FIND YOUR 'BETTER' AT Blue Cross
We don’t simply believe in being ‘The Best’. We believe in better - because there’s no limit to how far ‘better’ can take us.
We believe in empowering every one of our people to find their 'better' - in the work they do, the career they build, the life they live and the difference they make. So that together we can support even more people - including our own - to live Healthier, Longer, Better Lives.
If you believe in better, we’d love to hear from you.
About the Role
Responsible for providing after-sales support to policy-related administrative processes
Duties / Accountabilities
- Ensure customer service standards in terms of timeliness and accuracy of policy services are met, with effective disposition of internal/external client inquires and service needs.
- Contribute on the system specifications and development in enhancing the efficiency and quality of policy services.
- Support supervisor to devise and implement efficient policy administration procedures and workflow that enable straight through process from policy application and alteration request to back end system process.
- Support supervisor to devise and implement effective internal control procedures and manuals throughout the entire policy administration workflows to ensure compliance requirements are met and fulfilled.
- Train up subordinates adhere to service standards, instructions and best practice.
Job Requirement
- University graduate or above
- Good command of written and spoken English and Chinese
- 7 years relevant working experience with minimum 3 years at managerial level
- CII / ANZIIF qualification preferred
- Excellent PC knowledge (Word, Excel and PowerPoint)
- In-depth knowledge of General Insurance products and policy administration operation
- Planning and organizing skills
- Communication skill with both internal and external customers
- Leadership and coaching skills
- Analytical and problem solving skills
- Customer satisfaction oriented mindset
Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.
You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.
