Total 5 maintenance manager job vacancies in Hong Kong

Role Responsibilities Strategy * Drive profitable growth by acquiring, developing and servicing long-term relationships with HNW clients Business * Accountable for the performance of individual's own client book. Deliver NNM, AUM and revenue growth targets and key operating metrics (such as tail accounts management, client acquisition, client satisfaction, portfolio mix). Generate healthy pipeline of target market prospects and convert them into clients. Grow client portfolio size by deepening existing customer relationships. Implement an asset allocation in line with the client needs, and model portfolios as benchmarks. Deliver, monitor and review solutions to clients based on client investment profile. Conduct periodic reviews of client accounts in accordance with established procedures. Deliver profitable growth by controlling costs and mitigating operational losses. Deliver positive client performance in line with client investment profiles. Processes * Support the continuous improvement of processes to increase operational efficiency and effectiveness. Support the effective management of operational risks across the Business and in compliance with applicable internal policies, and external laws and regulations at a global level. Support the delivery of Business strategy in a safe and well-controlled manner and on an end-to-end basis. Ensure sales management, suitability and onboarding processes are applied appropriately. People & Talent * Collaborate with support functions, business partners and product specialists to deliver One Bank, support cross selling efforts and referral program (where applicable), and provide effective client solutions. Risk Management * Do what is right in order to avoid reputational risks and operational losses. Understand the risk and control environment within area of responsibility and drive rectification as required. Handle customer issues, complaints and product enquiries on timely basis in accordance with established procedures. Ensure that Risk Management matters that are brought to attention are subject to direct remedial action and/or ensure adequate reporting to the relevant Risk Committees and/or line management. Governance * Awareness and understanding of the regulatory framework in which the Group operates and the regulatory requirements and expectations relevant to the role. Ensure adherence with the highest standards of ethics and compliance with relevant polices, processes and regulations forms part of the culture. Participation in Local Client Committee and other relevant committees where applicable. Engage with all audit report findings and ensure feedback is acted upon. Regulatory & Business Conduct * Display exemplary conduct and live by the Group's Values and Code of Conduct . Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct. Lead the Singapore CPBB Private Banking function/[team] to achieve the outcomes set out in the Bank's Conduct Principles: [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.] * Key stakeholders * Platform Managers Client Services Managers Product Specialists and dedicated function partners Relevant Front Office colleagues Qualifications * Training, licenses, memberships and certifications Academic or Professional Education/Qualifications - relevant degree, level 4 RDR compliant qualification 10 years of Relationship Management experience in Private Banking Excellent in business communication Licenses and Certifications/accreditations - as required by role remit and responsibility Professional Memberships - as required by role remit and responsibility Bank training; i.e. mandatory & developmental - as below Demonstrable and relevant experience in the Private Banking industry commensurate with this remit and level of responsibility Strong ability to develop a network of target prospects Proven risk management capabilities Firm in all business guidelines and compliance issues Sound knowledge of financial markets and investment products Outstanding communication and presentation skills Our Ideal Candidate Manage Conduct Core Manage Risk Core Sales & Relationship Management Market Knowledge Product & Processes About Standard Chartered We're an international bank, nimble enough to act, big enough for impact. For more than 160 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can't wait to see the talents you can bring us. Our purpose, to drive commerce and prosperity through our unique diversity , together with our brand promise, to be here for good are achieved by how we each live our valued behaviours . When you work with us, you'll see how we value difference and advocate inclusion. Together we: Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing. Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with with minimum global standards for annual and public holiday, which is combined to 30 days minimum Flexible working options based around home and office locations, with flexible working patterns Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential. Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process. Visit our careers website www.sc.com/careers

