Total 2 job vacancies by the Hive

The Flexi Group is a collection of beautifully designed flexible workspace brands with spaces across Asia Pacific and Australia. Our brands include The Hive, Common Ground and The Cluster, each bringing our community a unique member experience. We build, nurture and expand a community of professionals, serving as a hub for connection and collaboration for businesses.

Our mission is to inspire meaningful connections by building a second home where members become friends and ideas become a reality.

We’re looking for people who want to make a meaningful impact on people’s workplace experience and someone who thrives in a collaborative setting. Take the next step in your career, join The Flexi Group’s dynamic team and become a part of the community.

DAY IN THE LIFE OF

LM

We are looking for an entrepreneurial, ambitious, personable and business-savvy Location Manager whose values align with our TEAM; standing for Together, Extra-mile, Accountable and Mindful. The Location Manager works closely with the Senior Location Manager, General Manager, Operations Manager and Country Manager (depending on the structure of your location and country) to ensure the smooth running of the day-to-day business and facilities. The core focus is to deliver and develop an unrivalled member experience by driving the team to put on engaging community events, resulting in partnerships and lasting relationships with members. As leaders, they need to pass on their knowledge through training their team. They are inspirational and accountable for the performance of the business, their team and themselves.

ADMINISTRATION AND FINANCE

• Responsible for all finance such as petty cash, invoicing, receipt of payments and management reports.
• Ensure the community team is trained on all required administration and finance tasks required for their job.
• Ensure your team meet the financial deadlines, report accurately and have the knowledge to be able to deliver what is expected.
• Responsible for ensuring inventory is complete and ordering is within the set budget.
• Obtain and analyse P&L reports, and conduct variance analysis when required.
• Responsible for ensuring billing is complete and that aged receivables are followed up with minimalising late payments and ensuring month-end finance reporting can be completed on time.

MEMBER EXPERIENCE AND OPERATIONS

• Develop relationships with members and proactively understand their needs in order to bring ideas and recommendations to the table and create an action plan to exceed the expectations of every member, improving the overall member experience.
• Ensure the community team have the tools and knowledge to adequately solve member-related issues to help foster a collaborative community, train your team and step in when needed.
• Drive weekly community initiatives designed to develop connections between members, such as member introductions, events and social media engagement.
• Responsible for the overall cleanliness and upkeep of the space is up to standard, including basic maintenance, dusting, utensil washing, spot cleaning, cleaning the bathroom, cleaning up spills, keeping the pantry stocked and tidy etc. working with and coordinating the team to deliver exceptional standards.
• Responsible for reporting and following up with the New Projects team regarding maintenance and improvements and ensuring that costs align with the set budget.
• Conduct quality control checks, and address and solve issues immediately.
• Ensure you and the team deliver a personalised, high-quality member experience.
• Oversee all daily operations of your location (front desk services, event planning, social media marketing of the space, etc.).

SALES

• Work with the Country Manager and Sales Lead to ensure that your space maintains a 100% occupancy rate at all times.
• Notify, manage and work alongside internal teams to ensure a high retention rate of current members.
• Develop strategies to drive sales, increase revenue and interest for your location.
• Ensure that all enquiries are followed up on and that negotiations and closure are taking place.
• Manage the team and take responsibility for actively seeking and following up on leads, various membership sales, packages, negotiations, flex membership sales, private events and closing deals to meet sales targets.
• Conduct high-quality, informative tours, and ensure that juniors are trained and mentored, providing them with feedback and areas for improvement to ensure every potential member has an exemplary tour and experience..
• Responsible for maintaining the relationship with the landlord of your location, with the support of your seniors.

