Total 3 job vacancies by Kody

As a Technical Product Manager at Kody, you’ll be responsible for shaping, executing, and refining our product vision in detail across various product streams in the payments, finance, and loyalty ecosystem. Reporting directly to the CIO, you will work closely with engineering, customer success, and commercial teams to ensure that every facet of the product delivers maximum value to our customers.

This role demands a proactive, details-orientated technically-minded product leader who thrives in the minutiae and is eager to dig into each detail. You’ll champion the product from ideation to release, wearing both a technical and commercial hat, making strategic decisions to push Kody’s product suite forward.

The ideal candidate will thrive working in a chaotic and complex environment and will not rely on internal documentation, most of which is out of date before it's finished being written.

This is not a traditional Product Manager role where you spend time paper-pushing or writing endless specifications. Kody management assesses all product work-streams daily. This is a role for folk who thrive making multiple decisions per day independently and making meaningful progress on a daily basis. If you're the kind of person who assesses progress on a weekly basis, this is the wrong role for you.

Success will be measured on your ability to own every detail of a product, including why we're doing it, why it's prioritised as it is and its specification, and keeping all stakeholders engaged with your plan. This is a senior role with real responsibility.

There’s a lot of work to be done! We want you to select the activities that will have the maximum impact on the commercial outcomes and focus on them.

About the team

You'll be teaming up closely with our CIO, Head of Product Design and CTO, who are all busy shaping our product work streams. Get ready to jump into an exciting agile setup, where you'll play a vital role in everything Kody, from payments and banking to loyalty, onboarding and retention.

Responsibilities

• Product Ownership: Lead a comprehensive product stream, taking ownership of every product detail within that stream. From conception through execution, you’ll handle multiple products within a stream, ensuring each aligns with our business goals and meets customer needs.
• Technical Expertise: Partner closely with engineering; having coded or worked directly with code before, you’ll act as a bridge between technical and non-technical teams, providing clarity on requirements and ensuring feasible and valuable product outcomes.
• Customer Collaboration: Engage actively with customers (SMEs and enterprise) to understand their needs and pain points, translating these insights into impactful product improvements and ensuring a user-focused experience. This means regularly visiting, speaking with, and developing relationships with customers.
• Communication & Commercial Insight: Collaborate with stakeholders across Kody to align product decisions with commercial goals, ensuring a seamless connection between product design, development, and sales.
• Launch Management: Spearhead product rollouts with a hands-on approach, including detailed coordination of launch activities, documentation, training materials, and post-launch analysis.
• Data-Driven Improvements: Use analytics to guide decisions, track performance, and continuously improve our product offerings, focusing on enterprise-grade results and responsiveness.

• 5+ years of relevant experience, spanning BOTH engineering and product management.
• Experience working in engineering. You should have worked as an engineer before, have an engineering background, or experience tinkering with code.
• A drive to be on top of every tiniest detail, whilst simultaneously knowing which can wait for the next release.
• Experience in B2B/B2B2C environments.
• Experience in payments, FinTech or loyalty.
• Strong experience working with SME and/or Enterprise customers, managing relationships, etc.
• Strong written and spoken communication skills in English and Cantonese
• Adaptability in a fast-paced, rapid-change, collaborative environment.
• Ability to work autonomously and seek help when needed.
• A passion for products and a hunger for learning and growth.

Nice to have:

• Knowledge of payments or financial products.
• Skills in data analytics.
• Interest in emerging technologies.
• Multilingual (we are launching products across Asia and Europe).

• Employee Share Ownership Plan (ESOP).
• Hybrid working: our office in Causeway Bay is a hybrid setup. Engineers are remote-first (although they come in for regular working sessions and when UK staff or company leadership are in town). Product and Customer Operations team are Hybrid or office-based.
• Annual learning and development allowance.
• Home office “get-comfy-budget”.
• Competitive annual leave.
• Enhanced parental leave.

Kody, a leading Fintech company focused on revolutionising online payment solutions and financial services for brick-and-mortar businesses, is seeking a skilled Customer Operations and IT Networks Engineer to join our innovative team.

As the Customer Operations and IT Networks Engineer, you will be responsible for maintaining and optimising our IT infrastructure and ensuring seamless operations across customer networks. You will collaborate closely with both our operations team and clients to troubleshoot any issues, enhance system performance, and ensure the reliable delivery of our services. A strong technical background, especially in computer networking, combined with excellent customer service skills is essential for this role.

Responsibilities

• Monitor and maintain IT infrastructure, ensuring all systems are functioning smoothly.
• Provide technical support and troubleshooting for internal and client network issues.
• Collaborate with the Customer Operations team to solve technical problems encountered by clients.
• Work with Customer Operations to deploy, maintain and troubleshoot Kody equipment in customer's sites.
• Implement network configurations, maintenance routines, and system upgrades to optimise performance.
• Conduct regular network assessment and security audits to anticipate potential issues.
• Document processes, system configurations, and any issues encountered during operations.
• Assist in training clients on system functionalities and performance optimisation.

