filing and crime investigation) Other Responsibilities Embed Here for good and Group's brand and values in HK FCC Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures. Our Ideal Candidate A recognised university degree or professional qualification in Law / Finance / Accounting / Business or related disciplines Minimum 1 year (for Analyst role), 3 years and above (for Associate/Team Lead role) of AML / transaction monitoring experience Familiar with local regulatory requirements A sound understanding of suitability considerations, and demonstrate them when reviewing alerts or investigating incidents Good analytical, reporting writing and methodical skills Excellent team player with strong written and oral communications Exercise judgment when to escalate or how to investigate a case, as well as the severity of any exception Role Specific Technical Competencies Compliance Policies and Standards Compliance Advisory Compliance Review and FCC Assurance Surveillance (including Screening and Monitoring) Investigations Compliance Risk Assessment Regulatory Liaison Manage Change Manage Projects About Standard Chartered We're an international bank, nimble enough to act, big enough for impact. For more than 160 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can't wait to see the talents you can bring us. Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together we: Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing. Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum Flexible working options based around home and office locations, with flexible working patterns Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential. Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process. Visit our careers website www.sc.com/careers

Role Responsibilities Strategy Ensure effective performance in the fraud risk management function thru assisting the Head Fraud Risk Operations, Hong Kong as well as working closely with other team members to adhere to policies and guidelines, taking initiatives to identify risk areas and suggesting changes of control measures. Business Manage to handle daily operations of prevention of fraud risk and investigation processes of suspicious fraud cases. Handle and communicate with FRSC ensuring services provided meeting the agreed Service Level Agreement. Analyse fraud transaction patterns defrauding behaviours to advance fraud preventive device / measures in order to minimise fraud losses. Coach the FRO officers to conduct the daily routines and tackle unusual situation if any. Ensure fraud recovery opportunities are fully optimised. Maintain good relationship with law enforcement officials, card associations and card issuing / acquiring members in order to take efficient and adequate risk control measures to reduce losses. Identify industry best fraud risk infrastructure and management practices are tabled and are considered for adoption within the country. Processes Assist to lead and drive standardisation, automation and consolidation through re-engineering and process improvement initiatives for the team. Assist to develop and maintain fraud management capabilities, skills and infrastructure in the country that are in compliance with both internal policies and external regulations and are responsive to fraud attacks. Respond quickly and decisively when any risk and control weakness becomes apparent and ensure they are addressed within an appropriate timeframe and escalated to the Manager. Enhance the fraud detection capability in both lending & non-lending products. Ensure Lessons Learned shared with stakeholders on timely manner. Assist the Manager to develop and conduct fraud awareness and investigation training programs for the country fraud management unit. Continuously improve the operational efficiency and effectiveness of fraud risk management processes. Ensure effective recovery tracking process in place in the country. Risk Management Identify and share industry best practices and work with the businesses for their feasibility and implementation. Develop a collaborative relationship with law enforcement agents, peer banks and fraud risk industry forums to help detect and mitigate fraud. Ensure various fraud risks are being actively prevented and detected in a timely manner on an end-to-end basis. Governance Ensure compliance with the highest standards of regulatory and business conduct and compliance practices as defined by internal and external requirements. This includes compliance with local banking laws, other applicable laws and anti-money laundering regulations and guidelines. Embed the Group's values and code of conduct in the country fraud risk management team to ensure that adherence with the highest standards of ethics, and compliance with relevant policies, processes and regulations among employee forms part of the culture. Key stakeholders Internal stakeholders Group Fraud Risk Operations Fraud Risk Surveillance Centre Financial Crime Compliance Business & Segments Credit Team - Policy & Collections Operational Risk Internal IT partners supporting CPBB business HR & L &TD team Operations, Client Care Centre and Customer Experience Management External stakeholders Auditors and Regulators Associations (Visa, MasterCard, other Regional / Local forums) and peer Banks Law Enforcement agencies Suppliers, vendors and consultants Our Ideal Candidate Professional qualification might not be required. Role Specific Technical Competencies Manage Conduct Manage Risk Manage People About Standard Chartered We're an international bank, nimble enough to act, big enough for impact. For more than 160 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can't wait to see the talents you can bring us. Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together we: Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing. Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum Flexible working options based around home and office locations, with flexible working patterns Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential. Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process. Visit our careers website www.sc.com/careers

