Total 40 distribution manager job vacancies in HK-AIA Central

FIND YOUR 'BETTER' AT Blue Cross

We don’t simply believe in being ‘The Best’. We believe in better - because there’s no limit to how far ‘better’ can take us.

We believe in empowering every one of our people to find their 'better' - in the work they do, the career they build, the life they live and the difference they make. So that together we can support even more people - including our own - to live Healthier, Longer, Better Lives.

If you believe in better, we’d love to hear from you.

About the Role

Duties / Accountabilities

• Ensure customer service standards in terms of timeliness and accuracy of policy services are met, with effective disposition of internal/external client inquires and service needs.
• Contribute on the system specifications and development in enhancing the efficiency and quality of policy services.
• Support supervisor to devise and implement efficient policy administration procedures and workflow that enable straight through process from policy application and alteration request to back end system process.
• Support supervisor to devise and implement effective internal control procedures and manuals throughout the entire policy administration workflows to ensure compliance requirements are met and fulfilled.
• Train up subordinates adhere to service standards, instructions and best practice.

Job Requirement

• University graduate or above
• Good command of written and spoken English and Chinese
• 7 years relevant working experience with minimum 3 years at managerial level
• CII / ANZIIF qualification preferred
• Excellent PC knowledge (Word, Excel and PowerPoint)
• In-depth knowledge of General Insurance products and policy administration operation
• Planning and organizing skills
• Communication skill with both internal and external customers
• Leadership and coaching skills
• Analytical and problem solving skills
• Customer satisfaction oriented mindset

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.

At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone.

It’s about finding new ways to not only better people's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030.

And as part of our marketing, distribution & partnership team, you’ll play a vital part in advancing this movement. From inspiring meaningful connections with customers, partners and other stakeholders, to delivering purpose-led brand positioning and messaging, you'll be making a positive, healthy impact across all channels. You will have a unique and important part to play in helping more people live Healthier, Longer, Better Lives. 

So if you believe in inspiring a better future, read on.

About the Role

Roles and Responsibilities:

• Strategy Development: Plan and implement social media platform strategies that aligned with the company's goals and objectives.
• Social Media Content Creation and Management: Create platform native, engaging and relevant content for social media platforms, including text, images, videos, and other media formats. Manage content calendars and gatekeep posting schedules.
• Integrated Marketing Advertising: Plan and execute integrated advertising campaigns including social media campaigns. Monitor campaign performance, optimize ads, and track key metrics.
• Community Management: Engage with the online community, respond to comments and messages, and address customer inquiries or concerns in a timely and professional manner.
• Collaboration and Coordination: Work closely with cross-functional teams, such as Marketing, Corporate Communications, Strategic Alliances, Corporate Solutions, to align social media efforts with broader marketing strategies. Collaborate with influencers, partners, and agencies as needed.
• Stay Updated on Trends: Keep abreast of the latest social media trends, platform updates, and industry best practices with the strategic media partners. Identify opportunities for innovation and growth in the social media space.

Minimum Job Requirements:

• Minimum of 6 years of experience in social media management, preferably from financial institutions with a focus on strategy development and execution.
• Ability to develop and execute social media strategies aligned with business goals. Strong understanding of target audience, brand positioning, and messaging.
• Excellent written and verbal communication skills in Chinese and English. Ability to collaborate effectively with internal teams, external partners, and influencers.
• Capacity to navigate a fast-paced and dynamic social media landscape. Flexibility to adapt strategies and tactics based on changing trends and platform algorithms.
• Understanding of Brand Guidelines, and reputation management in the social media sphere.
• Strong leadership skills to supervise and guide the social media agency.
• Proficiency in major social media platforms (such as Facebook, Instagram, LinkedIn, YouTube, WeChat and XHS) and their respective advertising tools. Familiarity with emerging platforms and trends is a plus.
• Proficiency in creating engaging and visually appealing content for social media platforms.
• Ability to analyse social media metrics, identify trends, and derive actionable insights. Familiarity with social media analytics tools (e.g., Facebook Insights, Google Analytics) is beneficial.
• You are required to obtain the relevant license(s) if your job involves regulated activities

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.

