Total 3 job vacancies by Pure Hong Kong

Responsibilities Responsible for the overall management and operation of the customer service unit, including the development and implementation of customer service procedures and standard, strategic cost management, operational efficiency and operational risks, supervision and training of customer service staff, monitoring and evaluation of customer service performance Oversee and manage customer feedback and complaints to ensure speedy service recovery, investigation conducted in a fair, timely and customer-oriented manner. Drive digitization to reduce call demand and increase customer self-serve via digital platforms. Drive process improvements to achieve operational efficiency and minimize operational risks. Requirements Cantonese/Mandarin is MANDATORY for this role > 10 years of experience in a management role from customer / call centre in banking environment Strong change management and digital transformation mindset Independent, proactive, self-motivated and strong risk control mindset Strong leadership, communication, presentation and interpersonal skills If you are interested in finding out more about this career opportunity, please email your resume to Wanny Soh, [email protected]

Responsibilities:   Develop and implement customer due diligence policies, procedures, and controls in line with regulatory requirements and industry best practices. Oversee and manage the customer onboarding and ongoing monitoring process to ensure compliance with AML and KYC regulations. Lead a team of customer due diligence professionals, providing guidance, coaching, and performance feedback. Collaborate with cross-functional teams, including Compliance, Legal, Risk, and Operations, to ensure a seamless customer due diligence process. Stay updated on industry trends, regulatory changes, and emerging risks related to customer due diligence, and incorporate them into the bank's procedures and frameworks. Conduct periodic reviews and assessments of the customer due diligence program to identify areas for improvement and implement necessary enhancements. Develop and deliver training programs to educate bank employees on customer due diligence requirements and promote a strong compliance culture. Act as a subject matter expert on customer due diligence matters, providing guidance and support to internal stakeholders. Foster strong relationships with regulatory bodies and participate in audits and examinations as required. Monitor and analyze key performance indicators related to customer due diligence to ensure operational effectiveness and efficiency.   Qualifications:   Bachelor's degree in Finance, Business Administration, or a related field. A relevant professional certification (e.g., CAMS) is preferred. Proven experience (7 years) in a similar role within the banking industry, with a focus on customer due diligence and AML/KYC compliance. In-depth knowledge of AML and KYC regulations, guidelines, and industry best practices. Strong leadership and managerial skills, with the ability to effectively lead and develop a team. Excellent analytical and problem-solving abilities, with a keen attention to detail. Exceptional communication and interpersonal skills, with the ability to collaborate and build relationships with stakeholders at all levels.  Fluent in English and Chinese is a must. Ability to work in a fast-paced and dynamic environment, managing multiple priorities and meeting deadlines. Proficient in using customer due diligence systems and software.

Responsibilities Regularly review operational processes to ensure that: (1) adequate controls are in place to minimize errors; (2) maximum efficiency is achieved by streamlining the processes and by automation if possible; (3) the processes continue to meet business, clients and counterparty needs and expectation as well as relevant regulatory requirements and internal policies; Set up a strategic operational plan which would be based on the Company’s short and longer term business direction and needs as well as global best practices. Ensure that all key operational processes are included in clearly set out operational policies and procedures;  Participate in system development projects in particular during user requirement collection, UAT, system migration and deployment Lead, drive or/and manage special projects as requested by management from time to time Requirements > 15 years of experience in Operations in asset management, brokerage or investment banking operations industry Strong knowledge of SFC regulatory requirement, operations processes and general practice, including client onboarding, credit administration, etc   If you are interested in finding out more about this career opportunity, please email your resume to Wanny Soh, [email protected]