Responsibilities: Assist to establish and review the technology risk management policy, mechanism and tools of the Group with reference to Head Office and regulatory requirements. Assist and monitor first line of defense in applying technology risk management tools in identifying, assessing, monitoring and controlling technology risk, and provide guidance on necessary mitigation measures. Assist to prepare regular management reports on technology risk status of the Group. Assess the adequacy and effectiveness of the controls from technology risk perspectives during due diligence of new products/ service propositions and incident handling, provide advisory and recommendation on new technology solution of IT initiatives. Coordinate technology risk related regulatory examinations and communication, conduct reviews to identify possible risks and provide recommendations to address the control weakness, and monitor the implementation progress of the remedial action(s) . Requirements: Bachelor Degree holder or above with major in Information Technology or related disciplines. With 5 years or above banking experience and within which at least 3 years experience or above in IT security, technology risk or IT audit field of banking industry. Holders of Certified Information Systems Auditor (CISA), Certified Information Systems Security Professional (CISSP) or Certified Information Systems Manager (CISM) is preferred. Sound knowledge in HKMA requirements and industrial standards in technology risk management. Be able to work independently and under pressure. Be a good team player. Attention to details, good analytical and interpersonal skills. Good communication skill (including in Cantonese, Mandarin, English). Proficiency in preparing presentation materials and reports in Chinese will be an advantage.

Responsibilities: Assist to establish and review the technology risk management policy, mechanism and tools of the Group with reference to Head Office and regulatory requirements. Assist and monitor first line of defense in applying technology risk management tools in identifying, assessing, monitoring and controlling technology risk, and provide guidance on necessary mitigation measures. Assist to prepare regular management reports on technology risk status of the Group. Assess the adequacy and effectiveness of the controls from technology risk perspectives during due diligence of new products/ service propositions and incident handling, provide advisory and recommendation on new technology solution of IT initiatives. Coordinate technology risk related regulatory examinations and communication, conduct reviews to identify possible risks and provide recommendations to address the control weakness, and monitor the implementation progress of the remedial action(s) . Requirements: Bachelor Degree holder or above with major in Information Technology or related disciplines. With 2 years or above banking experience and within which at least 1 year experience or above in IT security, technology risk or IT audit field of banking industry. Holders of Certified Information Systems Auditor (CISA), Certified Information Systems Security Professional (CISSP) or Certified Information Systems Manager (CISM) is preferred. Be able to work independently and under pressure. Be a good team player. Attention to details, good analytical and interpersonal skills. Good communication skill (including in Cantonese, Mandarin, English). Proficiency in preparing presentation materials and reports in Chinese will be an advantage. #LI-CT1

Responsibilities: Serve as a dedicated customer contact point to deliver quality end to end after-sales services to the bank's high net worth corporate and FI customers Deliver tailor-made and one-stop quality services by closely following up client's needs, conducting case investigation and system testing Serve as a client advocate to drive internal departments to deliver the best in class services to clients Responsible for implementation and refinement of different professional banking services, formulation of workflows, continuous monitoring and enhancement of services quality and pledges Conduct regular services calls / service reviews with clients to promote efficiency, look for service improvements and seek for further business opportunities Work as a team with product specialist and relationship manager to conduct client visits and business analytics, review product and services mix in order to achieve revenue growth Ensure compliance of the Bank's policies, related banking ordinances, and other statutory and regulatory requirements Requirements: Degree holder or above, preferably with Certified Six Sigma Green Belt or above qualification At least 10 years of solid corporate client service / relationship management experience in banking industry in which 7 years of the above experience relate to cash management, remittance, corporate internet banking, account opening and maintenance Previous experience in management role or multi banking operations functions is an advantage Excellent interpersonal and communication skills Excellent analytical and numerical skills Proficiency in Microsoft Office; possessing knowledge of Excel Macro is an advantage Good command of both spoken and written Chinese and English. Putonghua is an advantage

