Total 46 maintenance manager job vacancies in Hong Kong

Job description A Career with Hang Seng Bank Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages. Retail Distribution Hang Seng's Retail Distribution focuses on personal wealth management and financial services. Our one-stop wealth management initiatives are designed for both our affluent and mass integrated account customers. With more than 290 branches and automated banking centres, including around 60 Prestige Banking Centres for our high-end personal customers, we serve over half of the adult population in Hong Kong while offering an extensive range of products to our valued customers. Primary location shows in a job posting does not refer to work location, the branch placement is subject to the final decision by RSS Management We are currently seeking a high-calibre professional to join our team as General Banking Manager, to undergo a structured training in order to develop a wide-spectrum of retail banking product knowledge and pave way for further career development as Relationship Manager. Our employees are the most valuable resources in the bank. We are committed to providing you with the optimal workplace experience. Here is a taste of what we have on offer: Attractive basic salary Healthcare insurance coverage including yourself and your family Retirement benefit scheme with employer's contribution Employee Share Purchase Plan Work-life balance: 18-24 days paid annual leave plus other categories of leave entitlements e.g. birthday, marriage, maternity and paternity, study, volunteer work Preferential interest rate for staff housing loan of up to 100% of property valuation or purchase price Recognizable corporate training and development program Progressive career advancement opportunities Principal responsibilities Provide quality customer service to our retail customers in branch network Proactively identify customer needs and offer appropriate banking services and solutions Participate in promotional campaigns to acquire new business and strengthen customer loyalty Maintain awareness of operational risks and adhere to relevant policies and guidelines Requirements University degree / Associate degree holders; or HKCEE / HKDSE holders with at least one year of working experience, preferably in financial institution Relevant professional qualification in insurance and investment is an advantage Strong service and sales orientation, self-motivated with good communication skills Proficiency in both English and Chinese, with proficiency in Putonghua an advantage High level of customer centricity mindset with dedication to deliver exceptional quality services for customers Ability to manage complex interactions effectively Shown strong situation awareness, s trong desire to learn and able to work in Agile environment Work location will be subject to change and to be decided by Line Management upon joining If you would like to explore other opportunities at Hang Seng Hong Kong, please visit www.hangseng.com/careers/ for details. The health and safety of our employees and candidates is very important to us. Due to the current situation related to the Novel Coronavirus (2019-nCoV), we're leveraging our digital capabilities to ensure we can continue to recruit top talent at the HSBC Group. As your application progresses, you may be asked to use one of our digital tools to help you through your recruitment journey. If so, one of our Resourcing colleagues will explain how our video-interviewing technology will be used throughout the recruitment process and will be on hand to answer any questions you might have.

Job description A Career with Hang Seng Bank Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages. Hang Seng Investment Management Limited Established in 1993, Hang Seng Investment Management Limited ("Hang Seng Investment") is a wholly owned subsidiary of Hang Seng Bank Limited, and is Hong Kong No. 1 exchange-traded fund ("ETF") manager in terms of assets under management. As a Hong Kong based asset management company specializing in managing funds related to mainland China and Hong Kong markets, Hang Seng Investment is committed to providing investors with comprehensive investment management services through investment managers with extensive experience in managing funds (including a series of ETFs and retail funds) and investment portfolios for institutional and private clients. As a leading home-grown asset manager in Hong Kong, Hang Seng Investment has 30 years of asset management experience. We are currently seeking a high caliber professional to join our department as ETF Business and Partnership Manager. Principal Responsibilities Oversee and be responsible for the ETF business performance and serve as a subject matter expert to strengthen the ETF franchise and leadership Establish partnership with various stakeholders in the ETF industry, including index providers, regulatory bodies, fund consultants and industry associations to facilitate a sustainable business growth Connect with Hong Kong, Mainland and international Asset Managers to seize regional and global opportunities for the ETF business growth Implement business plan and drive the ETF business for supporting a sustainable growth of ETF business including AUM, revenue and market share Conduct research on the global ETF trends and make ETF business proposals to senior management for steering the long term business strategy Requirements University degree in Business/Finance or related disciplines, preferably with relevant professional qualifications Minimum of 5 years' relevant experience in the asset management with hand-on experience in ETF Strong self-motivation, with the ability to work with a diverse group of stakeholders to deliver the expected outcome in expected schedule Excellent analytical, project management and interpersonal skills Great sense of ownership and servicing mindset to ensure efficient and effective delivery of outputs Strong planning, presentation and analytical skills, be sensitive to numbers Proficiency in English, Cantonese and Putonghua Visit Hang Seng Career Page and sign up with our Talent Community to receive the latest information about our career opportunities in Hang Seng Hong Kong. # LI-HASE