About Mox Mox is built by and for the ones who aspire to live life to the fullest - we call them Generation Mox! The name Mox reflects the endless opportunities we can create, - Mobile eXperience; Money eXperience; Money X (multiplier), eXponential growth, eXploration... it's all up for us to define together. Why Mox? Mox helps you grow - your money, your world, your possibilities. We equip you with the financial management tools, information and insights you need to make your dreams, big or small, come true. Everything at Mox - from our products, features, to rewards - is designed based on customer research, tailor made for your needs. We care about what customers care about, especially in data security and privacy. Data ethics is core to everyone here at Mox. Mox rewards you with an array of banking and lifestyle benefits. Who are we looking for? Reporting to the Head of Cards and Unsecured Lending you will work in the Cards and Lending Product team as part of a broader portfolio to design, develop and run one of our key propositions - Mox Credit. You drive next generation of unsecured products and services that Mox offers namely Split Purchase, Instant Clear, Instant Loans and new features that we plan to offer. Intuition for design and technology, a strategic mindset and spotting opportunities to come naturally to you. You understand the balance between risk and reward while solving for customer pain points. You are comfortable working in a fast-paced environment with high degrees of ambiguity, get excited by solving complex problems and are happy to roll your sleeves up and get things done. Responsibilities Provide insights into product, technology and market trends in unsecured lending, loan on cards, Credit Card offers and trends, pre-empting imminent disruptions and identifying opportunities for acceleration. Working closely with Customer, Risk, Marketing, Growth, UX teams and squads to plan the product features backlog, prioritize, evaluate and deliver the initiatives. Co-create the best in class campaigns and interventions to encourage usage and deepen engagement with Customer, Risk, Data and Marketing functions. Consecutively do researches about unsecured products, new features, identify possible outbreaking updates or changes within the sector, inform the teams about the changes and possible usage scenarios in our services. Gather, track and manage user comments, bank needs, concept testing, analytics tools. Facilitate the build and testing of operational processes, systems, and reporting capabilities. Design, monitor and report on product KPIs, measure effectiveness of features and sharing results and insights within the organization. Requirements Solid experience unsecured lending portfolio and product management in Hong Kong. Sharp analytical and problem-solving skills, working knowledge of SQL is a plus. Fluent English and Cantonese (read and write). Hands-on experience with agile development methodologies. Knowledge about the platform developing skills and APIs. Outstanding communication, presentation, and leadership skills. Ability to manage time and schedules to meet aggressive deadlines and influence through persuasive written and verbal communication. Exceptional interpersonal and communication skills. An ability to think strategically and creatively. Attention to details. To be eligible for internal referrals at Mox Bank, you must be referred by a full time permanent employee of Mox Bank

About Mox Mox is built by and for the ones who aspire to live life to the fullest - we call them Generation Mox! The name Mox reflects the endless opportunities we can create, - Mobile eXperience; Money eXperience; Money X (multiplier), eXponential growth, eXploration... it's all up for us to define together. Why Mox? Mox helps you grow - your money, your world, your possibilities. We equip you with the financial management tools, information and insights you need to make your dreams, big or small, come true. Everything at Mox - from our products, features, to rewards - is designed based on customer research, tailor made for your needs. We care about what customers care about, especially in data security and privacy. Data ethics is core to everyone here at Mox. Mox rewards you with an array of banking and lifestyle benefits. Who are we looking for? We are actively seeking a Manager, FCC (Financial Crime Compliance) Controls for the FCC Team. Responsibilities To conduct regular proactive thematic reviews or strategic data analysis to identify emerging financial crime risks, fraud risks and new MO and recommend changes in controls such as rule changes or implementation of new controls or better use of customer data so as to minimise fraud losses or exposure to money laundering risks for the Bank. To conduct root cause analysis for fraud or financial crime risk incidents; design and implementation of preventive and mitigating measures; prepare relevant Management Information report to ensure timely and proper escalation and to evaluate the performance of risk control measures. Lead the FCC Controls team and manage a team of investigators to perform case investigations and prepare investigation reports on transaction monitoring alerts, external fraud incidents and Law Enforcement Agency (LEA) referrals; identify unusual customer behaviours and refer such unusual transactions patterns to the JFIU through filing of Suspicious Transactions Report (STR). Ensure sufficient resources are available to support the business and operations; Regularly look into existing process for streamlining opportunities, challenge the status quo and initiate changes to achieve better efficiency through exploring the development of advance analytics capability. To cooperate with LEA closely for the sharing, analysis, dissemination and action on intelligence. Work closely with CDD Operations and Fraud Operations team (1LOD), regularly challenge and provide feedback to the teams and ensure the quality of investigations are up to the standards and expectations; smoothen and streamline the escalation process between 1LOD to FCC. Conduct review and discounting on transaction/name screening alerts generated by the Screening Systems; Participate in UAT testing on Name Screening, Transaction Screening, Transaction Monitoring, Fraud Monitoring and Case Management systems whenever there is any enhancement or system change; Any other ad-hoc duties to support the FCC function. Requirements University graduate or above in any discipline. Minimum 5 years' experience in financial crime compliance, fraud risk management or investigations in a banking environment with at least 1 year of team leading experience. Possess a comprehensive risk management mindset including financial crime risk, credit risk, fraud risk and operational risks, etc. Good knowledge of financial crime compliance and fraud risk management framework, good analytical skills and incident management experience. Sound business acumen, able to make judgment independently with strong sense of ownership. Excellent report writing skills and meticulous to details. Above all, possess an "can-do" attitude and willing to challenge the status quo. To be eligible for internal referrals at Mox Bank, you must be referred by a full time permanent employee of Mox Bank