The Role Responsibilities This is an instrumental role in ensuring that Transaction Banking activities are grounded in the Bank's strategic priorities through delivering customer value, driving productivity, optimizing cost efficiencies, facilitating #simplerfasterbetter, and living the valued behaviours. This role requires individuals who can provide strategic leadership, influence and align ambitious agendas and priorities whilst driving effective execution through skilled engaged teams. This role is accountable for the Hong Kong franchise revenues / profitability of Trade & Working Capital products - development of product strategy, its execution and commercialization, and ensuring alignment to product universe governance and product risk lifecycle management. The person will also play a key role in the development of GBA product strategy, its execution and commercialization. Strategy Lead the consulting and discovery analysis of client needs, both met and unmet, integrating these insights with current and near future market, industry and network intelligence Within the assigned markets, drives the Global Product Vision and Strategy and articulates the business value of the product suite for our clients and for our stakeholders, both from onshore and origination perspectives. The Product Vision and Strategy is: Provide an end to end product lifecycle architecture that maps out the technology and data ecosystem that will be designed along with the process and governance required, taking into account capabilities and resourcing of the markets Set agreed client servicing and product delivery standards with technology and service teams Include a robustly defined operating plan outlining product release timelines and implementation with coordination of all the activities required to bring the product to the client/market. This will involve collaboration amongst various teams - namely, coverage, sales, risk, legal, compliance, technology, etc, as well as managing the dependencies across the various phases of the product development Set out the managed process for decommissioning of products Business Financial Management - Product P/L Management Deliver new revenue streams with meaningful returns over the long term, through product enhancement and innovation, whilst uplifting current revenue streams through process efficiencies and digitization Manage both cost and investment of product build, from reduction of product unit cost to optimization of product launch/go-to-market costs Lead process design work with Operations, Technology and other business partners with the aim of translating process optimization to bottom line cost control with a high degree of reliability Deliver budget, through active management of: Revenue streams from both onshore and origination perspectives Penetration of the product: 1) no. of markets using the product; and 2) no. of clients using the products Operating Cost and efficiency of both allocated and direct costs Return (i.e. product profitability) [ROTE] Market Management & Commercialization Work closely with Regional Product Head to develop the Product Landscape: based on data and business intelligence from various sources including sales, clients and competitive market analysis Identify new business opportunities and revenue pools whilst articulating how the product capabilities can solve for client needs and requirements Lead the launch of product enhancements, new products, channels or new platforms. Held directly accountable for product commercialization plan which integrates product positioning with client value propositions, all adapted to the industries and markets of our clients Conduct regular reviews of the product offerings to ensure a "fit for purpose" operating plan and product agenda Actively mitigate identified business risks and pain points, by evaluating pragmatic solutions that have wide applicability and have potential for replication to other countries/markets Involve in solutioning of complex deals or RFPs, and drive replication of deals / unique solutions Product Digital Journey & Efficiency In collaboration with Digital Commericialization teams: Deliver product digitization agenda (product, process and platforms) in conjunction with country / regional stakeholders Build product value propositions with digital partners (3rd party platforms, consortiums and alliances) and design training materials on our digital capabilities for clients Manage platform relationships with a focus on shaping future product roadmaps and monetizing commercial opportunities Processes Work with Implementation Head to ensure successful and smooth implementation of product solutions, conducting post implementation review analysis through client feedback Work with Operations and various support teams to define new product client proposition and client service requirements, improve overall service standards and ensure quality of client service remains superior to competition Drive and sustain a productive working rhythm through Client Management team process to review client issue logs and wider feedback themes, including specific product adjustments and enhancements requiring prioritization in the rolling schedule of product design and implementation Work with Operations and Implementation to build and re-engineer processes with focus on efficiency, simplification and clarity in order to improve client experience and mitigate operational risks. People & Talent Lead through example and build the appropriate culture and values. Set appropriate tone and expectations from their team and work in collaboration with risk and control partners. Ensure the provision of ongoing training and development of people and ensure that holders of all critical functions are suitably skilled and qualified for their roles ensuring that they have effective supervision in place to mitigate any risks. Employ, engage and retain high quality people, with succession planning for critical roles. Set and monitor job descriptions and objectives for direct reports and provide feedback and rewards in line with their performance against those responsibilities and objectives. Risk Management & Governance Ensure adherence with the highest standards of ethics, and compliance with relevant policies, processes and regulations Build deep and comprehensive knowledge of local regulations and initiatives of local industry bodies to stay ahead of the regulatory change agenda and how it affects the product lifecycle Proactively advise Coverage, Sales, Operations and Implementation teams regarding regulatory, reputational and ethical matters Work with Regional head and relevant stakeholders to effectively identify, escalate and mitigate Operational, Compliance, Credit, Regulatory and Business conduct risks relating to Trade Ensure timely renewal of country addendums (CAs) Ensure appropriate TB inputs are incorporated in Credit applications / Term sheet / Pre-Screening Review processes Regulatory & Business Conduct Display exemplary conduct and live by the Group's Values and Code of Conduct . Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct. Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters. Key stakeholders External Clients Vendors and infrastructure providers Third party platform providers Trade and industry journals Competitors (industry initiatives) Regulators and Governance agencies Internal: Country Head of CCIB and Coverage teams Country Head of TB, TB Sales, Trade Structured Solutions & Development and Trade Distribution Country Digital Channels, Operations, Credit, Legal, Compliance, Audit, and Risk Framework Owners Country Heads of Marketing, Corporate Affairs, HR, Finance, Financial Markets, Treasury Markets, ALM, etc Regional / Central Product teams Other Responsibilities Embed Here for good and Group's brand and values in TB Trade & Working Capital, Hong Kong; Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures Our Ideal Candidate Education: bachelor's degree Or Above Languages: English, Chinese Role Specific Technical Competencies Knowledge of Trade and Working Capital products Understanding of Trade Finance market, client behaviour, challenges and opportunities Working capital analysis and independent fit-for-purpose assessment on credit facilities Solution structuring including identification and assessment of structural risks and potential mitigants About Standard Chartered We're an international bank, nimble enough to act, big enough for impact. For more than 160 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can't wait to see the talents you can bring us. Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together we: Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing. Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum Flexible working options based around home and office locations, with flexible working patterns Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential. Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process. Visit our careers website www.sc.com/careers