Total 2 scientific operations manager job vacancies in Quarry Bay, Eastern

Kody, a fast-growing Fintech specialising in bringing online payments and better financial services to brick-and-mortar businesses, is seeking a highly motivated Account Manager Lead to join the team. Having completed Series A funding, Kody is poised for rapid growth and needs an experienced leader to manage and guide the Account Management team in line with its ambitious goals.

We are seeking a results-oriented, strategic, and experienced Account Manager to join our new Hong Kong team. This role focuses on client-facing responsibilities and will focus on fostering strong lasting relationships with our Enterprise clients.
As a key member of the Customer Success function, the Account Manager  will also play a pivotal role in shaping processes and strategies to support Kody’s growth. This position may involve global travel a few times a year.

Responsibilities:

• Act as the escalation point for complex client issues, collaborating with internal teams to deliver timely and effective solutions.
• Build and nurture client relationships by understanding their needs, aligning Kody’s products and services with their goals, and identifying opportunities for upselling and cross-selling.
• Gather and analyse client feedback, providing actionable insights to Product and Technology teams to enhance offerings and drive improvements.
• Support client onboarding processes by addressing technical and operational challenges, conducting training sessions, and ensuring clients maximise the value of Kody’s products.
• Streamline workflows and internal processes to enhance team efficiency while ensuring data security, compliance, and accurate record-keeping.
• Provide market insights and competitive intelligence to leadership, contributing to strategic planning and product development initiatives.

• English, Cantonese and Mandarin speaking, listening and reading skills are essential for this role
• At least 5 years of professional experience in a fintech, SaaS, or payment services company.
• Demonstrated problem-solving abilities, with a proactive and detail-oriented approach.
• Experience in a fast-paced environment, with the ability to manage multiple priorities.
• Proficiency in Google Workspace, Microsoft Office, and CRM software (HubSpot preferred).
• Willingness to travel globally as required.
• Flexible across time zones to support a global team.

• Lead a dynamic and innovative team in a rapidly growing company.
• Access to HKD$10,000 per year for Learning and Development.
• HKD$2,000 ‘Get Comfy’ allowance for items to enhance your work area.
• Competitive salary and benefits package.
• Opportunities for career growth in leadership and strategy.
• Collaborative, inclusive environment where your contributions are recognised and valued.
• Offsites to the EU, UK, or elsewhere in the world!

Kody, a leading Fintech company focused on revolutionising online payment solutions and financial services for brick-and-mortar businesses, is seeking a skilled Customer Operations and IT Networks Engineer to join our innovative team.

As the Customer Operations and IT Networks Engineer, you will be responsible for maintaining and optimising our IT infrastructure and ensuring seamless operations across customer networks. You will collaborate closely with both our operations team and clients to troubleshoot any issues, enhance system performance, and ensure the reliable delivery of our services. A strong technical background, especially in computer networking, combined with excellent customer service skills is essential for this role.

Responsibilities

• Monitor and maintain IT infrastructure, ensuring all systems are functioning smoothly.
• Provide technical support and troubleshooting for internal and client network issues.
• Collaborate with the Customer Operations team to solve technical problems encountered by clients.
• Work with Customer Operations to deploy, maintain and troubleshoot Kody equipment in customer's sites.
• Implement network configurations, maintenance routines, and system upgrades to optimise performance.
• Conduct regular network assessment and security audits to anticipate potential issues.
• Document processes, system configurations, and any issues encountered during operations.
• Assist in training clients on system functionalities and performance optimisation.

• Proven experience as a Network Engineer or in a related technical role.
• Strong understanding of network infrastructure and protocols (TCP/IP, DHCP, DNS, Wifi radios, etc.).
• Experience with network security practices and monitoring tools.
• Proficiency in configuring and maintaining servers and network systems.
• Excellent problem-solving skills and ability to troubleshoot complex issues.
• Strong verbal and written communication skills to effectively liaise with clients and team members.
• A degree in Computer Science, Information Technology, or a related field is preferred.
• Fluent speaking in: Cantonese, Mandarin and English

• We're a fast growing, exciting company within a rapidly developing industry. You'll be surrounded by super ambitious individuals who think really big.

• Annual learning and development allowance on training related to your role
• Hybrid work, only a few days a week in the office
• Possibility to travel to UK to meet with our UK/EU tech team members