Job description A Career with Hang Seng Bank Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages. Assistant Portfolio Manager Commercial Banking - Business Banking Hang Seng's Commercial Banking (CMB) business provides customized one-stop financial solutions to our corporate customers, from prime small and medium-sized businesses to publicly listed companies. For customers conducting business locally or around the world, we offer a comprehensive range of services including corporate lending, trade and receivables finance, structured loan, cash management, investment, treasury services, insurance and e-Banking services. As a reliable financial partner, we attend to the specific business needs of our customers and provide efficient tailor-made banking solutions through our relationship managers and dedicated specialists. We are currently seeking a high caliber professional to join our department as Assistant Portfolio Manager. Principal responsibilities Build and manage a portfolio of SME customers promote general banking services, cash management, loans and other banking products Achieve various business targets Develop and maintain cordial customer relationship and provide quality customer services Conduct regular and effective account reviews and enhance existing relationship via cross-selling Manage CDD risk, monitor suspicious behavior and take appropriate action in compliance with established policy and guideline, to protect the Bank's interest Requirements University degree in Business Administration or a related discipline Minimum 2 years of sales experience, with good knowledge of SME business Pass in the Insurance Intermediaries Qualifying Examinations and fulfillment of the competency requirements to carry out regulated activities as defined under the Securities and Futures Ordinance Strong self-motivation with outgoing personality and ability to work independently Ability to communicate effectively and create connection with others High level of customer centricity mindset with dedication to deliver exceptional quality services for customers Proficiency in both English and Chinese, fluency in Putonghua is an advantage Visit Hang Seng Career Page and sign up with our Talent Community to receive the latest information about our career opportunities in Hang Seng Hong Kong. #LI-HASE

Job description A Career with Hang Seng Bank Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages. Strategic Planning and Corporate Development Strategic Planning and Corporate Development functions as the central strategy development group of the Bank and addresses topics at the top of senior management's agendas. This role will provide the opportunity to work on different bank level strategic initiatives across all the Businesses and Functions of the Bank, covering the following Chief of Staff ("COS"): Support key activities of executive office including but not limited to governance papers and presentation materials for external and internal meetings, relationship management with key internal, external and industry bodies and monitoring of business results; lead and mobilise CEO sponsored stakeholder events; advocate and moderate cross-business collaborations Corporate strategy: Formulate the Bank's medium term strategies, support execution, coordination, tracking and evaluation according to the Bank's strategic planning framework; lead articulation and mobilisation to achieve strategic priorities; lead strategic business studies that are cross-Businesses, Functions and/or geographies in nature, derive actionable insights and make appropriate recommendations to the Bank's senior management Corporate development: Lead corporate development projects including acquisitions, disposal, joint venture and strategic alliance; lead governance and management of the Bank's corporate investments and alliances and exploit synergies in accordance to the Bank's strategic priorities; raise market perception of the Bank through thought-leadership and advocacy on key strategic topics We are currently seeking a high caliber professional to join our department as Senior Strategist and Corporate Development Manager. Principal responsibilities Provide COS support to enable CEO and/or other C-suite members effective and efficient execution of management agenda, internal and external communications, and other issue resolution Develop strategy papers and reports to articulate strategic plan, strategic analysis and business performance to support decision making, ensure bank-wide alignment and solicit approval Mobilise and collaborate with businesses and functions to devise strategic initiatives, manage implementation, monitor performance and support issue resolution Be trusted advisors to working partners and conduct credible challenge on all strategy, corporate development and COS issues, through daily working relationship and participation in various committees Build and develop relationship with the Bank's internal stakeholders including subsidiaries, associate companies and corporate investments; monitor performance and support directors and senior management on corporate governance Lead fact-based analysis to develop relevant hypothesis for discussions and recommend strategic options for consideration by senior management in relation to bank strategy, corporate development and business performance improvement Lead relationship with external parties including industry associations and mobilise collaboration and participation by the Bank's relevant departments Coach and mentor junior team members; Co-lead various department administrative and internal control responsibilities as per Group and Bank's requirements Requirements University degree in any disciplines with good knowledge in Accounting, Finance, Economics, Business Administration or a related discipline; professional qualifications such as CPA, CB, CFA, CIIA, CIMA, FLMI and PMI an asset Over ten years of financial services (e.g. personal banking, wholesale banking, private banking, insurance, asset management) and/ or strategy consulting experience; hands-on experience in CEO or COS Office an asset Excellent written communication (documents and presentations), oral presentation and interpersonal skills; able to articulate conceptual ideas and strategic directives to a wide range of audience Generalist problem-solving skills with strong conceptual, highly structured and analytical and quantitative capabilities to deal with high level of ambiguities Project management skill with a track record in leading and mobilising cross-functional teams and managing multiple priorities Good knowledge of commercial banking products, organisation and operations; knowledge of and exposure to Mainland China and GBA business, transaction banking, wealth management (incl asset management and insurance), innovation (incl FinTech and digital), strategic partnership, subsidiary management, or management information reporting highly preferred Committed, self-motivated and action-oriented personality with strong ownership and resourcefulness to drive results and performance; Ability to build a trusted-advisor relationship with working partners and senior executives Well-versed in MS Office including Excel and PowerPoint; experience in modelling an asset Candidate with less experience will be considered as Strategist and Corporate Development Manager. Visit Hang Seng Career Page and sign up with our Talent Community to receive the latest information about our career opportunities in Hang Seng Hong Kong # LI-HASE

