Total 2 job vacancies by HK009 Mercer (Hong Kong) Ltd

Company:

Description:

SUMMARY

Health and benefits consultants work with a wide range of companies to help them assess, develop and deploy strategies, programs and initiatives to improve the health and wellness of their employees. H&B consultants advise clients on best practices, financial management, compliance, communication and administration of health and benefit plans. With a few years of experience, an Assistant Account Manager is still growing as an individual contributor, but can tackle problems and get the job done, sometimes with guidance from senior team members.

POSITION SCOPE

We will count on you to:

• Assist the consulting team in gathering, organizing, entering and analyzing data using Excel spreadsheets to be used for various client projects. Strong focus on analysis of results and managing portions of projects; reviews the work of other analysts.
• Support analysis and review including underwriting and data analytics, while partnership with actuaries to support funding analysis.
• Contribute as a member of the consulting team in developing overall client strategy, interpret and present benchmark data to client and ensure plan and program changes are properly implemented embody client’s strategy.
• Assist with the preparation, completion of peer review process and delivery of clear and concise client-friendly communications.
• Work directly with the clients and manage the request for proposal (RFP) process with the health insurance carriers and internal peers.
• Gather utilization or rate data from the vendors and interpret the meaning of the data and summarize the responses from the RFP in Excel or PowerPoint format for presentation to the client.
• Develop cost projections and evaluation of vendor renewal workups. Results are used as part of client meetings.
• Peer review the information, analyze and interpret the results, edit and finalize the executive summary report and send this report to the client.
• Establish necessary carrier/ vendor relationships with appropriate contacts to serve clients in handling all administration (eligibility, claims, billing, plan implementation, contracts, plan changes and necessary amendments).
• Demonstrate project management and consulting skills such as managing the quality and timeliness of client deliverables. Help develop budget and billing reports, participate in calls and meetings as appropriate and assist with the preparation and delivery of clear and concise communications. Resolve most claim issues but can escalate more complex issues to senior consultants as needed.
• Gather design data from the client and current vendors needed for analyzing the impact of a client's consolidation and/ or marketing of its healthcare plans. This typically involves organizing plan design details and costs in Excel for further analysis by the team. Responsibilities also include checking data for reasonableness and follow-up with vendors regarding missing or inaccurate data.
• Learn the basics of products, services and tools. Gain an understanding of vendor/ carrier markets, basic underwriting and financial skills, products, services and technical tools and intranet resources and participate in training courses, online learning, or through learning from more experienced colleagues.

What you need to have:

• University degree or diploma in a related discipline or other relevant qualifications. 
• At least 3 years' experience in account and project management, ideally on employees’ benefits program.  Knowledge of group medical and life insurance products is preferred.
• Strong numeric and analytical background.  Commercially astute and strong business sense. 
• A track record in client and vendor management.
• Self-initiative and curiosity in health and benefits sector.  Self-motivated to seek out knowledge, test ideas and ways to contribute to the team.
• Ability to build relationships by communicating, influencing and negotiating effectively with team members.
• Project management skills, in planning ahead the different milestones to achieve and execute in a timely manner with strong commitment on quality.
• Computer literacy especially in Microsoft Office.
• Strong language capabilities in English and Cantonese.
• Open to fresh graduates.  Applicants with less experience will be considered for the Account Manager role within the team.

What makes you a stand-out?

• Strong domain expertise relevant to the health and benefits sector in Hong Kong.
• Wellness proposition design experience is an added advantage.
• A team player with a collaborative approach.
• Strong communication skills.

Company:

Description:

SUMMARY

We are currently seeking to add to our pension consulting team.  Based in Hong Kong, this role will oversee the delivery of client work and support business development activities.  You will take a proactive approach at supporting business development and client deliveries for both existing and prospective clients. As a Senior Pension Consultant, you will provide end-to-end advice to clients on the retirement programs they offer to their employees.  You will help clients define strategy, design retirement plans, manage plan finances, meet regulatory requirements and manage risk.  This person will be a recognized subject matter expert and a senior individual contributor who manages large-scale projects, coaches team members and solves complex problems.  The growth opportunity includes wider intellectual pursuits and profile-building through collaboration with stakeholders, both regionally and internationally within Mercer.

POSITION SCOPE

We will count on you to:

• Be the lead consultant responsible to deliver calculations/ comparative analytics/ survey findings/ pension related advice with close management of team effort with high quality and in a time efficient approach.
• Act as the subject-matter expert in focused retirement topics.  Understand appropriate Mercer methods and tools (or recognized equivalent) in coaching junior members in completing assignments. 
• Serve as a lead consultant on medium and large clients and/ or second on jumbo clients.  Work on cross-geography retirement teams and projects.
• Attend to day-to-day enquiries from clients or internal counterparts in a responsive manner.
• Contribute to research and intellectual property regarding pension systems in Hong Kong, Greater China and Asia, as part of forming Mercer’s views on pension trends.  You will be able to apply your findings to arrive at recommendations or observations to add value to our clients.
• Digest and keep up with local regulations that impact on the financial planning industry in relation to investment and retirement matters, including MPF and ORSO ordinances in Hong Kong.
• Participate as a significant team member with respect to sales by driving new business proposals and extending the range of services provided to retirement and other lines of business’ clients as appropriate.
• Interact with internal local and regional team members to contribute to collaborative culture and demonstrate proactive behaviour.

To be successful in this role, there are some basic expectations, but we wish to emphasize that Mercer takes an approach of trusting individuals to shape their role and careers, with an eye on boosting the capabilities of the team and having the freedom to extend boundaries for personal development.

What you need to have:

• 10-12 years of proven experience in the pension consulting / advisory industry, with client-facing responsibilities.
• Experience in analytical coverage and dealing with various pension products and pension structures. Self-starter with ability to seek out and learn more on pension procedures under different regulatory regimes.
• Sound project management skill, in planning ahead the different milestones to achieve and execute in a timely manner with strong commitment on quality.
• Strong analytical and technical skills. Comfortable with conducting comparative analysis, managing large amounts of data in an efficient manner.  Ability to articulate complex and technical information in layman and concise ways through written and verbal communication.
• Good command on MS Office applications (MS-Excel, MS-Word, Outlook). Strong IT skills and the ability to learn new systems quickly.
• Strong language capabilities in English. Cantonese and/ or Mandarin would be an added advantage.

What makes you a stand-out?

• Completed or close to completing professional exams in actuarial or similar disciplines.
• Experienced in team management.
• Past careers in either:  internal HR benefits/rewards functions, in-house pension teams or pension consultancies or third-party pension providers.