Total 4 assistant manager job vacancies in Legal / Public / Security category in hong kong manulife financial centre

• Execute legal proceedings as instructed by supervisor ranging from information gathering to liaising with the solicitors to ensure the progress is on schedule and on the right track
• Review all legal documents of the Company vetted by solicitors
• Preferred with knowledge of perusal of commercial contract
• Follow-up with existing customers on loan repayment and redemption in professional and integrity way
• Keep good filing works of the legal documents

• Diploma in Legal Studies is highly preferred, or equivalent qualifications, as well as HKQF level 3
• At least 2 years of legal working experience in litigation and/ or conveyancing matters or relevant field
• Possess knowledge in legal documents including but not limited to court documents (i.e. pleadings, judgement and legal research), land search, mortgage and discharge
• Self-motivated, attentive to details with strong sense of responsibility
• Excellent communication and interpersonal skills
• Good command of spoken and written English and Chinese
• Proficient in Microsoft Office
• Candidate with less experience will be considered as Assistant Officer

• Attractive remuneration package
• Career progression opportunities
• Discretionary performance bonus
• Medical & Dental insurance
• Birthday leave
• Anniversary leave
• Study leave
• Study subsidy scheme
• Employee property loan / personal loan scheme
• Numerous other staff benefits

Key Responsibilities Manage, monitor and investigate general and sensitive complaints and/or feedback received from all channels including Customer Opinion Hotline to ensure the complaints are handled timely and appropriately, and comply with the Bank’s and regulatory requirement Identify and suggest gaps and improvement priorities from valid or invalid complaints and escalate to respective business/support units for consideration and implementation of improvement action, to facilitate service quality enhancement and improvement Review voices of customers besides complaints lodged in Complaint Management System to analyze customers’ needs and dissatisfaction and refer to respective department for review and consideration of improvement action Lead the annual review of the Complaint Handling Policy and Complaint Resolution related procedures to ensure regulatory requirements are up-to-date and service quality standard meeting Bank’s expectation Drive the effective and efficient use of the Complaint Management System Drive and monitor for enhancement of the Complaint Management System Assist line manager in the day to day operation of the team to ensure no disruption in handling customers’ complaints / feedback ​Requirements Degree holder in Quality Management, Social Science, Business Administration or related disciplines Minimum 8 years’ working experience in complaint handling or quality management, preferably from the banking and finance industry Professional Qualification in mediation is preferable High awareness of both quality and risk, especially compliance related risk Good knowledge in banking products (including investment, insurance, credit cards, etc.) and services and selling process, and the relevant regulatory requirements Good command of written and spoken English and Chinese (including Putonghua)

Responsibilities: Manage IT projects mainly focusing on both infrastructure (1 role) and application development (1 role). Be the change agent to drive changes and delivery within the IT department while maintaining alignment and deliver impact to business team. Act as point of contact to interface with multiple stakeholders including our client, internal service teams, system vendors on regular basis Maintain and monitor the service level requirement and standard performed by the service providers, handle client’s requirement and issues management Perform high level problem management and to escalate and liaise with other service teams to get appropriate support and resources in dealing with problems/risks Conduct monthly report and service review, trend, and root cause analysis, identify and lead continuous improvement plan for the Client   Requirements Bachelor’s Degree in information technology or relevant discipline Good command of spoken and written in Cantonese. Minimum 10 years relevant experience in IT Project Management open to both agile and waterfall. Good interpersonal and communication skills with both IT team and business Team. A proactive self-starter with the ability to work as a team, independently and under pressure Customer-focused and strive for high quality service & continuous improvement

Global asset manager is looking to hire a paralegal to be part of the legal team. As part of a small collegiate team you will be responsible for a broad range of legal support including assisting with reviewing and commenting on a broad range of fund documents, legal documents and general agreements. You will also assist with some company secretarial matters and assist with other ad hoc legal matters. The successful candidate will possess approximately 3-6 years of relevant experience. Prior experience within asset management or funds experience gained with a law firm is preferred. Smart candidates wanting to reskill with other experience (such as general corporate) will be considered as long as they are willing to learn - training will be provided. Fluency in English and Chinese (spoken and written) is required.