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Hex Trust

VP, Human Resources

Full-time

Hong Kong, Sheung Wan

Human Resources

1 month ago

About Hex TrustHex Trust, established in 2018, offers fully regulated institutional digital asset Custody, Staking, and Markets services to builders, ..

About Hex Trust

Hex Trust, established in 2018, offers fully regulated institutional digital asset Custody, Staking, and Markets services to builders, investors, and service providers. Drawing on the expertise of veteran banking technologists and award-winning financial services leaders, Hex Trust continues to innovate with its proprietary bank-grade platform, providing secure, and integrated solutions. Hex Trust has grown its global presence, with offices in Hong Kong, Singapore, Dubai, Italy, and Vietnam.

Position Summary

Reporting to the Head of Human Resources, you will be a trusted HR partner for our leaders, managers, and employees, offering valuable consultation and driving the execution of key HR initiatives across the organization. You will provide support across various HR topics, Talent Acquisition, Talent Management, L&D, Culture, whilst ensuring alignment with business objectives and enhancing overall employee engagement. Additionally, you will play a pivotal role in promoting Hex Trust’s multicultural and vibrant community, positioning the organization as an exceptional place to work.

Responsibilities

Business Partnership

Collaborate closely with the HR team and department leaders to identify HR needs and create tailored solutions.
Support the implementation of learning and development (L&D) initiatives to enhance employee skills and promote career growth.
Assist in designing and executing talent management strategies aimed at improving employee engagement and retention.

Talent Acquisition

Manage the end-to-end recruitment process, including job postings, candidate screening, and negotiations.
Build and maintain a strong candidate pipeline to meet current and future hiring needs.
Partner with hiring managers to understand their requirements and provide market insights to facilitate informed hiring decisions.

Talent Management

Support performance management processes, including goal setting and conducting performance reviews.
Develop succession planning and career development strategies.
Foster a culture of continuous feedback and enhance employee engagement.

4 to 6 years of experience in HR, focusing on talent acquisition, talent management and business partnering.
As a growing business, proven experience in end-to-end global hiring for both front and back office roles, including tech and non-tech positions in Finance or Technology is a must.
Hands-on experience with talent management frameworks, including succession planning, performance reviews, and engagement surveys.
Excellent communication and interpersonal skills.
Ability to work collaboratively in a team-oriented and multicultural environment.
Actively contribute to the department’s efforts to elevate both Employer Branding and Employee Value Proposition.
Good understanding of learning and development principles is a plus.
Technically proficient and confident in using various HR systems; skilled in analyzing people data and translating it into actionable insights that drive informed business decisions.
Excellent verbal and written communication skills in English.

Candidates who do not tick all the boxes are still encouraged to apply, those with less experience will still be considered for the position but with an adjustment to the level of seniority.

Quick Apply

Hex Trust

EOI - Product Manager

Full-time

Hong Kong, Hong Kong Island

Manufacturing / Production

9 months ago

Hex Trust is a fully-licensed and insured digital asset custodian. Led by veteran banking technologists and award-winning financial services experts, ..

Hex Trust is a fully-licensed and insured digital asset custodian. Led by veteran banking technologists and award-winning financial services experts, Hex Trust has built Hex Safe, a proprietary bank-grade platform that delivers solutions for digital asset protocols, foundations, financial institutions, and the Web3 ecosystem. Hex Trust has offices in Singapore, Hong Kong, Dubai, Italy, and Vietnam.

Position Summary

Deliver feature-rich, technology-driven, robust and quality software applications and systems. Work closely with the business and tech teams to drive communication, understanding and consent of requirements and acceptance criteria in all aspects of the digital platform and software systems.