Job description A Career with Hang Seng Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages. Hang Seng's Retail Distribution focuses on personal wealth management and financial services. Our one-stop wealth management initiatives are designed for both our affluent and mass integrated account customers. With more than 290 branches and automated banking centres, including around 60 Prestige Banking Centres for our high-end personal customers, we serve over half of the adult population in Hong Kong while offering an extensive range of products to our valued customers. Could you find your future in your present? Through our new Accelerating Wealth Programme (AWP), we are supporting you to become our Relationship Managers of the future. The AWP prioritises transferable skills over experience and qualifications and enables you to kick-start an exciting career in our fast growth Wealth business, irrespective of your professional background. Building on your transferable skills, the AWP will support you to develop the wealth and client skills required to succeed as a Customer Relationship Manager. With the full support of the bank, you will gain the qualifications and develop the technical skills required for the role. On completion of the programme, you'll be a qualified Relationship Manager, where you'll playing a key role in helping our clients to grow, manage and preserve their wealth. You can find out more about the programme and the eligibility requirements at https://www.hangseng.com/en-hk/about/careers/our-business/ Come on this exciting journey with us and accelerate your future. Principal responsibilities This is a client-facing role where professionalism, client focus and a broad understanding of the fundamentals of financial planning are critical to your success. Working with branch colleagues and direct teams, you'll manage an active portfolio of clients. You'll regularly review your clients' portfolios of financial products to ensure they are suitable to meet their needs and, by means of your proactive approach and ability to add value and secure their loyalty. You'll review your existing clients' financial needs and optimize new business opportunities and acquire new clients by understanding their financial needs and establishing yourself as a trusted advisor. Looking for opportunities to conduct wealth reviews and delivering wealth solutions as an adviser are amongst the key activities required to achieve your goals. You'll consistently deliver high standards of personalized service for your clients to build and maintain good relationships. You'll refer your client needs to another team as appropriate if the client request is outside your service offering. You'll ensure achievement of the business performance measures and plan. In delivering the business objectives you'll maintain the levels of operational integrity required by the bank and observe relevant policies/guidelines and compliance requirement. You'll create and maintain an environment and relationships where you and the wider team to maximise performance in achieving the business objectives. Requirements Requirements You'll need to demonstrate the following transferable skills required for the role: Connectivity : Maximising the impact of building new and effective working relationships across Hong Kong and GBA Communicating with Impact : Applying the core principles that underpin all forms of communication. Growth Mindset : Growth mindset is the personal belief that skills and abilities can be developed through dedication and hard work. A growth mindset is viewing setbacks and failures as building blocks, feedback and insight for future success. Growth mindset is the belief of "not yet." Through practice, overcoming challenges, and a focus on learning, goals can be obtained with a growth mindset. Data Literacy : Ability to interpret, understand and communicate data as information. Critical Thinking: Identifying how to break down complex problem or issue into smaller components, using right questioning techniques to identify root causes and arrive at solutions. Design Thinking : Ways of thinking outside the box, for e.g. introducing new and innovative ideas to solve a problem or bring in efficiency. High level of customer centricity mindset and ability to manage complex interactions effectively Eligibility University level education is an advantage OR HKCEE / HKDSE (with at least passes in Chinese and Mathematics OR English and Mathematics at Grade E / Level 2 / "Attained" or above) plus relevant work experience Visit Hang Seng Career Page and sign up with our Talent Community to receive the latest information about our career opportunities in Hang Seng Hong Kong. LI-AP1 #LI-HASE

Job description A Career with Hang Seng Bank Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages. WPB Chief of Staff We are currently seeking a high caliber professional to join our department as Manager, Fraud Management (Event Resolution). Principal responsibilities To manage and coordinate fraud incident events to minimize fraud losses and risk exposure of WPB. To ensure root cause analysis, damage control, preventive/mitigation measure management, risk assessment, timely & proper escalation and governance are conducted for fraud incident events. Post incident event management - reporting in governance forum, actions tracker and monitoring. To conduct regular complaint case review to keep track on NPS, customer pain points resolution, and to improve customer experience. Requirements University graduate or above, major in risk management will be an advantage. At least 2-5 years' working experience in risk controls, incident management or governance / risk related field. Experience in leadership and root cause analysis skills will be an advantage. Experience in analysing and presenting management information in a precise and innovative way. With depth knowledge of fraud risk management, incident management, criminal investigation experience, good analytical skill and fraud control operational procedures Proficiency in both English and Chinese Great sense of ownership and servicing mindset to ensure efficient and effective customer service processes Visit Hang Seng Career Page and sign up with our Talent Community to receive the latest information about our career opportunities in Hang Seng Hong Kong. The health and safety of our employees and candidates is very important to us. Due to the current situation related to the Novel Coronavirus (2019-nCoV), we're leveraging our digital capabilities to ensure we can continue to recruit top talent at the HSBC Group. As your application progresses, you may be asked to use one of our digital tools to help you through your recruitment journey. If so, one of our Resourcing colleagues will explain how our video-interviewing technology will be used throughout the recruitment process and will be on hand to answer any questions you might have.

Job description A Career with Hang Seng Bank Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages. We are currently seeking a high calibre professional to join our department as Senior Analytics Manager, Customer Data Analytics & CRM . Principal responsibilities: Lead a team of data & analytics professionals to drive the development and commercialization of data-driven analytics solutions across full customer life cycle and multiple distribution channels for profitability growth, deepening and retaining customer relationship. Manage end-to-end data & analytics initiatives from ideation, design & development, deployment & commercialization in an agile working model. Drive commercialization of analytics solutions by defining and tracking value-add in tangible & quantifiable measure. Ensure timely and quality analytics deliverables to satisfy business needs effectively under the dynamic business environment. Collaborate & influence a wide range of partners / stakeholders from technology, business owners as well as senior management. Drive team development, cultivate innovative environment and uplift analytics capability through effective application of modern big data, machine learning methodology and visualization tooling. Adhere to HSBC policy, procedures and control requirements applicable to day-to-day working, exceptional and project activities. Requirements Requirements: University degree in Statistics, Mathematics, Computer Science, Information System or other related discipline Minimum 10 years' banking experience in data analytics for customer life cycle management across multiple distribution channels Solid experience in translating analytical outputs into business strategies and activities with effectiveness measurement and learning Excellent leadership, strong organizational, problem-solving skills underpinned by a customer centricity mindset Effective communication, stakeholders management, interpersonal & presentation skills Ability to drive change through well-developed influencing and negotiation skills Self-motivated professional, passionate to drive analytics vision, innovation and transformation for impactful business results Proven experience in people management Experience in Python/R, SQL/BigQuery, Tableau/QlikSense on environments such as AWS, Google Cloud Platform (GCP) a plus Visit Hang Seng Career Page and sign up with our Talent Community to receive the latest information about our career opportunities in Hang Seng Hong Kong.

