Total 4 Information Technology job vacancies in tsim sha tsui

Serve as a subject matter expert at the customer site, explaining technical, development, or strategic IT requirements

recommend, advise on, and finalise customer requirements to be the appropriate design architect for each customer

Identify customer problems and requirements and choose appropriate architectural solutions; design, specify, implement, and deliver the solutions to our customers

Facilitate customer enablement and deployment of open-source solutions

Work on diverse problems where analysis of data requires evaluation of many different factors

Apply your experience and understanding of industry practices and Red Hat's policies and procedures

Show good judgment in selecting methods and techniques to get the right solutions

Get involved early in the sales cycle to explore, review, and shape deal opportunities

Develop statement of work (SoW) documentation

• Experience with and expertise in the implementation of Container / K8s or equivalent
• Ability to communicate value, progress, and metrics of key projects to required stakeholders and diverse business and technical audiences
• Ability to define and promote a technology roadmap and journey with our customers
• Good communication and presentation skills; good written and verbal skills in English
• Good statement of work (SOW) development and technical discussion skills
• Experience with continuous integration (CI) and continuous delivery (CD), DevOps, and application development is a plus
• Red Hat Certified Engineer (RHCE) / Certified Kubernetes Administrator (CKA) qualification or equivalent combination of skills and experience is a plus

Technical Support Engineer (APAC)

Based: Shek Tong Tsui, Hong Kong 
Term: Permanent, Full time
Salary: HKD $235,000pa

The Role:

As a Technical Support Engineer, the applicant will be responsible for helping to maintain the high level of customer service we provide. They will work as part of a global cross-functional team answering pre and post sales customer enquiries by phone, email and live chat, and working proactively to reduce the number of customer enquiries. 

Key responsibilities include:

• Act as focal point for all technical and non-technical enquiries relating to the Focusrite/Novation product lines, E-Store, product registration and software activation in a timely, friendly, problem-solving manner via email, phone and live-chat.
• Recreate end-user setups to replicate issues reported in the field and submit bug reports to the development team.
• Coordinate warranty and non-warranty repair bookings for dealers and customers.
• Represent the Technical Support team and our customer base during the development phase of exciting new products.

Skills and experience required:

• The ability and readiness to work well as part of a team
• Knowledge of audio interfaces, MIDI control, home/studio recording setups and music production
• Experience with Mac OS and Windows systems
• DAW knowledge (e.g. Pro-Tools, Logic, Cubase)
• A polite, patient and helpful phone manner
• Experience dealing with customers
• One weekend working day required per week E.g. Sun-Thurs).
• Fluent in English and Chinese (Mandarin & Cantonese) to a high standard.

About Us

Focusrite plc is a global music and audio group that develops and markets music technology products. Used by audio professionals and amateur musicians alike, our solutions facilitate the high-quality production of recorded and live sound. Our audio technology brands stand together, seeking to enrich lives through music by removing barriers to creativity – ‘we make music easy to make’.

The Focusrite Group trades under thirteen established and rapidly growing brands: Focusrite, Focusrite Pro, Novation, ADAM Audio, Sequential, Oberheim, Martin Audio, Optimal Audio, Ampify Music, Linea Research, Sonnox, OutBoard and TiMax. With a high-quality reputation and a rich heritage spanning decades, its brands are category leaders in the music-making industry.

Music technology is an enriching space to work in and we enjoy a Group-wide open-door culture which encourages innovation. This culture, combined with a passion for the inspirational solutions we create, has led to the group winning numerous accolades, including six Queen's Awards, the AIM Company of the Year Award 2021 and regular appearances in 'The Sunday Times 100 Best Small Companies to Work For’.

The Focusrite Group is dedicated to building a great place to work and as an equal opportunity employer we are committed to Diversity and Inclusion. The group mission is to cultivate an equitable culture, internally and externally, where all people feel they are welcome, safe and positively represented, because at Focusrite they truly are. Equally, we recognise the major impact that climate change is having on our world and work every day towards being industry leaders in a carbon neutral future.

Benefits include flexible/hybrid working, company pension, life insurance, private healthcare, Health Cash Plan, enhanced Maternity and Paternity pay, employee purchase scheme, group bonus scheme, company music events, offsite company parties and free lunch in the canteen. We arrange company training sessions and encourage personal development.