Total 280 digital design manager job vacancies in hong kong kowloon

The company and our mission:

BridgeU was founded with the belief that talent is equally distributed across the globe, but opportunity is not. We take pride in helping students discover and explore the best pathways available - wherever those opportunities may be. We help universities to discover and engage the schools and students that will contribute to their vibrant, diverse and successful programs and courses. We believe BridgeU has never been more critical to help students, schools and universities discover new opportunities globally and connect at a distance.

Today, BridgeU is the market-leading provider of university and career guidance software to international and globally-minded secondary schools. BridgeU is proud to work with secondary schools in over 300 cities across 140 countries. And, we partner with a growing number of leading universities, currently in 7 countries, to connect recruitment and admissions teams to the largest community of international schools available on one platform. Uniquely, BridgeU combines the culture and pace of a start-up with the support and stability of being part of Kaplan, part of one of the world’s largest and most diverse education providers.

Who you’ll be working with:

Our teammates are talented individuals who come from a variety of backgrounds. We’re committed to building an inclusive culture based on trust and kindness, which creates a work environment that helps enrich the product and support we provide to our customers.

We are remote-first but we do have offices in London and Hong Kong for those who wish to use them, as well as fully remote employees across 10 different countries. We also aim for team members to travel between our offices to have face-to-face time with one another to bond, work together and have fun.

As a Customer Success Manager at BridgeU, you will be a key player in ensuring the success and satisfaction of our school counsellor clients. This role requires a strategic mindset, exceptional communication skills, and the ability to manage a portfolio of 120 schools. You will play a critical role in driving the voice of the customer, managing renewals, and fostering collaborative relationships with internal teams.

Responsibilities

School Counselor Impact:

• Work closely with school counsellors to understand their unique goals and challenges.
• Develop strategies to drive impact and ensure the effective utilisation of BridgeU's platform.

Caseload Management:

• Manage a caseload of 120 schools, providing proactive support and ensuring overall satisfaction.
• Build and maintain strong, long-lasting relationships with key stakeholders within client organisations.

Voice of the Customer:

• Act as the primary advocate for school counsellors within the organisation.
• Capture and document customer feedback, feature requests, and other insights to drive continuous improvement.

Renewals Process:

• Manage the renewal process for assigned schools, ensuring a smooth and positive experience.
• Collaborate with the sales team to identify upsell opportunities based on customer needs.

Retention Rates:

• Develop and implement strategies to maximise customer retention rates.
• Proactively address and resolve issues to mitigate the risk of customer churn.

Client Meetings and Record Keeping:

• Conduct regular client meetings in accordance with the Customer Success framework.
• Record all client interactions, feedback, and action items via Catalyst, our internal CRM system.

Qualifications:

• 1 year of experience in customer success or account management, preferably within the edtech sector.
• Proven track record of managing client relationships and driving customer satisfaction.
• Excellent communication, presentation, and negotiation skills.
• Strong organisational and time-management abilities.
• Familiarity with Catalyst or similar customer management tools is a plus.

What we’ll provide:

35k- 45k HKD per month

25 days annual leave per year plus bank holidays

Employer’s pension scheme

Opportunities for flexible working hours, encouraging everyone to have a healthy work-life balance

Company-funded social events

Investment in your professional development and opportunities for career progression

A comfortable and covid-secure office in Hong Kong

A range of attractive benefits and corporate discounts

Access to confidential counselling as well as financial and legal advice from our Employee Assistance Programme

An open and democratic work culture where everyone can contribute, learn and teach

Company-paid subscription to Calm

Personal development: the company can fund books, courses and conferences that can help you learn and grow.

Equal Opportunities

We are a global team with a global mindset, cherishing and protecting diversity as one of our core values. We are always looking to diversify the talent in our team.

Applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion, belief, marriage or civil partnership. If you feel you don’t quite meet all the criteria in the job spec but have the potential to do the role, we’d still love to hear from you.