Job description A Career with Hang Seng Bank Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-caliber talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages. Marketing Hang Seng's Marketing function is responsible for formulating marketing strategies and implementing marketing initiatives to reinforce the brand of Hang Seng Bank, drive acquisition and usage of the Bank's product and services, strengthen customer loyalty to build long term relationships, and provide internal business units with marketing support to deliver a comprehensive suite of products and services offered by the Bank. We are currently seeking a high caliber marketing professional to join us as Manager, Wealth Management Marketing. Principal responsibilities Assist and formulate development and delivery of marketing strategies and activities for the Bank's wealth management products, facilitating to capture business opportunities, achieve business and marketing objectives set for branding building, acquisition, retention, usage and ROI. To develop and implement marketing planning which aims measurable results, including media efficiency and effectiveness. Drive effective and measurable multi-channel marketing campaigns to drive product take-up and portfolio growth for the Bank's wealth management products Ensure marketing materials developed comply with the brand guidelines and relevant regulatory requirements and adopt a consistent and robust approach to manage resources and risks Support product maintenance, including proper documentation control and procedures. Collaborate with relevant parties and manage suppliers to ensure quality deliverables in a cost-effective manner and smooth launch of marketing programmes Monitor program progress/ effectiveness and conduct post-program evaluation for on-going optimization and future improvement. Requirements University degree in Marketing, Business Administration or a related discipline Solid experience in Marketing, with exposure in wealth management business and knowledge of banking / event management, insurance or investment products preferred All rounded marketing skills with good understanding of latest developments in the marketing and media scene, together with proven experience in running end to end marketing programs Solid experience in web management including mobile (responsive design and ability to drive engagement/ sales leads from online to offline channels Solid experience in optimizing use of digital platforms to bring out the potentials of omni-channels to customers. Excellent communication, analytical, problem solving, negotiation and project management skills Strong self-motivation and customer orientation, with the ability to work independently and under pressure. Resourceful, with excellent communication and leadership skills Proficiency in both English and Chinese Great sense of ownership and servicing mindset to ensure efficient and effective customer service processes. Visit Hang Seng Career Page and sign up with our Talent Community to receive the latest information about our career opportunities in Hang Seng Hong Kong. #LI-HASE

Job description A Career with Hang Seng Bank Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-caliber talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages. Marketing Hang Seng's Marketing function is responsible for formulating marketing strategies and implementing marketing initiatives to reinforce the brand of Hang Seng Bank, drive acquisition and usage of the Bank's product and services, strengthen customer loyalty to build long term relationships, and provide internal business units with marketing support to deliver a comprehensive suite of products and services offered by the Bank. We are currently seeking a high caliber marketing professional to join us as Performance Marketing Manager. Principal responsibilities Drive acquisition and usage of the Bank's digital banking and digitally enabled products and services Formulate digital acquisition strategies for different products and services and continuously optimize campaign and channel performance around KPIs like CTR, CPA & ROAS Reporting and dashboard development and maintenance Contribute to the enhancement of ad performance tracking capabilities and architecture Manage interactions with internal and external parties regularly for on-time, in-budget campaign creation & implementation Provide support to uplift the digital marketing capability of the wider marketing team, e.g. provide regular industry updates, best practice sharing, enhancing media tracking capabilities, reviewing brand safety measure for digital media, etc. Adhere to the Bank's guidelines in campaign execution Requirements University degree in Marketing, Business Information System, Communications or a related discipline Minimum of 6 years' relevant experience, with exposure to financial services industry being a plus Strong understanding of different performance marketing channels, tools & ad-tech including but not limited to PPC, programmatic, social, SEM, affiliate marketing, DCO etc. Knowledge of customer segmentation tool and reporting dashboard like Tealium audience stream & Looker Solid understanding and experience in data attribution and handling Creative, constantly look out for new opportunities to achieve business goals Detail-oriented, capable of working independently and under pressure Good communication, interpersonal, analytical and project management skills Proficiency in both English and Chinese Great sense of ownership and servicing mindset to ensure efficient and effective outcomes Visit Hang Seng Career Page and sign up with our Talent Community to receive the latest information about our career opportunities in Hang Seng Hong Kong. #LI-HASE