CONTENT AND EVENTS

• Ensure events are executed to a high level and are related to the community’s interests, giving support where needed. Report on member feedback to the Events Team.
• Ensure you and the team are actively driving collaborations and partnerships across a range of different industries and train the team on this process where needed.
• Ensure the Community team and Art Department produces event collateral in a timely manner and to a high standard.
• Ensure you and the team update social media pages (IG stories, Facebook posts, etc.), create engaging content and attend training needed to complete the task.
• Ensure the event calendar and notice board are regularly updated by the team.
• Attend and support external and internal events, be representative of all locations and be an ambassador of the events by encouraging others' attendance.

PEOPLE

• Set SMART personal and professional goals for the team, and assist with training and coaching individuals to achieve them.
• Responsible for onboarding, training, developing and reviewing your team's performance.
• Sit in interviews with a senior manager for your team, asking questions and giving feedback to conclude an overall decision to build your team.
• Provide your team with essential training, coaching, and mentorship to attract, grow and retain a solid and successful team.
• Actively work and develop on your own growth to better yourself for you, your team and the business.
• Work closely and coordinate with the People Team to track each team member's training and progression.
• Manage, inspire, support and guide your team to achieve their goals, holding regular one-on-ones and team meetings for clear communication.

• Three to Five years experience in a customer-facing leadership position, ideally within sales and events.
• Personable with strong verbal and written communication.
• Exceptionally organised with the ability to multitask.
• Thrives under pressure and is solution-oriented.
• University Degree is an advantage.
• Proficient in basic computer skills.
• Good business acumen.
• Prior experience in coworking, real estate, or startup business would be an advantage. 
• Fluent in English, Cantonese is a plus.

• A competitive salary is reflective of your growth.
• Variety of discounts across our growing industry partners.
• A comprehensive training academy to support your growth and longevity with us.
• Education allowance to support external training.
• A fun, dynamic working environment with a diverse, world-class team.
• Regular team and community events based on our four event pillars; Business, Community-building, Entertainment and Wellness.
• An extra day of leave to celebrate your birthday.
• An annual dedicated day to volunteer at a charity of your choice.
• Two days Flexcation a year, used to extend your time away by working in any of The Flexi Group locations

WE ARE AN EQUAL OPPORTUNITY EMPLOYER

We are committed to creating an inclusive, respectful environment that embraces individuality and talents. All appointments and promotions are made on the basis of performance and ability. We are committed to the continued development of our teams' personal skills and business acumen. All team members will be treated fairly and unbiasedly and given every encouragement to reach their potential.

The Hive is the largest network of flexible workspaces in Asia Pacific, spanning over 20 locations across 7 countries. Our job is to build, nurture and expand our community of professionals, and serve as a hub for connection and collaboration – for businesses at every stage, including ours.

We’re looking for people who want to make a meaningful impact on people’s workplace experience and someone who thrives in a collaborative setting. Take the next step in your career, join the Hive’s dynamic team and become a part of the community.

About The Role

The Location Manager will be responsible for delivering outstanding customer experience to hundreds of members and visitors, and driving a smooth-running operation for the assigned location. You'll provide exceptional support to the organization by operating the facility and managing communication with stakeholders. We're looking for someone who is a team leader who enjoys challenges and thrives in a fast-paced environment. Success will mean utilising tools and resources provided to hit the ground running, lead your location to high occupancy consistently, and support the growth of your team members.

This role reports to the Country Manager and will be based on-site in Hong Kong.

Teamwork is crucial and everyone swarms together to tackle a problem with the same goal that everyone can contribute to come to a solution and your role will be involved in decision making processes. You will be working closely alongside each department as well as taking lead into managing your own dynamic team to deliver outstanding member’s experience. This role is for those who seek fast-paced environments, love challenges, a teamplayer and for those who have high leadership skills.

