Total 7 customer service job vacancies in Information Technology category in Hong Kong, Central and Western

Our client a Commercial bank is looking to hire Analyst Programmer.

Responsibilities

• Assist propose and evaluate technical ideas with other teammates so as to design a suitable

technical solution against the requirements and demands of the industries

• Study innovative measures and technical development roadmap for data-driven tasks and

implementation plan

• Develop statistical analysis and modeling algorithms and apply these algorithms for data driven

solutions to problems in bank domain

• Assist complete tasks against the plans and the projects (including work, project documents,

technical report and paper , etc.) as scheduled

• Liaise with vendor on system support and maintenance

• Participate in daily system support and maintenanc

A) Knowledge, Skill & Attributes

• Familiar with software development skills in one or higher level languages (e.g. Java/Scala),one or more scripting languages (Python/Perl/Shell), and knowledge of batch scheduler or real- time data engine.

• Good at streaming development as advantage (e.g. Spark, Flink, Kafka)

• Good writing, presentation, communication and analytical skills

• Passionate, self-motivated, and able to work independently and meet tight deadlines
• Good command of both spoken and written English, Chinese (including Putonghua) preferred

• Familiar with SQL/H-SQL and ETL tools (e.g. Informatica, Datastage)

B) Academic and Professional Qualification

• Bachelor or above Degree in Computer Science, Statistics, Mathematics, related disciplines or

equivalent

• Certificate in Cloudera Specialist as advantage

C) Training and Relevant Experiences

• 2-3 years or more hands-on working experience on data engineer

• Proven experience/Training on big data databases and relational databases (e.g.,

SQL/Cassandra/H-base )

The Head of Service Excellence is responsible for the assessment, transformation, plan development and transformation plan execution for AGS’ Asia-Pacific customers.

This role is responsible for driving strategic and transformational initiatives related to customer and AGS objectives. This role will partner with program leaders and regional leadership to understand customer goals, create plans to achieve those goals and lead them through implementation to operation. This position includes managing stakeholder relationships, AGS resources, and project workstreams.

• Actively listen and extract customer needs and opportunities using Command of the Message methodology.
• Offer customers alternative solutions, drawing on AGS’s capabilities and marketplace knowledge.
• Build strong and effective working relationship with leadership and partners both internally and across customers to build efficiencies, enhance service offerings and ensure operational excellence.
• Partner with client and internal AGS partners to develop appropriate material for business reviews.
• Partner in successful implementation of client initiatives (examples: diverse talent, technology transformations, process re-design, policy changes, new expansions).
• Coordinate leadership and client involvement for problem resolution and critical decision making.
• Collaboratively create transformation plan (account plan/roadmap).
• Develop and implement approach to ‘continuous improvement’ and innovation throughout new and existing AGS programs.
• Identify opportunities for driving strategic enhancements to operating or resourcing model based on continuous improvement activity or opportunities.
• Ownership of the initiatives tied to customer goal achievement.
• Mentor account leaders in operational improvements.
• Hold accountable all project team members to their project deliverables, conducting follow-up and issue resolution to ensure project deliverables are met.
• Identifies project risk and issue areas, and escalates within AGS, partner ecosystem and client escalation channels as appropriate.
• Participate in driving, monitoring and designing solutions from implementation through to BAU for large scale AGS programs to ensure quality service delivery.
• Work with Development and Operations leaders to drive and constantly refresh an appropriate technical and consultative training strategy to maximize capabilities and ensure quality of delivery.
• Work with programs and business development to develop proof points and seek to make this a part of core operational delivery across region.

Our client a large Commercial Bank is looking to hire System Analyst - Data Service

Responsibilities:

• Propose and evaluate technical ideas with other teammates so as to design a suitable technical solution against the requirements and demands of the industries 
• Study innovative measures and technical development roadmap for data-driven tasks and implementation plan
• Develop statistical analysis and modeling algorithms and apply these algorithms for data driven solutions to problems in bank domain
• Coordinate resources to carry out tasks against the plans and complete the projects (including work, project documents, technical report and paper , etc.) as scheduled with high standard
• Liaise with vendor on system support and maintenance
• Participate in daily system support and maintenance

• Familiar with software development skills in one or more high level languages (/Java/Scala), one or more scripting languages (Python/Perl/Shell), knowledge of R or other statistical package. 
• Good at streaming development (e.g. Spark, Flink, Kafka)
• Good writing, presentation, communication and analytical skills
• Passionate, mature, self-motivated, and able to work independently and meet tight deadlines
• Good command of both spoken and written English, Chinese (including Putonghua) preferred
• Familiar with SQL and ETL tools (e.g. Informatica, Datastage)
• Master or above Degree in Computer Science, Statistics, Mathematics, related disciplines or equivalent 
• Certificate in Scrum Master is an advantage and Familiar at agile Jira project management

• 5 years or more hands-on working experience on mathematical modeling, statistics learning, data mining, time series, optimization with demonstrated knowledge of machine learning, statistical and data mining techniques (regression, decision trees, clustering, neural networks, etc.).
• Proven experience in working with large databases and relational databases (e.g., SQL/Cassandra/Hbase )