Job description A Career with Hang Seng Bank Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages. Insurance Hang Seng Bank was one of Hong Kong's bancassurance pioneers with insurance business footprint started since 1965. Over the years, Hang Seng Bank has been committed to serve its customers by providing full spectrum of insurance products including Life Insurance manufacturing, distribution of General Insurance and Medical products, and MPF business. Insurance is a fast-growing business and is one of the key drivers of Hang Seng Bank. As a well-established insurance entity, we take care of every need of our customers with an optimized service excellence through the Bank's retail and commercial network, with a dedicated team of professionals in place. We are currently seeking a high caliber professional to join our department as Manager, Insurance Academy and Development. Principal responsibilities Manage all aspects of designing and organizing the insurance training curriculum for the Insurance Department Deploy a wide variety of training methods, organize and deliver training sessions, launch events, product positioning seminars, and other up-skilling initiatives Draw an overall or individualized training and development plan that address needs and expectations Coordinate training logistics across all channels recruited and authorized to distribute products and services of Hang Seng Insurance Work with Training Department to review the life insurance training agenda and delivery of agreed life insurance learning content to all internal and external frontline sales channels Provide advice on the content of customer or internal stakeholder learning and development events Requirements University degree holder in related discipline or other relevant qualifications Minimum of 3 years' relevant experience in insurance field Passed all relevant papers I,II,III of Insurance Intermediaries Qualifying Examination Strong writing and record keeping ability for reports and training manuals, good computer and database skills Ability to plan, multi-task and manage time effectively Good communication, interpersonal and analytical skills Strong self-motivation and drive to succeed, with ability to work under pressure Proficiency in written and spoken English and Chinese Great sense of ownership and servicing mind-set to ensure efficient a nd effective customer service delivery Visit Hang Seng Career Page and sign up with our Talent Community to receive the latest information about our career opportunities in Hang Seng Hong Kong.

Job description A Career with Hang Seng Bank Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages. Insurance Hang Seng Bank was one of Hong Kong's bancassurance pioneers with insurance business footprint started since 1965. Over the years, Hang Seng Bank has been committed to serve its customers by providing full spectrum of insurance products including Life Insurance manufacturing, distribution of General Insurance and Medical products, and MPF business. Insurance is a fast-growing business and is one of the key drivers of Hang Seng Bank. As a well-established insurance entity, we take care of every need of our customers with an optimized service excellence through the Bank's retail and commercial network, with a dedicated team of professionals in place. We are currently seeking a high caliber professional to join our department as CMB Insurance Business Development Manager. Principal Responsibilities Formulate and implement sales strategic plans to achieve insurance business targets on commercial client segment by collaboration with frontline teams across distribution channels Collaborate with Customer Relationship Managers/ Insurance Managers to identify customers' financial needs and business opportunities Provide professional onsite support for sales teams on pre-case preparation, post-case evaluation, underwriting and operation to enhance closing ratio Conduct training and coaching for commercial insurance managers to enhance their knowledge and skills in promoting insurance products Assist to implement the Group's/ Bank's compliance policy to ensure adequate compliance resources are properly in place with training provided Requirements University degree in Business, Finance or related discipline Minimum 5 years' insurance sales/ business development experience, preferably with exposure in commercial insurance business Experience in Commercial Banking, Private Banking, PRC exposure, law or trust background preferred Passes in the Insurance Intermediaries Qualifying Examinations Mature and dynamic individual with excellent interpersonal, communication and presentational skills Customer centric mindset and ability to manage complex interactions effectively Proficiency in Cantonese, Putonghua and English is required Good market sense with strong understanding on the insurance industry Sound knowledge in life insurance proposition concept and product knowledge Great sense of ownership and servicing mindset to ensure efficient and effective customer service processes Visit Hang Seng Career Page and sign up with our Talent Community to receive the latest information about our career opportunities in Hang Seng Hong Kong.

Job description A Career with Hang Seng Bank Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-caliber talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages. Marketing - Customer Propositions and Management Hang Seng's Marketing function is responsible for formulating marketing strategies and implementing marketing initiatives to reinforce the brand of Hang Seng Bank, drive acquisition and usage of the Bank's product and services, strengthen customer loyalty to build long term relationships, and provide internal business units with marketing support to deliver a comprehensive suite of products and services offered by the Bank. We are currently seeking a high caliber marketing professional to join us as Assistant Customer Propositions Manager. Principal responsibilities Assist to develop proposition-related projects or initiatives to enhance segment awareness and expand market share for Private Banking, Prestige Private, Prestige, Preferred and other strategic segments Assist to review customer journeys in collaboration with internal teams to drive effective engagement and stickiness Conduct regular competitor analysis and maintain abreast market information for on-going refinement of designated segment propositions Collaborate with different business units to implement proposition initiatives, to ensure the proposition is properly delivered to customers with most optimal approach Perform other responsibilities / duties as assigned by respective manager Requirements University degree in Business Administration, Marketing OR other relevant qualifications Minimum of 3 years' experience in marketing, with exposure in Customer Segments and knowledge of banking / event management or investment products preferred Experience in above and below-the-line marketing programmes development, with knowledge of marketing communications, customer acquisition, retention and/or event management a definite advantage Customer-oriented with strong business acumen and analytical skills Positive, flexible and self-motivated individual with good project management and interpersonal skills Proficiency in both English and Chinese Great sense of ownership and servicing mindset to ensure efficient and effective customer service processes Visit Hang Seng Career Page and sign up with our Talent Community to receive the latest information about our career opportunities in Hang Seng Hong Kong. #LI-HASE