Key Responsibilities: 1. Project Management: Lead the planning, execution and monitoring of technology transformation projects, ensuring adherence to project scope, timelines, and budget. Define project objectives, success criteria, and deliverables, and manage expectations of stakeholders. Develop and maintain comprehensive project plans, including resource allocation, risk mitigation strategies, and issue resolution. Coordinate and collaborate with cross-functional teams, vendors, and external partners to ensure effective delivery. 2. Technology Transformation: Drive the implementation of cutting-edge technology solutions and methodologies in alignment with industry best practices. Collaborate with technology and business stakeholders to identify and prioritize strategic initiatives, ensuring they align with the overall technology transformation roadmap. Manage the integration of new systems, applications, and platforms, ensuring seamless transition and minimal impact on business operations. 3. Risk and Change Management: Identify, assess, and mitigate project risks, issues, and dependencies, escalating as appropriate. Develop and implement change management strategies to ensure the successful adoption of new technologies by end-users. Monitor and report project progress, providing timely updates on key metrics, milestones, and budget utilization to relevant stakeholders. Conduct post-project reviews to identify lessons learned and areas for process improvement. 4. Team Leadership: Provide leadership, guidance, and mentorship to project team members, fostering a collaborative and empowering work environment. Foster strong relationships with internal and external stakeholders, ensuring effective communication and collaboration throughout the project lifecycle. Qualifications and Skills: Bachelor's degree in Computer Science, Information Technology, or a related field (Master's degree preferred). Minimum of 10 years of experience in project management, specifically in technology transformation initiatives within the financial industry. Demonstrated success in leading high-impact projects, preferably with experience in large-scale application development and integration. Strong understanding of project management methodologies (e.g., Agile, Waterfall) and the ability to tailor them to the organization's needs. Proven track record in managing complex dependencies and risks, driving change management, and delivering projects within scope, budget, and timeline. Exceptional communication, negotiation, and influencing skills, with the ability to effectively engage and collaborate with stakeholders at all levels. Project Management Professional (PMP) certification or Agile certification is a plus.   If this outstanding opportunity sounds like your next career move, please send your resume in Word format to Danny Kwan at [email protected] and put Application Project Manager - Leading Financial Institution in the subject header. Data provided is for recruitment purposes only.                      _________________________________________________________ Headquartered in Hong Kong, Pinpoint Asia is the go-to Specialist Firm for Technology Recruitment We are a team of specialist tech recruiters (many of our recruiters come from an IT background) and we serve a wide range of clients, all the way from tech startups (especially FinTech) to some of the top Financial Institutions on Wall Street and several other large scale enterprises in other industries. Our significant market reputation and status as the leading search firm for many of our clients is a direct result of our strong industry relationships, intimate understanding of the marketplace and proven ability to deliver results.  Our vision is to help companies hire smarter and help job seekers get closer to their career aspirations. To see all our open jobs please reach out to us at https://pinpointasia.com/job-search/ (EA License #72371)  We are also seeking top-calibre candidates for the following exciting roles: 1) Database Administrator (Leading Investment Bank) 2) Security Architect - Leading Investment Bank 3) IT Support Engineer - Top Investment Bank

