Total 3 logistic assistant job vacancies in Legal / Public / Security category in Tai Po, Hong Kong

• Execute legal proceedings as instructed by supervisor ranging from information gathering to liaising with the solicitors to ensure the progress is on schedule and on the right track
• Review all legal documents of the Company vetted by solicitors
• Preferred with knowledge of perusal of commercial contract
• Follow-up with existing customers on loan repayment and redemption in professional and integrity way
• Keep good filing works of the legal documents

• Diploma in Legal Studies is highly preferred, or equivalent qualifications, as well as HKQF level 3
• At least 2 years of legal working experience in litigation and/ or conveyancing matters or relevant field
• Possess knowledge in legal documents including but not limited to court documents (i.e. pleadings, judgement and legal research), land search, mortgage and discharge
• Self-motivated, attentive to details with strong sense of responsibility
• Excellent communication and interpersonal skills
• Good command of spoken and written English and Chinese
• Proficient in Microsoft Office
• Candidate with less experience will be considered as Assistant Officer

• Attractive remuneration package
• Career progression opportunities
• Discretionary performance bonus
• Medical & Dental insurance
• Birthday leave
• Anniversary leave
• Study leave
• Study subsidy scheme
• Employee property loan / personal loan scheme
• Numerous other staff benefits

Key Responsibilities Manage, monitor and investigate general and sensitive complaints and/or feedback received from all channels including Customer Opinion Hotline to ensure the complaints are handled timely and appropriately, and comply with the Bank’s and regulatory requirement Identify and suggest gaps and improvement priorities from valid or invalid complaints and escalate to respective business/support units for consideration and implementation of improvement action, to facilitate service quality enhancement and improvement Review voices of customers besides complaints lodged in Complaint Management System to analyze customers’ needs and dissatisfaction and refer to respective department for review and consideration of improvement action Lead the annual review of the Complaint Handling Policy and Complaint Resolution related procedures to ensure regulatory requirements are up-to-date and service quality standard meeting Bank’s expectation Drive the effective and efficient use of the Complaint Management System Drive and monitor for enhancement of the Complaint Management System Assist line manager in the day to day operation of the team to ensure no disruption in handling customers’ complaints / feedback ​Requirements Degree holder in Quality Management, Social Science, Business Administration or related disciplines Minimum 8 years’ working experience in complaint handling or quality management, preferably from the banking and finance industry Professional Qualification in mediation is preferable High awareness of both quality and risk, especially compliance related risk Good knowledge in banking products (including investment, insurance, credit cards, etc.) and services and selling process, and the relevant regulatory requirements Good command of written and spoken English and Chinese (including Putonghua)

Your new company This top-tier bank is looking for an experienced Compliance expert to act as the Assistant Compliance Manager in guiding the team. With an aggressive growth plan and the vision to become a better leader in its field, it continues to gain market share over its competitors. Your new role As a crucial member of the team, you will report to the team head and monitor the compliance control of the Bank across all businesses. Develop and maintain a comprehensive compliance framework, including policies, procedures, and controls. Conduct compliance risk assessments and implement appropriate mitigation strategies on all business matters. Collaborate with internal stakeholders, such as internal control, compliance, and operations, to ensure consistency and alignment on compliance matters. Liaise with regulators, including HKMA, SFC and IA, etc. Conduct regular compliance training for employees. Prepare and submit timely compliance reports to senior management and regulatory bodies as required. What you'll need to succeed Minimum of 3 years of experience in compliance roles within the banking industry, with a focus on regulatory compliance / compliance assurance. Strong knowledge of regulations, including but not limited to, HKMA and SFC regulations. Good command of both spoken and written English and Chinese, and Mandarin proficiency is an advantage. What you'll get in return Competitive compensation package alongside consistent career development Opportunities to work with experienced compliance specialists within the field Involvement in regional compliance projects Lead and transform the strategy and future of a well-established team What you need to do now If you are currently looking for a new role within the Banking and Financial Services AML/Compliance function, or potentially exploring the market? Feel free to contact me on +852 2230 7439 for a confidential discussion, and send me your CV to [email protected] or visit our Banking page here: https://www.hays.com.hk/jobs/banking-jobs/