About the Role
We’re now looking for a dynamic Assistant Manager to join Pici Wan Chai, the flagship outlet of Hong Kong’s neighbourhood pasta bar.
As an Assistant Manager, you will support the Restaurant Manager in all aspects of running a top quality, high volume venue. You will ensure that the team is well trained, motivated, and consistently delivers a friendly, approachable, caring and informed service experience to our guests. You will be identifiable as a manager whilst on the floor, greeting guests and dealing with any issues that may arise.
The ideal candidate is passionate about hospitality, will have at least one year's experience as an assistant manager in a highly regarded restaurant, and be a hands-on, floor-based manager who enjoys being guest-facing.
Fast-track your career progression, join an internationally diverse work environment, and be a champion of exceptional guest experience.
Duties & Responsibilities
- Ensure smooth implementation and execution of the restaurant operations
- Provide training to the team to deliver the highest quality of service and sustain brand image
- Implement marketing activities to drive sales and revenue for the restaurant
- Control stocks for daily use in restaurant to ensure service requirements are met
- Supervise and coordinate the prompt, high standard, efficient and courteous serving of food and beverage in the restaurant
- Manage and store vendors’ contracts and invoices
- Provide support to the Restaurant Manager in coordinating a variety of activities such as hiring and training, arranging schedules and guest requirements
- Arrange for new employees’ proper onboarding (scheduling trainings and ordering uniforms)
- Monitor compliance with safety and hygiene regulations
- Gather guests’ feedback, respond accordingly, and resolve guest complaints
As an Assistant Manager, you will oversee one of three areas of responsibilities: Training, Onboarding or Cost of Goods. When you achieve the agreed goals for one of these three areas, you can earn an additional bonus of HKD2,000 per month.
- 3+ years experience in hospitality industry
- Strong management skill with a positive mindset and friendly image
- Understanding in MS Office
- A team player who is reliable and dependable
- Enthusiastic when serving guests
- Excellent communication, interpersonal and leadership skills
- Self-organised and details-oriented with a strong sense of responsibility
- Good business sense and operational, administrative and social skills
- Passion, determination and commitment for success in the F&B industry
- Embodies our behavioural values – Teamwork, Be Nice, Commitment, and Positivity
- 50% discount at all our restaurants
- Guaranteed incentive bonus – the teams make our venues successful and are rewarded in line with its performance
- Cash and credit card tips
- Medical insurance
- Birthday gift certificate
- Referral bonus
Discover more about your next adventure: https://pici.hk/our-philosophy/
About the Role