Total 4 purchasing lead job vacancies in Hong Kong, Hong Kong

Our Client a Leading IT Technology company is looking to hire IT Helpdesk Team Lead.

Responsibilities:

• Maintains a first-class level of customer service ensuring that all customers are responded to and problems are addressed in a timely, efficient and professional manner;
• Be responsible for actively monitoring ticket queue and all assigned tickets, ensure accurate logging, categorization, prioritization, initial diagnosis, routing, functional escalation, and data integrity of all applicable incidents and requests in ticketing tools;
• Identify and escalate priority issues;
• Supervise the team to ensure SLRs are met;
• Resolve day-to-day operation issues and escalate to management where necessary;
• Act as first point of contact for new scope requirements and BAU Escalation;
• Compile monthly progress report on overall status of BAU support, ad-hoc projects and initiatives, including support KPIs;
• Good telephone manner;
• Willing to take shift duties and ad-hoc assignment;

• Bachelor’s degree / diploma in IT / IS discipline or equivalent;
• At least 10 years’ experience in helpdesk support; which included 3 years’ experience leading a team of 10+ helpdesk agents;
• ITIL foundation V3/V4 is required;
• Proficient in written English & Chinese; Fluent in spoken English and Cantonese; Ability to communicate in Mandarin is an advantage;
• 5-day work a week.

Our client a leading Information Technology company is looking to hire End User Field Services - Site Lead (Onsite Support Lead).

Job Responsibilities:

• Team Lead role at the customer site for IT Workplace support and/or infrastructure;
• Responsible for actively monitoring incident and service request ticket queue and all assigned tickets, ensure accurate logging, categorization, prioritization, initial diagnosis, routing, functional escalation, and data integrity of all applicable incidents and requests in ticketing tools to meet the Service level;
• Act as first point of contact for new scope requirements and BAU Escalation;
• Accountable in developing a comprehensive understanding of the Asia region’s IT requirements;
• Compile monthly progress report on overall status of BAU support, ad-hoc projects and initiatives, including support KPIs;
• Responsible for providing prioritization of tasks and projects on the daily basis
• Develop relationship with the region stakeholders to serve as trusted lead to the business users
• Have a good understanding of IT Service Management for the client company
• Ensure the end users receive high quality operational end user deskside support
• VIP support

• Bachelor’s degree in IT / IS discipline or equivalent;
• At least 5 years’ experience in end user support; which included 1 to 2 years’ experience leading a team of 3 to 5 engineers; 
• Advantage to have MNC support experience or working for Transportation industries
• Very good support knowledge in MS Windows 10 and Office suite of product
• Basic knowledge of IT Infrastructure (Network topologies, VPN, Firewall, Wintel server etc.) enough knowledge to isolate end user problems and level 1 local server support
• Customer focus, with exceptionally good customer service, inter-personal and telephony skillsets;
• Process oriented and able to multi-tasked;
• Team player who is self-motivated, self-disciplined and initiative;
• Mentoring/teaching and team management;
• Able to manage Small local project and able to provide regular status update and highlight issues;
• Proficient in written English & Chinese; Fluent in spoken English and Cantonese; Ability to communicate in Mandarin is an advantage;
• Support management in the execution and continuous improvement of services and operations;
• Working location at client sites and willing to travel for business needs;
• ITIL V3/V4, PMP certification is preferred;

Our client a leading Jewellery company in Hong Kong looking to hire International Jewellery Director and Purchasing Lead.

Responsibilities:

• Responsible for managing the jewellery production cycle include but not limited to work closely with jewellery factory in Hong Kong and China for the entire products, costing, sample follow up, inventory control, follow-up purchasing order and quality control, etc;

• Responsible for the entire merchandising process.

• Managing the purchase of diamonds and gold.

• Develop Marketing Strategies.

• Prepare trend and analytical reports to our management.

• Monitor overall product development process and to ensure on time deliveries.

• Execute product administration.

• Perform ad-hoc duties as assigned.

• Staff Recruitment.

• Coordinating with Overseas Office in USA and India.

• Liaison and negotiation with suppliers in Hong Kong.
• Extensive knowledge of diamonds, GIA, IGI certified stones.

• Strong Knowledge in Gold / Diamond / Jade / Gem Stone / Semi-Precious Stone.
• End to End experience in Jewellery Production – taking orders from clients in USA, sourcing the diamonds and gold and get the jewelry manufactured in Hong Kong or China.
• Possess 20 years’ product planning experience, those with solid merchandising experience in jewellery field.
• At least 15 years purchasing experience in purchase precious diamonds.
• Experience in sourcing, sample development and production.
• A self-starter with strong analytical and organization skills.
• Strong fashion sense with exposures in 24K gold & fine jewellery preferred.
• Liasing with diamond suppliers in India.
• Lead an experienced team of gemologists and diamonds associates on providing non-biased advice to individual and institutional investors on building and expanding their diamond investment portfolios.
• Professional advice on the investment of high quality diamonds (1 to 30 carats) as an alternate investment to individual and institutional investors.
• educating and helping individual clients to select their ideal diamond and custom make their own jewelleries (engagement rings, wedding bands.

Our client a IT Services company is looking to hire Mobile Developer Lead

Responsibilities:

The successful candidate will be responsible for leading the developers on mobile apps development, testing, deploy and maintenance support. He/she will be involved in the following areas: 

• To participate and supervise junior staff to perform migration, development and maintenance of Mobile App and eCom Platform
• Perform technical analysis and system design
• Perform testing and deployment
• Prepare system documentation and user manual

• Degree or above in computer science or equivalent
• At least 5 years of IT experience including at least 3 years of experience in one or more IT implementation or maintenance project(s) on native Mobile App on ISO and Android for eCommerce
• At least 3 years of IT experience that covers the following area:
• leading a team of 2–3 developers in conducting analysis, design and implementation of mobile application systems
• producing system specifications
• ensuring conformance of software packages with user requirements
• conducting system testing
• conducting system installation and server maintenance
• Experience in implementation, migration or maintenance project(s) on eCom Platform using SAP Hybris, Magento, etc will be advantage 
• Good communication skill in both spoken and written English and Chinese.