Total 4 product specialist job vacancies in pgs hong kong office

About BEAME Medical Technology Limited

Be@me is a rapidly expanding digital healthcare startup that is revolutionizing the cosmetic dental industry by making cosmetic dental care more affordable and accessible to everyone. We offer innovative orthodontic solutions for teeth alignment, helping customers live healthy and confident lives. With our international team of medical professionals and state-of-the-art equipment, we provide top-notch orthodontic services tailored to the individual needs of each customer.

Job Duties and Responsibilities

• Create exceptional Google Ads marketing campaigns that boost traffic, generate leads, and accelerate conversions across diverse markets.
• Perform comprehensive research on keywords, audiences, and competitors to shape effective campaign strategies.
• Set up, manage, and fine-tune search ads, PMAX, YouTube, Display, and Discovery campaigns on Google Ads.
• Focus intently on Google Ads best practices to enhance Quality Score and overall campaign effectiveness.
• Implement strategic remarketing tactics to improve conversions and address any gaps in the sales funnel.
• Ensure accurate setup and tracking of conversions for optimization purposes.
• Establish best practices for tracking to measure performance and accurately report attribution.
• Evaluate and report on campaign performance, measuring against objectives like CPA, ROAS, and other key performance indicators.
• Plan and oversee the media buying budget, effectively updating and monitoring expenses.
• Leverage Google Analytics to examine ad and website performance, pinpointing successes and opportunities for enhancement through data insights.
• Work collaboratively with both internal teams and external partners to create high-quality campaign assets.
• Demonstrate outstanding attention to detail, ensuring account cleanliness and compliance with advertising policy guidelines.
• Experience in the medical, health, and wellness sectors is a bonus.
• Knowledge of SEO practices is advantageous.

We are looking for someone with:

• At least 3-5 years of experience in performance marketing sector.
• A demonstrated history of creating successful Google Ads campaigns.
• Strong expertise in keyword research, audience targeting, and competitor analysis.
• Proficient in setting up, managing, and optimizing Google Ads campaigns across a variety of platforms.
• Knowledgeable in remarketing strategies and techniques for conversion optimization.
• Skilled in using Google Analytics to drive insights and refine marketing strategies.
• Excellent communication skills paired with a collaborative spirit.
• Capable of effectively managing budgets and achieving results through data-informed decisions.

About BEAME Medical Technology Limited:

Be@me is a rapidly expanding digital healthcare startup that is revolutionizing the cosmetic dental industry by making cosmetic dental care more affordable and accessible to everyone. We offer innovative orthodontic solutions for teeth alignment, helping customers live healthy and confident lives. With our international team of medical professionals and state-of-the-art equipment, we provide top-notch orthodontic services tailored to the individual needs of each customer. Join us at Be@me and invest in your smile!

Job Summary:

We are currently seeking a Customer Service Specialist / Clinic Assistant to join our team. In this position, you will provide exceptional customer service and coorinataing with our clinic partners. You will be responsible for managing customer inquiries, resolving issues, and ensuring a seamless client experience in a friendly and professional manner.

• Follow up with post sales customers to ensure satisfaction and address questions promptly. Build positive relationships through clear communication.
• Follow up with customers regularly to maintain satisfaction and cater to additional needs. Customize interactions for a personalized customer experience.
• Coordinate appointments with partner dentists for quick responses and solutions. Arrange appointments to suit customer preferences.
• Manage a booking system for appointments, ensuring smooth communication between customers and dentists.
• Support the coordination of production schedules and shipping logistics to guarantee timely delivery of products.
• Collaborate with shipping partners for pickups, delivery, and issue resolution. Keep customers updated on shipping progress.
• Maintain an organized record system for easy access and accuracy. Follow standardized procedures and ensure data protection compliance.
• Help onboard new team members and provide support and guidance as needed.

• Proven experience in a customer service role, preferably in the dental or clinic setting environment. 
• Previous working experience as a clinic assistant is ideal.

• Excellent communication and interpersonal skills, with fluency in English, other languages is an added advantage.

• Proficiency in using customer service software, CRM systems, and other relevant tools. 

• Positive attitude, empathy, and a genuine passion for providing exceptional customer service. 
• Ability to start working as soon as possible.