Job description A Career with Hang Seng Bank Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages. Insurance Hang Seng Bank was one of Hong Kong's bancassurance pioneers with insurance business footprint started since 1965. Over the years, Hang Seng Bank has been committed to serve its customers by providing full spectrum of insurance products including Life Insurance manufacturing, distribution of General Insurance and Medical products, and MPF business. Insurance is a fast-growing business and is one of the key drivers of Hang Seng Bank. As a well-established insurance entity, we take care of every need of our customers with an optimized service excellence through the Bank's retail and commercial network, with a dedicated team of professionals in place. We are currently seeking a high caliber professional to join our department as Assistant Manager, Process and Proposition. The jobholder will assist the manager to oversee and manage all aspects of New Business processing of all products and policies under the personal life business. Your principal accountabilities will include: Oversee New Business functions of the outsoruced parties to ensure quality delivery with target service pledge Review, revise and implement appropriate internal business controls and procedures in New Business to ensure legal and regulatory compliance Manage back-mail policy pack resend and incoming document for the department Manage policy or operations related projects and ensure successful implementation Support New Business / Life Operation and support Leader to formulate the operational strategies, initiations and departmental planning Provide sales support to distribution channel (e.g download & prepare sales tracking and pending case reports if any) Provide routine administrative duties and support general administration of the Insurance Operations Department, business reporting and any ad hoc tasks Ensure quality work output and accuracy Requirements University graduate in related disciplines or relevant qualifications, or candidate with relevant working experiences 1 to 2 years of solid experience in backend insurance operations on New Business Strong knowledge in PC applications of software such as MS Office and Excel. Proficiency in both spoken and written English and Chinese Good communication skills, with a thorough understanding of insurance products, especially New Business Visit Hang Seng Career Page and sign up with our Talent Community to receive the latest information about our career opportunities in Hang Seng Hong Kong.

Job description A Career with Hang Seng Bank Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages. Global Banking & Markets - Global Markets Operations Hang Seng's Global Markets Operations is a team of experienced banking operations professionals who strive for delivering time-to-market, efficient and world-class processing services to customers, corporations, financial institutions and internal units. We are responsible for driving every part of the trade lifecycle post execution. We manage settlement activity, risk and control, while ensuring the delivery of regulatory compliance and seamless operational client services. We are currently seeking a high caliber professional to join our Cross Product & Client Data Services Team as Global Ma rkets Operations Manager. Principal responsibilities Manage the processing of static data set up, reconciliation production, confirmation matching, fail trades and nostro break investigation and reporting Assist the Department manager to provide operations support to the global markets business and coordinate with relevant parties to ensure all service pledged are met Drive and support projects / systems implementation, workflow design, process re-engineering and streamline initiatives Oversee daily operations to ensure compliance with internal and related regulatory requirements Design and implement operational procedures complied with internal guidelines and relevant regulatory requirement Lead, motivate and train staff to meet business goals Work closely with various stakeholders including business users, IT departments, legal and compliance to ensure effective operation s. Requirements Minimum of 8 years' banking experience or relevant experience and with two years at managerial level University degree in a related discipline OR other relevant qualifications Strong people management skill Good interpersonal and communication skill and can work with all levels in the bank Attentive to details and self-motivated with the ability to work independently and under pressure Great sense of ownership and passionate about driving change to ensure efficient and effective customer service Proficiency in both English and Chinese, fluency in Putonghua an advantage Visit Hang Seng Career Page and sign up with our Talent Community to receive the latest information about our career opportunities in Hang Seng Hong Kong. #LI-HASE

Job description A Career with Hang Seng Bank Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages. Commercial Banking - Wholesale Client Services Hang Seng's Commercial Banking business provides customized one-stop financial solutions to our corporate customers, from prime small and medium-sized businesses to publicly listed companies. For customers conducting business locally or around the world, we offer a comprehensive range of services including corporate lending, trade and receivables finance, structured loan, cash management, investment, treasury services, insurance and e-Banking services. As a reliable financial partner, we attend to the specific business needs of our customers and provide efficient tailor-made banking solutions through our relationship managers and dedicated specialists. We are currently seeking a high caliber professional to join our department as Assistant Client Services Manager. Principal responsibilities Engage new and existing Commercial Banking (CMB) customers in the completion of account opening requests Identify CDD requirement gap by analyzing customer information to ensure collection of sufficient information and supporting documents required for the completion of the account opening Make recommendations on all client on-boarding decisions according to the sufficiency in fulfilling CDD requirements and raise exception / variance approval requests with sufficient justifications Participate in account opening related process reviews and make recommendation with an aim to improve customer experience and service turnaround time Requirements University degree in Business Administration or related disciplines Minimum of 2 years of work experience in providing high standard of customer service preferred Knowledge in commercial banking and Know Your Customer (KYC) regulatory requirements on corporate customers Experience in handling CDD review for corporate customers preferred Good communication and interpersonal skills Proficiency in both spoken and written English and Chinese High level of customer centricity mindset with dedication to deliver exceptional quality services for customers (Candidate with less experience will be considered as Client Services Officer) Visit Hang Seng Career Page and sign up with our Talent Community to receive the latest information about our career opportunities in Hang Seng Hong Kong. #LI-HASE

Job description A Career with Hang Seng Bank Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages. Wealth & Personal Banking (WPB) Chief of Staff Office We are currently seeking a high caliber professional to join our team as Senior Business Strategy Manager. Principal responsibilities Formulate WPB's medium term strategies across all WPB teams according to the Bank's strategic planning framework Research, provide recommendations and produce management reports, presentations, paper and periodic updates for HASE WPB, EXCO and the Board Work in close collaboration with the HASE China business to identify and develop strategy to capture GBA & cross-boundary opportunities Interact with regulators, industry bodies and other external partners on strategy and partnership development Manage and coordinate cross-WPB activities and facilitate cross-business collaborations Support key activities of Chief of Staff office including scorecards and commentary Requirements University graduate with a minimum of 8 years of retail banking experience Sound business acumen with long-term vision in driving the formulation of WPB strategies Excellent written communication, oral presentation and interpersonal skills; able to articulate conceptual ideas and strategic directives to a wide range of audience Good interpersonal, influencing & problem solving skills and the ability to drive a diverse group including internal and external partners Project management skill with a track record in leading and mobilising cross-functional teams and managing multiple priorities Committed, self-motivated and action-oriented personality with strong ownership to drive business performance Proficiency in written and spoken English, Cantonese and Mandarin Great sense of ownership and servicing mind-set to ensure efficient and effective customer service delivery Visit Hang Seng Career Page and sign up with our Talent Community to receive the latest information about our career opportunities in Hang Seng Hong Kong. # LI-HASE