Duties & Responsibilities

Perform market research and analysis on competitor/comparable products.
Identifying and designing new products, focusing on the business value provided to clients
Deeply understand client needs via close interactions, whenever possible and with business and client facing teams in HexTrust. Ask probing questions to clients to understand the problem they are trying to solve and their need, even if not explicitly and clearly expressed
Bring new ideas and solutions to the table, become a thought partner to the business teams
Calibrate the trade-off between fulfilling a specific client need vs. making a product that can properly address similar needs of multiple clients. Product vs. tailor made trade-off
Continuously assess current product portfolio on its value proposition to clients and identify areas of improvement early
Define features, write product specifications, facilitate user studies, iterate on feedback, help write test plans with QA, manage the backlog, and ultimately ship products/features in a timely manner.
Create and maintain the team’s roadmap, milestones, and dependencies with strategic priorities in mind.
Prioritize initiatives and projects appropriately and weigh tradeoffs that must be made
Perform the product owner role in agile teams
Define features, write product specifications, facilitate user studies, iterate on feedback, help write test plans with QA, manage the backlog, and ultimately ship products/features in a timely manner.
Manage specific features within a product line; nurture and lead Junior team members.

Ideally candidates should have relevant Product manager experience in range from 3-5 years of experience.
Some experience in trading products is strongly preferred
Some experience with blockchain is strongly preferred
Experience in interacting with B2B clients to understand their needs
Experience in techniques such as focus groups, conjoint analysis would be beneficial. May not necessarily be used in Hex Trust, but will be a valuable background while interacting with clients and business teams, to drive productive conversations
Experience as product owner in agile teams is a valuable plus
A data informed work style, viewed through a compassionate lens of the user
A passion for building delightful customer facing products and experiences
Experience shipping and iterating on successful Software or Financial products at scale
Demonstrated leadership, taking initiative and producing results
The ability to collaborate well with designers, engineers, QA, Marketing, compliance, growth
Bachelor's degree or equivalent experience
Bring humility to your work and how you work with others

Candidates who do not tick all the boxes are still encouraged to apply, those with less experience will still be considered for the position but with an adjustment to the level of seniority.

Quick Apply

Hex Trust

EOI - Relationship Manager (Entry Level)

Full-time

Hong Kong, Hong Kong Island

Others

11 months ago

Hex Trust is a fully-licensed and insured digital asset custodian. Led by veteran banking technologists and award-winning financial services experts, ..

Position Summary

Hex Trust is seeking a motivated and sales-oriented Relationship Manager to join our team. In this role, you will be responsible for managing a portfolio of institutional clients. Your primary focus will be driving growth and enhancing client experiences. Acting as the main point of contact between clients and internal product teams (custody, trading, staking, and financing), you will coordinate with these teams to deliver tailored solutions that drive growth and deepen engagement with Hex Trust.

Responsibilities:

Develop strategic plans to cultivate strong, profitable relationships with assigned clients. Identify key players and their objectives to facilitate cross-selling and up-selling opportunities.
Build enduring relationships with clients, becoming their primary point of contact and ensuring their experience with Hex Trust is consistently exceptional.
Coordinate with internal teams (Sales, Operations, Product, Compliance, etc.) to ensure timely and seamless client onboarding.
Respond to inbound client requests and issues via email, chat, and phone, always aiming to exceed expectations.
Provide on-call support for customer issues outside of business hours, demonstrating commitment to client satisfaction.
Advocate for clients internally, using your credibility to promote client feedback and product initiatives.
Enhance processes and increase team efficiency and scalability through proactive improvement projects, including automating, simplifying, and improving daily workflows.

Business Administration, Finance, or a related field degree is preferred
Relevant client-facing internship/work experience, ideally within the crypto or financial services industries.
Confident verbal communication and polished written communication.
Ability to thrive and adapt quickly in a fast-paced, evolving, ambiguous environment with changing business strategies and new products.
Comfort with flexible hours, including weekends, for comprehensive support coverage.
High emotional intelligence and the ability to understand not only what the client is saying, but also their underlying needs.
Additional languages a plus, particularly Mandarin.
Proficiency in Google Suite, and CRM software (such as HubSpot).

*We understand you may not check all the boxes, but would still like to hear from you on how you think you can contribute.