Customer Service Specialist / Clinic Assistant
Full-time
Junior Executive
Hong Kong, Central and Western
1 day ago
About BEAME Medical Technology Limited:Be@me is a rapidly expanding digital healthcare startup that is revolutionizing the cosmetic dental industry by..
About BEAME Medical Technology Limited:
Be@me is a rapidly expanding digital healthcare startup that is revolutionizing the cosmetic dental industry by making cosmetic dental care more affordable and accessible to everyone. We offer innovative orthodontic solutions for teeth alignment, helping customers live healthy and confident lives. With our international team of medical professionals and state-of-the-art equipment, we provide top-notch orthodontic services tailored to the individual needs of each customer. Join us at Be@me and invest in your smile!
Job Summary:
We are currently seeking a Customer Service Specialist / Clinic Assistant to join our team. In this position, you will provide exceptional customer service and coorinataing with our clinic partners. You will be responsible for managing customer inquiries, resolving issues, and ensuring a seamless client experience in a friendly and professional manner.
- Follow up with post sales customers to ensure satisfaction and address questions promptly. Build positive relationships through clear communication.
- Follow up with customers regularly to maintain satisfaction and cater to additional needs. Customize interactions for a personalized customer experience.
- Coordinate appointments with partner dentists for quick responses and solutions. Arrange appointments to suit customer preferences.
- Manage a booking system for appointments, ensuring smooth communication between customers and dentists.
- Support the coordination of production schedules and shipping logistics to guarantee timely delivery of products.
- Collaborate with shipping partners for pickups, delivery, and issue resolution. Keep customers updated on shipping progress.
- Maintain an organized record system for easy access and accuracy. Follow standardized procedures and ensure data protection compliance.
- Help onboard new team members and provide support and guidance as needed.
- Proven experience in a customer service role, preferably in the dental or clinic setting environment.
- Previous working experience as a clinic assistant is ideal.
- Excellent communication and interpersonal skills, with fluency in English, other languages is an added advantage.
- Proficiency in using customer service software, CRM systems, and other relevant tools.
- Positive attitude, empathy, and a genuine passion for providing exceptional customer service.
- Ability to start working as soon as possible.
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