Job Summary: The Workplace Technology is responsible the Service Delivery functions for the HKEX community. The team has an engineering function, risk management team, employee experience, risk management, production support and the change management team. Job Duties: As a Senior Service Delivery Manager, you will have the opportunity to work on latest technology enhancement projects as well as collaborating closely with business users on a regularly basis. You will be part of an elite team that drives world class IT standard and gain invaluable working experience in a top tier exchange in the financial industry. Responsibilities: Lead the Service Delivery function to ensure high-quality business partnership and requirements analysis on technology projects and product development Manage Employee Experiences Initiatives, Workplace Technology Change, Product Adoption and Training Collaborate with Infrastructure, Application teams and Vendors to ensure all projects are delivered on-time, within budget and good quality Drive for continuous services improvement Requirements: Bachelor Degree in Computer Science, IT or equivalent discipline. Minimum 8 years IT experience in IT Business Relationship or Project Management, of which 3 years in a team lead or managerial role. Working knowledge of IT Infrastructure implementation, including Servers, Networking and Storage Microsoft 365 experience is essential. IT Financials and Budgeting experience is beneficial. S trong organizational and communication skills in both English and Chinese. Company Introduction: Hong Kong Exchanges and Clearing Limited (HKEX) is one of the world's major exchange groups, and operates a range of equity, commodity, fixed income and currency markets. HKEX is the world's leading IPO market and as Hong Kong's only securities and derivatives exchange and sole operator of its clearing houses, it is uniquely placed to offer regional and international investors access to Asia's most vibrant markets. As the global markets leader in the Asian time-zone, we offer a world of opportunities for early careers and experienced hires. Here, we know that diverse thinking fosters better solutions, and we are committed to building an open and dynamic environment which allows our business to innovate and our people to thrive. Discover the latest career opportunities and programmes at HKEX. HKEX is committed as an Equal Opportunity Employer. Diversity is one of our core values and we look to support, respect diverse perspectives, abilities, culture and experiences within our workplace. Location: HKEX - Exchange Square Shift: Standard - 40 Hours (Hong Kong SAR) Scheduled Weekly Hours: 40 Worker Type: Permanent

Key Responsibilities: Work with business as 1st level technical contact, understand and analyze product related problems and work towards the resolution. Work with regional broker-dealers and exchanges on behalf of our clients to resolve trade-related issues via FIX protocol. Actively identify incidents and manage incident resolution process Work with appropriate support providers to analyze root cause and provide permanent fix or temporary workaround. Escalate issues on a priority basis Proactive monitoring and management of business-critical systems, legacy applications, data handling and data delivery infrastructure to identify issues, trends and potential problem areas. Carry out tests in production, UAT and development scenarios Ensure compliance with departmental policies & practices. Requirments  Education/Qualifications:  B.Tech/M.C.A./M.Tech/M.S. Experience: 2-3 years in application support Mandatory Skills: Excellent communication skills in English– read, write, listen and speak Excellent problem solving, planning, organizational skills Hands-on experience with FIX protocol Basic knowledge of database, testing and networking Must be willing to help people, at all levels within the organization, solve problems with a patient and composed demeanour. Able to work according to a shift schedule. Preferable Skills: Previous experience in financial services a clear plus, but other relevant industries will be considered based on project depth. Exposure to electronic trading concepts & trading systems Technologies: FIX Protocol OMS/EMS JAVA Oracle DB Various server OS Platforms (Windows, Linux, Solaris etc) Scripting (shell, batch, powershell etc) VWware Citrix JIRA, Confluence, Lotus Note, Asana, Symphony, Workday, MS Team

Responsibilities: Devise analytics report to track digital footprints along inMotion App to understand customer behaviours and generate actionable insights Devise digital portfolio MIS and derive effective relationship deepening initiatives to achieve digital business KPIs (e.g. MAU, digital sales, channel revenue, etc.) Design and launch effective digital engagement campaigns to continuously improve campaign response rate, product penetration and thus sales conversion  Support User Acceptance Testing (UAT) for new digital projects / innovation Initiatives Manage owned digital asset to deliver the best customer experience across major digital platforms (Public Website, inMotion, Personal Internet Banking, WeChat CNCBI Account, etc.) Responsible for social listening and monitor / respond to customer feedbacks of App Store Work closely with internal and external stakeholders to ensure smooth implementation of new product / initiatives launch in compliance with internal guidelines and regulatory requirements.   Requirements:   Degree holder in Finance / eCommerce / Computer Science / Data Analytics or related disciplines Minimum of 4 years of relevant experience in banking/finance industry, preferably in digital banking / Fintech development. Experience in Website / Mobile App content management / CRM or data analytical tools is preferred Methodologies and coding skills to track website traffic and analytical report generation is a bonus

about the company. Randstad is working with a insurance firm with sizeable business at global. They provide multi-line insurer for both people and businesses. Now their IT department is looking for an experienced Information Security Analyst to join them. You will mainly support the IT Security governance activities across Hong Kong and China business. about the job. Ensure the Global/Regional missions related to information security are consistently and effectively executed across the APAC region. Ensure a solid understanding and effective management of IT security controls, taking necessary actions to address any identified gaps. Validate the security metrics provided by the Group and take proactive steps to resolve security issues, including vulnerabilities, coverage of security technologies, application security, and technical control compliance. Collaborate with the Risk Management team to evaluate and assess the level of Cyber Risk exposure for business units, working together to implement appropriate risk mitigation measures. Work closely with relevant parties to conduct IT security assessments and take necessary actions to address any identified issues. Collaborate with the Global Application Security team to ensure that IT security controls are implemented at every stage of the application development process. skills & experiences required. A bachelor's degree and around 4-6 years of relevant experience in information security, preferably in a multinational working environment. Additional qualifications such as CISSP, CISA, and/or CISM are advantageous. A good understanding of operating system platforms and security models, as well as a broad range of IT technologies and processes including databases, networking, web/application security, change management, SDLC, and disaster recovery. Sound knowledge of common IT security tools. Strong communication skills in both written and spoken English and Chinese (Cantonese and Mandarin). The ability to effectively explain security concepts to both technical and non-technical staff is important. how to apply. To apply online, please click on the link below. Alternatively, for a confidential discussion please contact Pauline Peng at [email protected]