Total 2 customer service job vacancies in hong kong sar china

Responsibilities: Engage in Customer Due Diligence process for onboarding, periodic review and trigger event review Analyze KYC information and documents Contact customers to complete CDD requirements within defined service level Comply with relevant regulatory requirements and the Bank's internal policies. and guidelines Requirements: Diploma holder or above with major in Banking and Finance, Business Administration, Economics or other related disciplines. Relevant qualification in CAMS, AAMLP Core Level, Six Sigma Green Belt holder will be an advantage. At least 1 years working experience in Banking or Finance or other related fields. Knowledge of Microsoft software (Word, Excel, PowerPoint) and Chinese word processing. Self-motivated, able to work independently and willing to accept challenges. Good command of both verbal and written English and Chinese

Responsibilities: Serve as a dedicated customer contact point to deliver quality end to end after-sales services to the bank's high net worth corporate and FI customers Deliver tailor-made and one-stop quality services by closely following up client's needs, conducting case investigation and system testing Serve as a client advocate to drive internal departments to deliver the best in class services to clients Responsible for implementation and refinement of different professional banking services, formulation of workflows, continuous monitoring and enhancement of services quality and pledges Conduct regular services calls / service reviews with clients to promote efficiency, look for service improvements and seek for further business opportunities Work as a team with product specialist and relationship manager to conduct client visits and business analytics, review product and services mix in order to achieve revenue growth Ensure compliance of the Bank's policies, related banking ordinances, and other statutory and regulatory requirements Requirements: Degree holder or above, preferably with Certified Six Sigma Green Belt or above qualification At least 10 years of solid corporate client service / relationship management experience in banking industry in which 7 years of the above experience relate to cash management, remittance, corporate internet banking, account opening and maintenance Previous experience in management role or multi banking operations functions is an advantage Excellent interpersonal and communication skills Excellent analytical and numerical skills Proficiency in Microsoft Office; possessing knowledge of Excel Macro is an advantage Good command of both spoken and written Chinese and English. Putonghua is an advantage