Role Responsibilities Strategy Ensure effective performance in the fraud risk management function thru assisting the Head Fraud Risk Operations, Hong Kong as well as working closely with other team members to adhere to policies and guidelines, taking initiatives to identify risk areas and suggesting changes of control measures. Business Manage to handle daily operations of prevention of fraud risk and investigation processes of suspicious fraud cases. Handle and communicate with FRSC ensuring services provided meeting the agreed Service Level Agreement. Analyse fraud transaction patterns defrauding behaviours to advance fraud preventive device / measures in order to minimise fraud losses. Coach the FRO officers to conduct the daily routines and tackle unusual situation if any. Ensure fraud recovery opportunities are fully optimised. Maintain good relationship with law enforcement officials, card associations and card issuing / acquiring members in order to take efficient and adequate risk control measures to reduce losses. Identify industry best fraud risk infrastructure and management practices are tabled and are considered for adoption within the country. Processes Assist to lead and drive standardisation, automation and consolidation through re-engineering and process improvement initiatives for the team. Assist to develop and maintain fraud management capabilities, skills and infrastructure in the country that are in compliance with both internal policies and external regulations and are responsive to fraud attacks. Respond quickly and decisively when any risk and control weakness becomes apparent and ensure they are addressed within an appropriate timeframe and escalated to the Manager. Enhance the fraud detection capability in both lending & non-lending products. Ensure Lessons Learned shared with stakeholders on timely manner. Assist the Manager to develop and conduct fraud awareness and investigation training programs for the country fraud management unit. Continuously improve the operational efficiency and effectiveness of fraud risk management processes. Ensure effective recovery tracking process in place in the country. Risk Management Identify and share industry best practices and work with the businesses for their feasibility and implementation. Develop a collaborative relationship with law enforcement agents, peer banks and fraud risk industry forums to help detect and mitigate fraud. Ensure various fraud risks are being actively prevented and detected in a timely manner on an end-to-end basis. Governance Ensure compliance with the highest standards of regulatory and business conduct and compliance practices as defined by internal and external requirements. This includes compliance with local banking laws, other applicable laws and anti-money laundering regulations and guidelines. Embed the Group's values and code of conduct in the country fraud risk management team to ensure that adherence with the highest standards of ethics, and compliance with relevant policies, processes and regulations among employee forms part of the culture. Key stakeholders Internal stakeholders Group Fraud Risk Operations Fraud Risk Surveillance Centre Financial Crime Compliance Business & Segments Credit Team - Policy & Collections Operational Risk Internal IT partners supporting CPBB business HR & L &TD team Operations, Client Care Centre and Customer Experience Management External stakeholders Auditors and Regulators Associations (Visa, MasterCard, other Regional / Local forums) and peer Banks Law Enforcement agencies Suppliers, vendors and consultants Our Ideal Candidate Professional qualification might not be required. Role Specific Technical Competencies Manage Conduct Manage Risk Manage People About Standard Chartered We're an international bank, nimble enough to act, big enough for impact. For more than 160 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can't wait to see the talents you can bring us. Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together we: Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing. Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum Flexible working options based around home and office locations, with flexible working patterns Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential. Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process. Visit our careers website www.sc.com/careers

Role Responsibilities Review and approve transactions according to delegated authority Maintain delivery standards - in terms of accuracy / error rates, timeliness and throughput - as established by the Service level Agreement. Enforce proper control to ensure operations are in compliance with the established audit and security procedures. Contribute to increased efficiency by identifying opportunities for improvement of workflows and operating guidelines. Improve staff quality by developing, in conjunction with the team, leader, staff training, job rotation and job enrichment program. Supervise and provide guidance to the team in performing daily activities under the role of payment processing including but not limit to AML monitoring. Strategy To support Cash Payment Operations, including payment transaction processing for domestic and cross border function. To monitor performance of GBS processing hubs. Business Responsible for payment