Total 2 Information Technology job vacancies in Hong Kong, Lee Gardens 3, Causeway Bay

Your responsibility would be to ensure the acquisition of new Japanese suppliers in order to grow the EV network of assessed companies, boost response rates, and drive value throughout the EcoVadis onboarding experience.

You are a trusted advisor and can influence everything the customer touches in their first (and future) experience with us. This position interacts with all EcoVadis customers (buyers & suppliers) as well as multiple business units internally to provide high touch service that respects the relationship of the customers to EcoVadis and is a true EcoVadis ambassador.

 

Responsibilities:

• Engage with customers via phone, email, tickets, webinars, etc to accompany them during the onboarding process, solve their queries and increase response rates for the APAC markets and ultimately convince them to adopt our EV solution
• Identify and target “high value” customers (i.e outreach with customized approach) and take appropriate steps to engage them successfully by using Sales tactics
• Manage, monitor and drive your portfolio to maximize conversion
• Be proactive to nurture and build your pipeline, re-engage customers and maximize inflow
• Be autonomous to manage all your tasks efficiently, display commercial awareness to identify proactively business opportunities
• Identify risks to the customers successful completion of the EcoVadis evaluation process and actively work to mitigate issues before they happen; Become a CSR expert to overcome objections
• Capture and record internal and customer-sourced insights, then proactively report and contribute as necessary with the Team Leader, Management and other EcoVadis BU’s (Sales, Customer Success, etc) to bridge gaps that may exist between customer expectations & participation
• Be accountable to drive a set of KPIs (Conversion rate, Quality score, etc).
• Additional responsibilities related to the function may be required

Serve as a subject matter expert at the customer site, explaining technical, development, or strategic IT requirements

recommend, advise on, and finalise customer requirements to be the appropriate design architect for each customer

Identify customer problems and requirements and choose appropriate architectural solutions; design, specify, implement, and deliver the solutions to our customers

Facilitate customer enablement and deployment of open-source solutions

Work on diverse problems where analysis of data requires evaluation of many different factors

Apply your experience and understanding of industry practices and Red Hat's policies and procedures

Show good judgment in selecting methods and techniques to get the right solutions

Get involved early in the sales cycle to explore, review, and shape deal opportunities

Develop statement of work (SoW) documentation

• Experience with and expertise in the implementation of Container / K8s or equivalent
• Ability to communicate value, progress, and metrics of key projects to required stakeholders and diverse business and technical audiences
• Ability to define and promote a technology roadmap and journey with our customers
• Good communication and presentation skills; good written and verbal skills in English
• Good statement of work (SOW) development and technical discussion skills
• Experience with continuous integration (CI) and continuous delivery (CD), DevOps, and application development is a plus
• Red Hat Certified Engineer (RHCE) / Certified Kubernetes Administrator (CKA) qualification or equivalent combination of skills and experience is a plus