Job description A Career with Hang Seng Bank Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages. Customer Value Management We are currently seeking a high calibre professional to join our department as Manager, Customer Relations . Principal responsibilities Handle customer complaints related to retail banking products from all channels Directly deal with cases referred from regulators responsively and timely Conduct detailed and thorough investigation into complaints with internal and external parties independently and strictly in accordance with guidelines Propose resolutions to complaints and ensure they are in line with the overall business strategic goals Prepare investigation report, and provide verbal / written reply for customer complaints in a timely manner Analyze customer feedback and root causes of complaints, identify areas for improvement and recommendations for enhancing service quality Detect and raise if there is any compliance issue in customer complaints Requirements University degree in a related discipline or relevant experience Minimum of five years' work experience including three years or more in complaint handling or has a good understanding of service excellence Previous experience in regulatory and/or financial institution is preferred Strong self-motivation with good communication, negotiation and interpersonal skills Strong driver role and ownership to deliver result within tight timeline Proficiency in both English and Chinese Great sense of ownership and servicing mindset to ensure efficient and effective customer service processes Visit Hang Seng Career Page and sign up with our Talent Community to receive the latest information about our career opportunities in Hang Seng Hong Kong. The health and safety of our employees and candidates is very important to us. Due to the current situation related to the Novel Coronavirus (2019-nCoV), we're leveraging our digital capabilities to ensure we can continue to recruit top talent at the HSBC Group. As your application progresses, you may be asked to use one of our digital tools to help you through your recruitment journey. If so, one of our Resourcing colleagues will explain how our video-interviewing technology will be used throughout the recruitment process and will be on hand to answer any questions you might have.

Job description A Career with Hang Seng Bank Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages. Company Secretarial Assistant Manager Corporate Governance and Secretariate function comprises qualified lawyer, chartered company secretaries and executives of high caliber. We work as a team, with a mission to provide comprehensive and professional company secretarial services and advice to the Board and Board Committees as well as Senior Management of Hang Seng Group, with reference to best-in-class corporate governance practices, to facilitate the Bank in achieving long-term and sustainable success. As a member of our Function, you will have the opportunity to leverage your professional company secretarial knowledge and gain valuable exposure and insights into the Bank's strategic, business and operational aspects. With the Bank being part of the HSBC Group, you will also benefit from the sharing of experience and best practices of the HSBC Group which has set a high standard of corporate governance by adoption of international best practices. We are currently seeking a high caliber professional to join our department as Company Secretarial Assistant Manager. Principal responsibilities • Assist in the organization of and provide company secretariat support of the Bank , including contribute to agenda planning, collating accurate and precise meeting papers, take and draft minutes, and organise the logistical arrangement. • Support board support function and maintain relationships with internal and external stakeholders. • Assist in organising and collate accurate and corporate records for Hand Seng companies, subsidiaries and branches of the Bank. • Manage itinerary of meetings and events for Company Secretary, Directors and Senior Management. • Support and administer the corporate governance policy, including maintenance of policy templates and guidance documentation and serving as the primary contact for advice on policies. • Support ad hoc assignments for the Corporate Governance & Secretariat function. • Keep abreast of the changes in regulations/laws/Listing Rules insofar as the same relate to company secretarial and corporate governance and devise action plans for compliance Requirements • University degree in Business Management, Company Secretaries or the relevant subjects. • Associate member of The Hong Kong Chartered Governance Institute. • 5 years of post-qualification experience in corporate governance and company secretarial. • Previous working experience from a bank is an advantage but not mandatory. • Strong inter-personal communication and analytical skills with fluency in both English and Chinese. • High level of ownership and servicing mindset with dedication to delivering exceptional service quality and strong capability to think out of the box. • Good knowledge of computer applications, including MS Excel and Word. • Great sense of ownership and servicing mindset to ensure efficient and effective customer service processes Visit Hang Seng Career Page and sign up with our Talent Community to receive the latest information about our career opportunities in Hang Seng Hong Kong.

