Company:
Sopra Steria is a listed European tech leader specializes in Consulting, Digital Service, and Software. We have 60,000 employees worldwide located in different regions (Europe, North America and Asia), whereby Singapore is the HQ for APAC. EvaGroup Asia Pacific is part of Sopra Steria I2S APAC, in charge of Infrastructure, Cloud and Cybersecurity services.
Description:
For this position, we are looking for a Desktop Support Engineer to assist one of our client - a leading European bank to provides support for basic incident resolution and requests reported to the regional service desk.
Responsibilities:
- Provide daily technical support and handle requests from end users based in Hong Kong office.
- Resolve cases received from tickets, emails and walk-ins.
- Create and update cases via ticketing system.
- Handling of desktops, laptops and mobile phones.
- Maintain system documentation, hardware & software inventory.
- Provide other IT-related support as required.
- Participate in projects.
- Perform other ad-hoc duties.
- Knowledge on desktop, networking, and general PC applications, like Microsoft 365.
- Able to work in shift hours: (Monday to Friday, 8:30am to 5:30pm / 9:00am to 6:00pm / 9:30am to 6:30pm).
- Minimum 3+ years with hands-on experience in IT helpdesk or desktop support position.
- Self-motivated, strong problem solving and analytical skills.
- Able to work with minimal supervisions.
- Knows how to use or have a knowledge on Active Directory, ADSI, Computer/Configuration Management, DFS Management, DHCP, DNS, Event Viewer, ODBC Data Sources, Print Management, Registry Editor, Remote Desktop, System Configuration, Task Scheduler, Control Panel, SCCM, Command Prompt, PowerShell, etc.…
- Has basic knowledge and troubleshooting related to Networking: TCP/IP, VPN, Switches, Cable Patching
- Has knowledge in writing scripts (in any programming languages) or macros will be an advantage, but not required.
- Knows how to support and troubleshoot Windows 10/11 requests/problems.
- Knows how to use or have a knowledge about Microsoft products such as, OneDrive, Outlook, Excel, Word, PowerPoint, OneNote, Teams, Skype for Business, Visio, Access, Microsoft Endpoint Manager – Microsoft Azure, Microsoft Intune
- Knows how to support and troubleshoot any Microsoft Office request/issues.
- Experience in handling/managing Hardware Support and Maintenance such as:
a. Laptop, desktop, docking stations and other computer peripherals):
o Maintenance: hardware configuration, software/application installation, BIOS & Device Driver upgrades
o Knows how to support and troubleshoot any hardware requests/incidents
b. Mobile phone (iOS and Android)
o Maintenance: mobile configuration, work (business) software/application installation and upgrades
o Knows how to support and troubleshoot any mobile requests/issues