Key Responsibilities: 1. Project Planning: Collaborate with stakeholders to define project objectives, scope, and deliverables. Develop project plans, timelines, and resource allocation in alignment with organizational goals and constraints. Conduct regular project status meetings and communicate progress to stakeholders.   2. Team Leadership: Lead internal and external teams of software developers, engineers, QA specialists, and other technical professionals to ensure successful project delivery. Provide guidance and support to team members, fostering a collaborative and productive work environment.   3. Resource Management: Efficiently allocate resources and coordinate tasks to optimize project outcomes. Identify and mitigate risks and challenges that may impact project timelines or quality. Continuously assess and adjust resource requirements based on project progress and changing needs.   4. Communication: Act as a liaison between technical teams, product owners, business units, and other relevant stakeholders. Facilitate effective communication to ensure alignment, resolve issues, and maintain a high level of transparency throughout the project lifecycle.   5. Quality Assurance: Implement quality management processes and best practices to ensure software products meet defined requirements in terms of functionality, performance, security, and scalability. Oversee testing and validation activities, including test planning, execution, and defect management.   6. Change Management: Develop change management strategies to minimize disruption and maximize user adoption when implementing new software solutions. Coordinate with business units to define training and support requirements, and ensure successful deployment and adoption of software products.   Qualifications and Skills: Bachelor's degree in Computer Science, Software Engineering, or a related field. Master's degree is a plus. Proven experience as a Technical Software Delivery Manager or similar role within the financial services industry. Strong understanding of software development methodologies and practices, including Agile and Waterfall. Solid technical background in software development, with proficiency in programming languages, databases, and web technologies. Exceptional project management skills, with a demonstrated ability to successfully deliver complex software projects on time and within budget. Excellent leadership and team management capabilities, with the ability to inspire and motivate a team to achieve common goals. Exceptional communication and interpersonal skills, with the ability to articulate complex technical concepts to non-technical stakeholders. Strong analytical and problem-solving abilities, coupled with a proactive approach to decision-making. Certification in project management (e.g., PMP) or Agile methodologies (e.g., Scrum Master) is highly desirable.  If this outstanding opportunity sounds like your next career move, please send your resume in Word format to Danny Kwan at [email protected] and put Technical Software Delivery Manager - Leading Financial Institution in the subject header. Data provided is for recruitment purposes only.                      _________________________________________________________ Headquartered in Hong Kong, Pinpoint Asia is the go-to Specialist Firm for Technology Recruitment We are a team of specialist tech recruiters (many of our recruiters come from an IT background) and we serve a wide range of clients, all the way from tech startups (especially FinTech) to some of the top Financial Institutions on Wall Street and several other large scale enterprises in other industries. Our significant market reputation and status as the leading search firm for many of our clients is a direct result of our strong industry relationships, intimate understanding of the marketplace and proven ability to deliver results.  Our vision is to help companies hire smarter and help job seekers get closer to their career aspirations. To see all our open jobs please reach out to us at https://pinpointasia.com/job-search/ (EA License #72371)  We are also seeking top-calibre candidates for the following exciting roles: 1) C# .Net System Analyst – Financial Institution 2) Front End developer – Leading Prop Trading Firm 3) Senior Data Analyst - Leading Financial Institution (Greenfield Client Data Project)

Responsibilities: Independently handle full sets of accounts, including the preparation of vouchers, general ledger, reconciliations, schedules, and management accounts. Manage daily accounting functions, treasury, and cash management. Collaborate with business units and internal teams on finance and accounting matters. Participate in the preparation of interim and annual reports, including the creation of audit schedules. Assist with company secretarial and regulatory compliance matters, such as the preparation of announcements and circulars. Liaise with auditors, bankers, and other professional parties. Perform ad hoc assignments and other duties as required. Job requirements: Degree/diploma in accounting, with a minimum of 3 years of working experience. Ideally, candidates should have at least 3 years of experience in handling full sets of accounts. Proficient in written and spoken English and Cantonese.

• Compile various accounting and financial reports
• Ensure accurate and timely of the reconciliation and reports
• Ensure all reports are complied with updated accounting standards
• Ensure all reports are complied with the listing requirements
• Ensure all reports are complied with all kinds of covenants
• Liaise with external auditors and professionals
• Perform daily routine accounting functions when required
• Keep proper and organized filing for easy retrieval and in confidential manner
• Handle ad hoc tasks as assigned from time to time

• Bachelor degree or above in Finance, Accounting or related disciplines, or equivalent qualifications at HKQF level 5, with CPA qualification
• Minimum 10 years relevant working experience, with experience in working at Big 4 firms is an added advantage
• Candidates with management experience is preferred
• Candidates with listed company is preferred
• Able to handle multi-tasks and meet tight deadlines
• Independent, proactive and attentive to details
• Mature, able to work under pressure with strong sense of confidentially
• Good interpersonal and communication skills

• Attractive remuneration package
• Career progression opportunities
• Discretionary performance bonus
• Medical & Dental insurance
• Birthday leave
• Anniversary leave
• Study leave
• Study subsidy scheme
• Employee property loan / personal loan scheme
• Numerous other staff benefits