About BEAME Medical Technology Limited

Be@me is a rapidly expanding digital healthcare startup that is revolutionizing the cosmetic dental industry by making cosmetic dental care more affordable and accessible to everyone. We offer innovative orthodontic solutions for teeth alignment, helping customers live healthy and confident lives. With our international team of medical professionals and state-of-the-art equipment, we provide top-notch orthodontic services tailored to the individual needs of each customer.

Job Duties and Responsibilities

• Develop and execute comprehensive influencer marketing strategies that align with our brand's goals and objectives.
• Identify, engage, and build relationships with key influencers in the healthcare, beauty, and dental sectors to amplify our brand message.
• Create and manage partnerships with influencers, negotiating terms and ensuring collaboration delivers maximum value.
• Collaborate with the creative team to develop compelling content that resonates with target audiences and showcases our products effectively.
• Monitor influencer campaigns, analyzing their performance and providing actionable insights to optimize future collaborations.
• Conduct thorough research to identify new trends and opportunities within the influencer marketing space.
• Stay updated on industry guidelines and best practices to ensure compliance in all collaborations.
• Write and deliver reports summarizing the impact of influencer campaigns on brand awareness and sales, presenting findings to stakeholders.
• Coordinate with internal teams to ensure a seamless execution of influencer campaigns and alignment across all marketing efforts.

We are looking for someone with:

• A minimum of 2 years of experience in influencer marketing or related communications roles.
• Proven track record of successfully managing influencer partnerships and campaigns.
• Strong understanding of social media platforms and digital marketing trends.
• Excellent communication and negotiation skills, with the capability to build strong relationships with influencers.
• Experience in crafting compelling content that drives engagement.
• Ability to analyze campaign metrics and adjust strategies based on performance.
• Creativity and a passion for social media and content creation.
• Familiarity with the healthcare, beauty, or dental industry is a plus.
• Strong organizational and project management skills to handle multiple campaigns simultaneously.
• Proficient in writing reports and presentations.

About BEAME Medical Technology Limited:

Be@me is a rapidly expanding digital healthcare startup that is revolutionizing the cosmetic dental industry by making cosmetic dental care more affordable and accessible to everyone. We offer innovative orthodontic solutions for teeth alignment, helping customers live healthy and confident lives. With our international team of medical professionals and state-of-the-art equipment, we provide top-notch orthodontic services tailored to the individual needs of each customer. Join us at Be@me and invest in your smile!

Job Summary:

We are currently seeking a motivated and dynamic Customer Success Specialist to join our team. As a Customer Success Specialist, you will play a crucial role in ensuring customer satisfaction and building strong relationships with our valued customers. Your main responsibility will be to provide exceptional customer service and support, addressing inquiries and resolving any issues that may arise. You will also collaborate with cross-functional teams to ensure a seamless customer experience throughout the entire customer journey.

Key Responsibilities:

• Providing excellent customer service and support, addressing customer inquiries, concerns, and issues in a timely and professional manner.
• Building and maintaining strong relationships with customers, ensuring their needs are met and exceeded.
• Collaborating with internal teams, including sales, marketing, and operations, to ensure a seamless customer experience.
• Handling customer complaints and escalations, finding solutions and resolving issues to the customer's satisfaction.
• Maintaining accurate customer records and documentation, ensuring data integrity and confidentiality.
• Identifying opportunities for process improvements and contribute to the development of customer service policies and procedures.
• Staying up to date with product knowledge and industry trends to effectively assist customers and provide appropriate recommendations.
• Conducting customer satisfaction surveys and gather feedback to continuously improve the customer experience.

Qualifications:

• Bachelor's degree in Business, Marketing, or a related field is preferred.

• Proven experience in a customer service role, preferably in the healthcare or dental industry.
• Excellent communication and interpersonal skills, with fluency in English, Cantonese (conversational / native) and Mandarin is highly desirable, allowing you to effectively interact with customers and colleagues in these languages.
• Strong problem-solving and decision-making abilities, with a customer-centric mindset.
• Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
• Proficiency in using customer service software, CRM systems, and other relevant tools.
• Positive attitude, empathy, and a genuine passion for providing exceptional customer service.