Total 2 account officer job vacancies in Central, Hong Kong Island

• Support in executing various business development & leasing strategies as well as operational policies & procedures in assigned portfolios.
• ⁠Liaise with service providers, agencies, properties & facilities management and other stakeholders to ensure seamless service implementation
• Arrange necessary repairs and maintenance to ensure our office, branches and other properties are in good condition
• Participate in the handover process and follow up on defect rectification and inquiries from agencies or buyers
• Prepare reports and documentation related to client interactions and service outcomes
• Coordinate and provide necessary support in renovation / relocation projects
• Monitor maintenance works done by technicians and contractors
• Prepare all kinds of leasing documents for supporting the leasing procedure
• Apply, renew and terminate service agreements for equipment and service
• Assist in ad-hoc duties and projects as per assigned by superior

• Bachelor degree in Real Estate/ Hospitality/ Facilities Management, or equivalent qualifications at HKQF level 5
• Minimum 2 years' experience in leasing, property developer or agency service
• Possess of EAA license is a must
• Good negotiation, analytical and presentation skills
• Self-motivated, aggressive and outgoing
• Well organized, attentive to details, able to handle multi-tasks with strong sense of responsibility
• Good command of spoken and written English and Chinese
• Proficiency in MS Office Good communication and interpersonal skills
• Flexibility to work outdoor and availability for weekend and public holiday shifts as required
• Immediately available is highly preferred

• Attractive remuneration package
• Career progression opportunities
• Discretionary performance bonus
• Medical & Dental insurance
• Birthday leave
• Anniversary leave
• Study leave
• Study subsidy scheme
• Employee property loan / personal loan scheme
• Numerous other staff benefits

Your responsibility would be to ensure the acquisition of new Japanese suppliers in order to grow the EV network of assessed companies, boost response rates, and drive value throughout the EcoVadis onboarding experience.

You are a trusted advisor and can influence everything the customer touches in their first (and future) experience with us. This position interacts with all EcoVadis customers (buyers & suppliers) as well as multiple business units internally to provide high touch service that respects the relationship of the customers to EcoVadis and is a true EcoVadis ambassador.

 

Responsibilities:

• Engage with customers via phone, email, tickets, webinars, etc to accompany them during the onboarding process, solve their queries and increase response rates for the APAC markets and ultimately convince them to adopt our EV solution
• Identify and target “high value” customers (i.e outreach with customized approach) and take appropriate steps to engage them successfully by using Sales tactics
• Manage, monitor and drive your portfolio to maximize conversion
• Be proactive to nurture and build your pipeline, re-engage customers and maximize inflow
• Be autonomous to manage all your tasks efficiently, display commercial awareness to identify proactively business opportunities
• Identify risks to the customers successful completion of the EcoVadis evaluation process and actively work to mitigate issues before they happen; Become a CSR expert to overcome objections
• Capture and record internal and customer-sourced insights, then proactively report and contribute as necessary with the Team Leader, Management and other EcoVadis BU’s (Sales, Customer Success, etc) to bridge gaps that may exist between customer expectations & participation
• Be accountable to drive a set of KPIs (Conversion rate, Quality score, etc).
• Additional responsibilities related to the function may be required