Job description A Career with Hang Seng Bank Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages. Digital Banking If you aspire to unleash your potential in the digital world and fast track your career in this exciting industry, Hang Seng Digital Banking offers opportunities, support and rewards that will take you further. We are currently seeking high caliber professionals to join our team as Digital Platform Manager - Mobile and Browser Lead. Principle Responsibilities Responsible for enhancing the capabilities of digital platform, developing customer-focused digital experience, formulating various recommendations, and coordinating digital platform & maintenance Shape and execute digital platform initiatives and roadmap; include but not limited to uplift customer engagement and loyalty, enhance digital messaging capability, improve digital onboarding journey, define and encourage best practices for the digital platform Accountable for continuously improving core experience on the mobile and desk-top e-banking using insights from Net Promoter Score (NPS), usability testing and direct customer feedback Work closely with various teams (such as business stakeholders, UXUI design, IT, transformation, and risk stewards) to ensure a coherent overall experience for customers including easy access and navigation to the digital journeys Work closely with commercialization team to ensure new features are being commercialized to drive up mobile active and engagement numbers Keep abreast of market and regulatory changes and timely executing enhancement and other risk-based diligence Review the business performance after the launch of the project Requirements University degree, relevant qualifications in Finance, Technology, e-Commerce etc. is preferred At least 5 years of product management / project management / business analyst relevant experience, preferably with exposure to banking or financial sector Extensive experience with a business background and have a deep understanding of customers, digital opportunities, the company's value proposition for its products, and the technology context and strategy required to differentiate those products in the marketplace Effective communication skills for navigating through business/ product requirements, differences of opinion on approach Strong business acumen and analytical ability, demonstrates flexibly when addressing shifting or competing priorities Strong sense of ownership and servicing mind-set, proven ability to build strong relationship across stakeholder groups Ability to work under pressure and manage deadlines or unexpected changes in expectations or requirements Tech savvy and with experience in Agile working model is preferable Good command in both written and spoken Chinese and English, knowledge of the Mandarin is a plus Candidates with less experience will be considered for Assistant Digital Platform Manager Proficiency in both English and Chinese Strong communication skills, both written and verbal, to explain complex or technical issues Visit Hang Seng Career Page and sign up with our Talent Community to receive the latest information about our career opportunities in Hang Seng Hong Kong.

Job description A Career with Hang Seng Bank Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages. Investments and Wealth Solutions - Wealth Commercialization and Proposition Department Hang Seng's Investments and Wealth Solutions offers a full spectrum of investment products and services to our Wealth and Personal Banking customers, from high-net-worth to mass segments across channels. We distribute investment funds managed by top tier fund managers covering different types of funds, across regions and asset classes. A wide range of structured products with underlying linked to equities, FX rates, interest rates, investment funds, etc. are offered for investors to pursue different investment objectives. We also offer fixed income instruments and certificates of deposit to customers who look for regular coupon payment. Besides, we have securities services covering exchange traded equities in local and overseas markets offered through a wide variety of trading channels. Margin trading services covering FX and securities, and investment financing service provides extra liquidity and purchasing power to cater for investment needs from sophisticated investors. We are seeking a high caliber to join us as Sales Development Manager Principal responsibilities: Plan, develop and implement sales, product, marketing and distribution strategies for the Bank's investment products distribution business. Lead the structured products' sales development projects and liaise with various internal / external parties to ensure the smooth delivery of products / services. Work closely with distribution channels and provide adequate support and ensure an efficient sales platform is maintained. Provide sales and training related support services. Assist in the formulation of sales strategies for the structured products business. Co-ordinate, develop and motivate staff to work towards strategic goal and business target of the department. Ensure the structured products sales model, sales procedures and sales support infrastructure can comply with the requirements of the Group and relevant regulatory authorities. Requirements University degree in Business Management, Banking, Finance or a related discipline or other relevant qualifications. 5 years' experience in investment management, structured products sales development related business preferred. Candidates with less experience will be considered for a junior role. Proficient in project management, handling of new/existing structured products distributions. Strong sales orientation, with self-motivation and ability to work under pressure. Great sense of ownership and servicing mindset to ensure efficient and effective customer service processes. Good communication and interpersonal skills. Good in both written English and Chinese, proficiency in Excel application an advantage. Visit Hang Seng Career Page and sign up with our Talent Community to receive the latest information about our career opportunities in Hang Seng Hong Kong. #LI-HASE 0000JPL3

Job description A Career with Hang Seng Bank Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages. We are currently seeking a high caliber professional to join our department as Manager, Affluent Propositions. Principal responsibilities Assist to design and strengthen value propositions for HNW, affluent, Emerging Affluent and other strategic segments and build corresponding capabilities to support the proposition pillars through customer insights Collaborate with key Business Units, Distributions and Functions to ensure the proposition is properly delivered to customers with most optimal approach Develop Acquisition / Portfolio activities to drive customer growth and product penetration Take the lead to design and develop digital onboarding journey from account opening to activation Design and implement customer journey across multichannel touch points for enhanced customer engagement in alignment with segment strategy for a diverse customer base Develop customer events, loyalty programs and partnership privileges and product offerings based on analytics insights, customer characteristics and needs to deepen customer relationship Stay on top of compliance requirements in particular sales and marketing-related, competition law and fair value principles to take timely actions to mitigate relevant risk posing to the bank, where applicable Stay abreast of regulatory requirements to ensure all customer communications and initiatives are compliance to FIM and related policies Develop an expert knowledge of customer base, market trends, and competitor activities for the support of strategic direction Requirements University degree in Business Administration, Marketing or other relevant qualifications Minimum of 5 years' retail banking experience Solid experience in banking product acquisition, e.g. banking account, wealth management products, credit card, etc. Customer-oriented with strong business acumen and analytical skills Strong self-motivation and positive attitude with good project management and interpersonal skills Ability to bring divergent ideas to create new and valuable solutions Shown strong situation awareness, strong desire to learn and able to work in Agile environment Resilience to stress, able to unlock full potential and prepare for the future of work Proficiency in both English and Chinese Great sense of ownership and servicing mind-set to ensure efficient and effective customer service delivery Visit Hang Seng Career Page and sign up with our Talent Community to receive the latest information about our career opportunities in Hang Seng Hong Kong.