Total 30 it support executive job vacancies in Hong Kong

Our client is a large Investment Bank is looking to hire Senior IT Helpdesk.

Responsibilities 

• Work in Large scale environment with 5 days’ work.
• Provide day to day monitoring, support, and administration to in-house users.
• Provide technical support service to all departments.
• Assist users for software or hardware troubleshooting and problems solving.
• Incident management.
• Report operation risk to Team Lead.
• Maintain and update knowledge base including but not limited to technical documents and procedures.
• Identify and resolve technical issues, provide root cause analysis of each incident.
• Utilize latest technology facilities available to optimize and improve existing operation procedures continuously.
• Ensure all the desktop computer systems are working properly.
• Online response user questions and assign the Tickets 

• Proven work experience as Desktop Support, Technical Support, or similar experience
• 4 years hands-on experience with Windows/Mac environments
• Working knowledge of office automation products and computer peripherals, like printers and scanners
• Knowledge of network security practices, Email system, VPN, Bloomberg/Wind etc.
• Knowledge of popular operating systems, software applications, and remote connection systems.
• Ability to solve complex hardware and software issues.
• Excellent problem-solving and multitasking skills
• Customer-oriented attitude
• 2 Years’ relevant support experience in Financial industry is a plus.
• Good command of written and spoken Mandarin and English is a plus

Our client a Large commercial bank is looking to hire IT Security Engineer.

Responsibilities:

• To support the team to conduct regular security assessment, e.g. regular security scanning, handling SPAM/Phishing incident, etc.

• To support and follow up the Threats & Vulnerability Management process.

• To support the new security related project team's administration and documents tasks, such as IAM, Cloud Adoption, STDB, etc.

• To support implementing the iCAST remediation and new CNCB and Regulatory Requirement

• To support the new security tasks for new projects initiatives, such as SIP & XDR antivirus management, Firewall Management Utility, etc.

• To support the enhancement on security tools, such as security scanning automations, PAMS script integrations, SIEM correlation rules, etc.
• As SME on Cybersecurity services to collaborate with application team for project scoping and delivery. 

• 2-3 year hands-on experiences on IT security tools and applications or software development

• Knowledge of the DevSecOps or similar agile development

• Experiences on HK FSI, banking industry is preferred

• Basic communications with English and Mandarin
• Following security best practices in performing tasks
• Degree holder (or above) which is related to Information Technology
• Fulfill HKMA ECF is preferable
• 1-2 years experiences on HK FSI, banking industry is preferred
• Basic knowledge on software programming and networking
• Sound knowledge on Software Development Life Cycle
• Developing and maintaining software application security policies and procedures
• Developing and maintaining documentation of application security controls
• Implementing software application security controls
• Designing technical solutions to address security weaknesses
• Analyzing system services, spotting issues in code, networks and applications

Our client a Large Commercial Bank is looking to hire Analyst Programmer /System Analyst -IT Application, Investment & Payment Product.

Responsibilities:

•  Gathers and analysis business needs with users.

• Evaluates and recommend software packages and solution to meet business needs.

• Review and provide recommendation on application software improvement.

• Designs, supervises development and verifies delivered results.

• Ensures development work follow department standard and guideline.

• Prepares Documentation of the analysis and design work.

• Assists SSA/SA, Application Development to plan and supervises application implementation.

• Provides guidance to junior IT personnel.

• Ensures the software development progress according to schedule and participates in program development when necessary to meet the predefined development schedule.

• Provides technical support to ensure smooth 24 hours round the clock operation (including Disaster Recovery Site support) within the bank.

• Degree holder in Information Technology or relevant qualification.

• At least 2 to 8 years of experience in application software development.

• Exposure to multiple computer platforms.

• Technical skill and experience on DataStage is preferable.

• Practical experience in Java, JBOSS, Websphere, IBM MQ, XML, Oracle, MySQL and MSSQL, Shell Scripting.

• Strong technical skill in Java, JBOSS, Shell Scripting, Database SQL.

• Major projects work on Core Banking, Deposit and Payment related operation projects.

• Possess experience in whole development cycle mainly in system development, implementation and support.

• Excellent analytical and problem solving skills.

• Be a team player for mobilizing the team and vendor resources.

• Proactive attitude and able to work independently.

Our client a large Commercial Bank is looking to hire Analyst Programmer - IT Applications.

Responsibilities:

• Banking application development and enhancement

• Design, develop, test and support Bank Compliance systems

• Conduct unit test, system test, stress test, UAT

• Prepare functional and technical documentation

• System rollout and support

• Liaise with vendor on system support and maintenance

• Participate in daily system support and maintenance

• Proficient in Java, Oracle SQL and Unix shell script

• Experience in ETL design and programming is preferred

• Experience on Unix/Linux platform and Oracle Database is preferred

• Experience in supporting AML related systems is preferred.

• Experience in working with vendor and checking the quality of vendor’s deliverables

• Team player with good analytical, interpersonal and problem solving skills.

• Good command of spoken and written Chinese and English, proficiency in Putonghua is an advantage
• Minimum 3-5 years relevant working experience, preferably gained from banking industry
• Degree in Computer Studies, Information Technology or relevant discipline

Our client a leading bank is looking to hire Support Specialist.

Responsibilities: 

• Support Distribution: Hardware 20%, Application 40%, Project/Coordination 30% & BU Relationship/VIP 10%
• Provide on-site technical support for PCs (software and hardware), voice equipment & mobile device (Smartphone and Tablet)
• Physically set up computers and software system installation
• Perform basic hardware moves and changes
• Record and manage all incidents and requests in ticket-tracking system
• Ensure timely resolution of issues by acquiring necessary information to best measure impact to the customer
• Develop and update new and existing process
• Proactively inform management of trends, significant problems and expected delays
• Provide other IT-related support as required by the business
• Documentation of products support and processes
• Update and manage inventory on new incoming hardware orders
• Communicate with vendors for incoming hardware orders and repairs

• 2 to 5 years of IT support experience
• Solid understanding of PC hardware/peripherals
• Exposure of mobile OS such as Apple iOS and Google Android
• Good working knowledge and IT experience supporting Microsoft Windows configuration, desktop administration, Microsoft Office suite
• Basic understanding of network and server-side infrastructure
• Experience in delivering superior customer service experience
• Ability to make sound decisions following approved procedures in a fast-paced environment
• Ability to effectively manage multiple tasks occurring simultaneously
• Ability to work independently with little supervision