Total 2 it analyst job vacancies in hong kong lee garden 3 causeway bay

Kody, a leading Fintech company focused on revolutionising online payment solutions and financial services for brick-and-mortar businesses, is seeking a skilled Customer Operations and IT Networks Engineer to join our innovative team.

As the Customer Operations and IT Networks Engineer, you will be responsible for maintaining and optimising our IT infrastructure and ensuring seamless operations across customer networks. You will collaborate closely with both our operations team and clients to troubleshoot any issues, enhance system performance, and ensure the reliable delivery of our services. A strong technical background, especially in computer networking, combined with excellent customer service skills is essential for this role.

Responsibilities

• Monitor and maintain IT infrastructure, ensuring all systems are functioning smoothly.
• Provide technical support and troubleshooting for internal and client network issues.
• Collaborate with the Customer Operations team to solve technical problems encountered by clients.
• Work with Customer Operations to deploy, maintain and troubleshoot Kody equipment in customer's sites.
• Implement network configurations, maintenance routines, and system upgrades to optimise performance.
• Conduct regular network assessment and security audits to anticipate potential issues.
• Document processes, system configurations, and any issues encountered during operations.
• Assist in training clients on system functionalities and performance optimisation.

• Proven experience as a Network Engineer or in a related technical role.
• Strong understanding of network infrastructure and protocols (TCP/IP, DHCP, DNS, Wifi radios, etc.).
• Experience with network security practices and monitoring tools.
• Proficiency in configuring and maintaining servers and network systems.
• Excellent problem-solving skills and ability to troubleshoot complex issues.
• Strong verbal and written communication skills to effectively liaise with clients and team members.
• A degree in Computer Science, Information Technology, or a related field is preferred.
• Fluent speaking in: Cantonese, Mandarin and English

• We're a fast growing, exciting company within a rapidly developing industry. You'll be surrounded by super ambitious individuals who think really big.

• Annual learning and development allowance on training related to your role
• Hybrid work, only a few days a week in the office
• Possibility to travel to UK to meet with our UK/EU tech team members

We are looking for a Technical Business Analyst who will be the vital link between our technology development teams and our business and product objectives by supporting and ensuring the successful completion of analytical, building, testing and deployment tasks of our software product’s features.

The location of this job is in Hong Kong. The role will be hybrid, but we will expect you top come to our office a few times a week.

Responsibilities

• Define configuration specifications and business analysis requirements
• Perform quality assurance
• Define reporting and alerting requirements
• Own and develop relationship with partners, working with them to optimise and enhance our integration
• Help design, document and maintain system processes
• Own the acceptance criteria and definition of done of the development tasks
• Report on common sources of technical issues or questions and make recommendations to product team
• Communicate key insights and findings to product team
• Constantly be on the lookout for ways to improve monitoring, discover issues and deliver better value to the customer

• Previous experience in Business / Systems Analysis or Quality Assurance
• A degree in IT / Computer Science or equivalent experience
• Proven experience in defining technical requirements and testing
• Great understanding of APIs and having used API discovery tools (like Postman)
• Experience in analysing data to draw business-relevant conclusions and in data visualisation techniques and tools
• Basic knowledge in generating process documentation
• Strong written and verbal communication skills including technical writing skills

• We're a fast growing, exciting company within a rapidly developing industry. You'll be surrounded by super ambitious individuals who think really big.
• Annual learning and development allowance on training related to your role
• Hybrid work, only a few days a week in the office
• Possibility to travel to UK to meet with our UK/EU tech team members