transaction processing and involve into process improvement initiatives Processes Deliver excellent service against agreed service standards. Work together with RMs, Product Sales, and other key internal stakeholders. Build relationships and rapport with identified 'premier' clients at the transactional / operational level. Comply with Operational Risk Framework set out for CMO including but not limited to client identification, complaints and enquiry handling. Comply with applicable Money Laundering Prevention Procedures and, in particular, report any suspicious activity to the Unit Money Laundering Prevention Officer and Line Manager. Adhere to policies including escalation and compliance requirements, and follow any other relevant internal controls and procedures as they relate to process, products, policies and regulations. Participate in monthly Service Reviews with GBS Team. On a selective basis, accompanying RMs on sales calls to sell our service capabilities and/or to resolve clients' operational and service issues Build trusted partnerships with clients at the daily transactional / operational level People & Talent D etailed orientated, team player, takes end to end ownership, drive for results to support/grow the business, sustain intensity & optimism while focusing on delivering excellent service to clients. Requires excellent communication, influencing and negotiation skills to effectively manage client servicing Ability to establish and maintain effective working relationships with peers and business partners Comfortable with direct client and business partners interaction, with proven client interaction abilities Must be client focused Excellent interpersonal skills and positive attitude Strong leadership skills with contact centre workforce management knowledge Possess skill, ability, experience and confidence to navigate the Bank and business partners to ensure servicing client requests are completed on time Ability to present ideas and information effectively in group settings Strong analytical, problem solving, ideation and time management skills Risk Management The ability to interpret the Group's financial information, identify key issues based on this information and put in place appropriate controls and measures Comply with the process for customer identification Comply with applicable Money Laundering Prevention Procedures and, in particular, report any suspicious activity to the Unit Money Laundering Prevention Officer and Line Manager. Adhere to policies including escalation and compliance requirements, and follow any other relevant internal controls and procedures as they relate to process, products, policies and regulations Governance Take the Governance role to monitor GBS performance for payment processing Regulatory & Business Conduct Display exemplary conduct and live by the Group's Values and Code of Conduct . Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct. Lead the CMO team to achieve the outcomes set out in the Bank's Conduct Principles. Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment. Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters. Key stakeholders All internal departments, Retail branch operations, RM/CM. Other Responsibilities Embed Here for good and Group's brand and values in HK CMO team; Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures; Multiple functions (double hats) Review and approve transactions according to delegated authority Maintain delivery standards - in terms of accuracy / error rates, timeliness and throughput - as established by the Service level Agreement. Enforce proper control to ensure operations are in compliance with the established audit and security procedures. Contribute to increased efficiency by identifying opportunities for improvement of workflows and operating guidelines. Improve staff quality by developing, in conjunction with the team, leader, staff training, job rotation and job enrichment program. Supervise and provide guidance to the team in performing daily activities under the role of payment processing including but not limit to AML monitoring. Our Ideal Candidate Minimum of 5 years experience in Banking. Detailed orientated, team player, takes end to end ownership, drive for results to support/grow the business, sustain intensity & optimism while focusing on delivering excellent service to clients. Requires excellent communication, influencing and negotiation skills to effectively manage client servicing Ability to establish and maintain effective working relationships with peers and business partners Comfortable with direct client and business partners interaction, with proven client interaction abilities Must be client focused Excellent interpersonal skills and positive attitude Strong leadership skills with contact centre workforce management knowledge Possess skill, ability, experience and confidence to navigate the Bank and business partners to ensure servicing client requests are completed on time Ability to present ideas and information effectively in group settings Strong analytical, problem solving, ideation and time management skills Familiar with Payment Processing and payment routing Role Specific Technical Competencies Review and approve transactions according to delegated authority About Standard Chartered We're an international bank, nimble enough to act, big enough for impact. For more than 160 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can't wait to see the talents you can bring us. Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together we: Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing. Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum Flexible working options based around home and office locations, with flexible working patterns Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential. Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process. Visit our careers website www.sc.com/careers