Total 2 Others/Any production executive job vacancies in Hong Kong

Brief overview of the role

The Sales team

The sales team has been supporting the major corporations and institutions for many years, covering most top players in Banking, Consulting and the FMCG industry. It provides marketing solutions for major companies in both consumer and industrial sectors.

The position

The Business Development Executive’s primary role is to generate new business revenue and maximise sales revenues from both existing and new clients.  Initially this role will involve as well as cold calling, emailing, on-line demonstration of Euromonitor’s Passport Database, customised research discussions and face-to-face meetings with companies in your own area of responsibility.  We practice consultative selling techniques which require both in-depth understanding of our complex products and an ability to gain a clear understanding of what an individual client’s needs are.

Key Responsibilities

• Prospecting and networking to grow target list within territory by identifying and contacting new companies within your portfolio
• Bringing in new business for the Company through telephone calls, mail/e-mail and face-to-face meetings with potential clients. Following up leads from all sources
• Identifying and acting on opportunities for revenue growth: generating leads and cold calling as necessary
• Undertaking company research
• Conceptualising and implementing marketing activities for the department
• Working closely with the research team and sales team in other Euromonitor offices
• Providing research support; consulting and advice to clients in your territory

We are looking for a sales – orientated and driven person, ideally from within an on-line information marketplace with at least 2 years’ experience of selling in publishing, media, on-line information or consulting.

• Autonomous.
• Willingness to learn and determination to succeed
• A creative and proactive approach to selling
• Excellent communication, presentation and selling skills, with attention to detail
• Experience in dealing with Chinese companies and MNCs across multiple industries
• Fluency in oral and written English, and Cantonese
• able to demonstrate strong rapport building skills and the ability to deal with people at all levels

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Role Overview:

The Customer Support Executive is ideal for a recent graduate, school leaver or experienced administrative/support professional looking to join an International Research Company, where they will be primarily responsible for supporting our customers with their online queries regarding content and purchasing of reports and the facilitations of leads for sales teams.

The Customer Support Executive’s role is to contribute to the team’s work of driving brand awareness and online revenue, specifically focusing on assisting visitors to the site, answering questions on our products and services and increasing conversion rates. If you see yourself as a great communicator who is tenacious and customer focused then this could be the role for you.

Support is primarily delivered through direct communication with our clients in real time and by email.  Customer Support Executives are required to be become experts on the complete product portfolio, have excellent communication skills and a helpful nature, when answering a wide range of often complex questions from business leaders, prospective clients and visitors to the website.

The successful candidate will be part of an international team across three key time zone locations (APAC, EMEAI, Americas) that allows Euromonitor to offer our clients 24 support.

Key responsibilities:

• Real time online client and order support, answering client questions on Euromonitor International’s products, services and methodology.
• Assisting with client queries, making suggestions for purchases and solving any issues related to purchasing.
• Liaising with industry research teams with questions or feedback as necessary.
• Online order processing and facilitation of order completion.
• Monitoring incoming queries and providing support.
• Updating Salesforce in regards to all client engagement.
• Contributing to an internal knowledge base of frequently asked questions, both research and purchasing related.
• Identifying potential for opportunities and lead generation.

• Min 1-2 years of working experience, preferably in customer support roles
• Excellent communication skills
• Customer service experience
• Ability to identify customer requirements and identify suitable products to meet their needs
• Fluent written and spoken English, with additional languages an advantage
• Experience working with Microsoft O365 products
• Good organisational and time management skills
• Tenacity and keen attention to detail
• Ability to work under pressure and prioritise workloads
• Degree level education
• Experience of website administration an advantage

International: not only do we have a very multinational workforce in each office, dealing with our 16 offices worldwide daily. With 16 offices globally there are regular opportunities for international transfer.

A nurturing culture promoting flexibility and accountability: Providing a culture for ambitious team members to grow in their career having appropriate work-life balance is critical in our values. We offer flexible hours, hybrid work from home and office as well as 15 working days from anywhere in the world. We also focus on productivity by having rules such as free-meeting Fridays and shorter working hours in the summer on Fridays.

Committed to making a difference: We think that people are looking for something worthwhile in a company beyond the workplace. Our extensive Corporate Social Responsibility Programme gives each member of staff two volunteering days a year in addition to holidays. It sees us reaching out into the local community with our mentoring, group volunteering, and fundraising initiatives as well as supporting international charities through our website sales, matching staff sponsorship fundraising, and carbon offsetting all our flights, amongst many other activities.

Opportunities to grow: we offer extensive training and development opportunities at all levels. The vast majority of our managers and directors have been promoted from within and many have moved across departments as well as upwards. We pride ourselves on identifying and rewarding talent.

Equal Employment Opportunity Statement: Euromonitor International does not discriminate in employment on the basis of race, colour, religion, sex, national origin, political affiliation, sexual orientation, gender identity, marital status, disability and genetic information, age, membership in an employee organization, or other non-merit factor.