Total 3 job vacancies by China CITIC Bank International Limited

Key Responsibilities Manage, monitor and investigate general and sensitive complaints and/or feedback received from all channels including Customer Opinion Hotline to ensure the complaints are handled timely and appropriately, and comply with the Bank’s and regulatory requirement Identify and suggest gaps and improvement priorities from valid or invalid complaints and escalate to respective business/support units for consideration and implementation of improvement action, to facilitate service quality enhancement and improvement Review voices of customers besides complaints lodged in Complaint Management System to analyze customers’ needs and dissatisfaction and refer to respective department for review and consideration of improvement action Lead the annual review of the Complaint Handling Policy and Complaint Resolution related procedures to ensure regulatory requirements are up-to-date and service quality standard meeting Bank’s expectation Drive the effective and efficient use of the Complaint Management System Drive and monitor for enhancement of the Complaint Management System Assist line manager in the day to day operation of the team to ensure no disruption in handling customers’ complaints / feedback ​Requirements Degree holder in Quality Management, Social Science, Business Administration or related disciplines Minimum 8 years’ working experience in complaint handling or quality management, preferably from the banking and finance industry Professional Qualification in mediation is preferable High awareness of both quality and risk, especially compliance related risk Good knowledge in banking products (including investment, insurance, credit cards, etc.) and services and selling process, and the relevant regulatory requirements Good command of written and spoken English and Chinese (including Putonghua)

Job Purpose Responsible for providing day-to-day administrative support for Personal Loan Product Team.   Key Responsibilities  Assist in preparing relevant business proposals and reports for presentation. Prepare the MIS report for management review and business forecasting. Perform competitors’ analysis and explore corresponding business insights for planning strategy. Provide a full spectrum of administrative support to the team including invoice settlement and call leads arrangement. Coordinate with relevant departments for logistic support. Handle branch and direct banking enquiries.   Requirements Degree holder in Business Administration, Finance, Marketing or related disciplines. Minimum 1 year of relevant experience with banks or financial institutions. Knowledge of retail banking product in Personal Loan is preferred. Self-motivated, independent, pleasant personality with good communication skills. Good command of written and spoken English and Chinese (including Putonghua). Proficient in MS Office. Fresh graduates will be considered.

Responsibilities: Lead the team to enhance, plan and implement the counterparty credit risk management framework of the Bank Perform regular CCR monitoring and reporting including limit review, stress testing, concentration analysis, wrong way risk assessment etc. Support  business initiatives and new product risk assessment for treasury related products from counterparty credit risk perspective Support CCR risk weighted assets calculation and reporting Monitor the bond investment in banking book of the bank regularly  Review and recommend debt capital market’s risk-taking transactions from market risk perspective Analyze the risk profile of CCR and bond investment in banking book and prepare regular meeting materials for risk management committee’s review Review and maintain relevant risk management policies and procedures Support risk and other ad-hoc tasks as assigned Handle enquiries from regulator or auditors and follow up to rectify any findings Requirements: Degree holder in Finance, Risk Management Science, Financial Engineering or related disciplines Minimum 8- 10 years of relevant experience Familiar with regulatory requirements including SACCR, CVA, CR-G13, CR-G-14 Good understanding on ISDA, CSA, initial margin and variation margin standards Strong product knowledge in derivatives and structured products Familiar with SAS, C# is a definite advantage Analytical, self-motivated, detail-minded, organize and able to work independently Good command of written and spoken English and Chinese (including Putonghua) For more details about career opportunities with the Bank, please visit our website http://www.cncbinternational.com/careers/en/index.jsp. Please apply with full resume stating current and expected salaries via https://careers.cncbinternational.com. Personal data collected will be used for recruitment related purposes only. Applicants not invited for interview within 6 weeks may consider their applications unsuccessful. However, applicants may be considered for other suitable positions within the Group for a period of not more than 2 years. Personal data will be destroyed at any time after 3 months. China CITIC Bank International is committed to being an equal opportunities employer and intends to provide a work environment free of unlawful discrimination or harassment. All employment decisions will be made in a non-discriminatory manner.