Goals and Objectives

• Build and expand on your community of members at your location, by maintaining high-quality service and a high occupancy rate
• Oversee all daily operations of your location (frontdesk services, event planning, social media marketing of the space, etc)
• Create and oversee a well-connected community through internal and external events, networking and a personable attitude
• Manage finance-related tasks, such as invoices, purchases, bills, and petty cash
• Oversee all weekly and month end reports to ensure they are completed
• Train, guide and support new team members
  

Duties and Responsibilities Skill sets that will fit well with our current setup

Member Experience and Community

• Drive weekly community initiatives designed to develop connections between members, such as member introductions, events and social media engagement
• Identify and solve member-related issues to help foster a collaborative community
• Identify opportunities, design, and implement guidelines and best practices to ensure the best member experience is always delivered
• Oversee events to ensure a good balance of different types to ensure a great experience for both Hive members and potential members who come to the space to attend

Business Development, Retention and Sales

• Work with the Country Manager and Sales Lead to ensure that your space maintains a 100% occupancy rate at all times
• Identify promising deals with potential members and ensure that your team provides informative, high-quality tours to drive membership sales
• Notify, manage and work alongside internal teams to ensure a high retention rate of current members
• Develop strategies to drive sales, increase revenue and interest for your location
• Ensure that all enquiries are followed up on, and that negotiations and closure is taking place

Finance and Administration

• Obtain and analyse P&L reports, and conduct variance analysis when required
• Prepare monthly Manager’s Report and share with relevant stakeholders internally
• Prepare monthly invoices and work collaboratively with the Finance Team
  

Building Operations and Management

• Work closely with Community Associates, manage move-ins and move-outs; ensuring that all new members are fully prepared and transitions run smoothly
• Manage all operations and maintenance of the space to ensure a consistently high quality experience for members
• Ensure all building receipts and documents are up-to-date and documented, providing internal teams with weekly and monthly reports
• Make suggestions to the Projects team regarding maintenance and improvements of the space
• Identify, followup and resolve any issues, such as cleaning, IT-related issues, electrical equipment and so forth
  

Team Management and Development

• Manage, inspire, support and guide your team to achieve goals
• Identify knowledge gaps, and train and/or arrange training with People Team when necessary
• Provide learning and development opportunities, and make recommendations to promote the best-performing Community Associates and Leads
• Hold one-on-one meetings with the People Team to track your team members’ individual performance on a monthly or quarterly basis

• University Degree holder is an advantage
• 2+ years experience in a sales, events, operations or customer service with 1+ year(s) experience in P&L management preferable
• Strong commercial acumen, customer service and sales experience
• Strong verbal and written communication skills
• Exceptional organisational and multitasking skills
• Strong understanding of startups, coworking, hospitality or knowledge in other relevant industries
• Passionate and curious about entrepreneurial communities and startups
• Demonstrate core values of integrity, dependability, self-awareness, excellent work ethic, and empathy for others around them
• Effectively handle pressure and problem solve
• Keen eye for detail and ability to take initiative

Critical competencies for success:

It’s all about the people! Working as a Location Manager means always being in tune with people’s needs and always having a customer-centric mindset. You’re meant for this role if you:

• are a practical, creative, fast-thinker who is comfortable thinking on their feet and aware that others are counting on you!
• are great at multitasking
• a natural-born charmer who is persuasive, logical and is able to think outside the box!
• an efficient communicator who is fearless when it comes to speaking up and making your voice heard – even with your superiors
• are able to translate trends into actionable ways that anticipate customer and market needs
• familiar with the startup ecosystem and up-to-date on daily happenings in your city

• Health care, including dental
• Training and development opportunities for “hard skills” and functional competencies as well as “soft skills” and leadership competencies
• Personalised development plans and growth opportunities within the organisation
• Team activities and annual company-wide events
• Exclusive discounts at partnered restaurants, bars and gyms
• Opportunities for local and international relocation
• Consideration to become part owner through the Share-options Programme

The Hive is an equal opportunity employer
We are committed to creating an inclusive, respectful environment that embraces your individuality and talents. All appointments and promotions are made on the basis of performance and ability. We are committed to the continued development of the personal and business skills of our employees and you will be treated in a fair and unbiased way and given every encouragement to realise your potential.

To apply, provide a cover letter, resume, expected salary and availability