• Proven experience as a Network Engineer or in a related technical role.
• Strong understanding of network infrastructure and protocols (TCP/IP, DHCP, DNS, Wifi radios, etc.).
• Experience with network security practices and monitoring tools.
• Proficiency in configuring and maintaining servers and network systems.
• Excellent problem-solving skills and ability to troubleshoot complex issues.
• Strong verbal and written communication skills to effectively liaise with clients and team members.
• A degree in Computer Science, Information Technology, or a related field is preferred.
• Fluent speaking in: Cantonese, Mandarin and English

• We're a fast growing, exciting company within a rapidly developing industry. You'll be surrounded by super ambitious individuals who think really big.

• Annual learning and development allowance on training related to your role
• Hybrid work, only a few days a week in the office
• Possibility to travel to UK to meet with our UK/EU tech team members

Kody, an exciting UK based fintech start-up, is on the lookout for a Product Designer to join our growing team in Hong Kong.

We're passionate about transforming payment solutions for brick-and-mortar establishments, particularly in the hospitality industry, through our innovative mobile point-of-sale platform and payments aggregator. With fresh funding from top-tier tech investors and leading hospitality brands, we're ready to embark on an exciting growth journey.

As a Product Designer at Kody, you'll be the voice for our merchants, their teams, customers, and our internal users, all while prioritising human-centered design. From conceptualisation to implementation, you’ll develop user-friendly solutions that smooth out any bumps and enhance the overall experience, guided by data and research.

The location of this job is in Hong Kong. The role will be hybrid, but we will expect you top come to our office a few times a week to work with our local tech team.

About the team

You'll be teaming up closely with our Head of Product Design in the UK, who's busy shaping our design team to enhance all our product work streams. Get ready to jump into an exciting product squad setup, where you'll play a vital role in everything Kody, from payments and banking to loyalty and onboarding.

Our tech team, made up of around 25 talented individuals, works remotely, primarily from the UK. You'll dive into daily standups with your squad, fostering discussions about your design choices to keep you engaged. Plus, you'll have the chance to collaborate with our quality assurance team to bring your creative vision to life.

About the role

• Conduct the necessary research and analysis to become an expert in the relevant domain and customer segment.
• Take full ownership of the product specification, information architecture, user flows and user experience of the project you’re working on.
• Validate and iterate your design and usability hypotheses by building rapid UX prototypes and testing to ensure the project prioritises and delivers against their needs.
• Deliver the corresponding UI visual designs, transitions and animations to a ‘best-in-class’ standard.
• Liaise with the engineering teams to support the development process, review builds and ensure the final product meets your design expectations.
• Contribute to the continuous improvement of design practice, process and tooling including the design system.
• Build a relationship with our sales and customer success teams to ensure their product marketing needs are met relating to new releases that you’ve worked on.

You must have

• 2+ years of experience in product or commercial UX/UI design.
• Proficiency in Figma for creating high-fidelity designs and prototypes.
• A human-centered design approach and a knack for research.
• Strong communication skills to explain your design choices.
• Adaptability in a fast-paced, collaborative environment.
• Ability to work autonomously and seek help when needed.
• Passion for design and a hunger for learning and growth.
• Strong written and verbal communication skills in English.

Bonus Points If You Have

• Experience in B2B/B2B2C environments.
• Cross-platform design skills (iOS, Android, Web).
• Experience designing in Webflow.
• Knowledge of payments or financial products.
• Familiarity with design systems.
• Experience conducting and synthesising user tests.
• Skills in data analytics and accessibility practices.
• Interest in emerging technologies.
• Multilingual (we are launching products across Asia and Europe).

Kody package

• Employee Share Ownership Plan (ESOP).
• Employer contributions to your pension.
• Hybrid, flexible working.
• Annual learning and development allowance.
• Home office “comfy-budget”.
• 25 days of holiday plus additional leave for special occasions.
• Enhanced parental leave.
• Possibility to travel to UK to meet with our UK/EU tech team members.

Your application

We'd love to see your portfolio, so please include at least 2 case studies that highlight your contributions to the projects and the outcomes achieved. Along with that, a short cover letter explaining your interest in joining Kody and why you believe you’d be a great fit for this role.

If you move forward in the process, you’ll have a friendly 30-minute introductory call with Tom, our Head of Product Design, who you'll be collaborating with directly. Next, you'll tackle a brief design task and present your work to us. Lastly, we’ll have a conversation with some key stakeholders you'll be working alongside.

If for any reason you’re not selected at this stage, we will do our best to provide feedback upon request, although we may not be able to guarantee it due to the number of applications we receive.

Good luck! We can’t wait to meet you!