At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone.

It’s about finding new ways to not only better people's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030.

And as part of our marketing, distribution & partnership team, you’ll play a vital part in advancing this movement. From inspiring meaningful connections with customers, partners and other stakeholders, to delivering purpose-led brand positioning and messaging, you'll be making a positive, healthy impact across all channels. You will have a unique and important part to play in helping more people live Healthier, Longer, Better Lives. 

So if you believe in inspiring a better future, read on.

About the Role

Roles & Responsibilities:

• HNW: Work with LBUs to identify areas of improvement based on Group HNW advisor framework (e.g. capability building and propositions); advise LBUs to design and build HNW ecosystems, e.g. tax, legal, health and lifestyle.
• Product Propositions: Work with LBUs to study the product portfolio available in target markets; assist LBUs to design product propositions for new agents, existing agents or specific segments (e.g. HNW) to optimize sales; work with agency training teams to improve training as appropriate; collect insights from agency to feedback to Marketing.
• Training & Development: Collaborate with Group Distribution’s Learning & Development team; partner with Local Business Unit Heads of Training (HOTs) and their teams to ensure execution of Learning & Development roadmaps, support LBUs in driving training & development for Agency Executives (AEs), agency leaders and agents to support Premier Agency strategy.

Minimum Job Requirements:

• Bachelor degree or equivalent experience with at least 10 years’ work experience, preferably with regional experience in Asian
• Prior insurance industry experience and Agency experience required, preferably with experience in High Net Worth, Product Propositions or Training & Development
• Ability to engage with C-level suite and agency management staff
• Highly analytical with good problem-solving skills
• Ability to influence, lead and transfer skills to Local Business Unit teams

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.

FIND YOUR 'BETTER' AT AIA

We don’t simply believe in being ‘The Best’. We believe in better - because there’s no limit to how far ‘better’ can take us.

We believe in empowering every one of our people to find their 'better' - in the work they do, the career they build, the life they live and the difference they make. So that together we can support even more people - including our own - to live Healthier, Longer, Better Lives.

If you believe in better, we’d love to hear from you.

About the Role

Roles and Responsibilities:

Effective implementation of AML and Economic Sanctions compliance program

• To implement AML and Economic Sanctions Guidelines and programs, including but not limited to embedding compliance requirement in day-to-day operations of business.
• To develop and implement a risk-based assurance and monitoring program to ensure the compliance of the respective AML requirement.
• To implement the group-wide monitoring system on AML and Economic Sanctions in accordance with Group Compliance direction.
• To enhance compliance monitoring programs and investigation in relation AML requirements.
• To work with respective business collaborators effectively implementing AML source of wealth assessment.
• Training and communication of compliance policies and procedures.
• Support and coordinate with regulators on their regulatory inspection visits on AML Compliance.
• Effective compliance program assessment per agreed metrics by Group Compliance.
• Initiate proactive gap analyses and gap closure projects under AML and Economic Sanctions Programs.
• Maintain consistent local compliance policies and procedures which are aligned with Group Compliance policies and guidelines.
• Implement a risk based local assurance and monitoring programme which is expressly designed to assess compliance with AIA Group as well as local regulatory standards.
• To facilitate and support the development of AML and Economic Sanctions establishment under Target Operating Model.

• To be appointed as Deputy Money Laundering Reporting Officer for the company and conduct all vital duties as required.

Build a robust and well controlled AML system to ensure it performs as expected

• To embed AML System alerts and controls into Compliance and first lines daily operational process.
• Ongoing review the performance of AML System to align with the latest business and system development. Ensure key system functionality on AML system are continuously improved and any identified deficiency are timely resolved.

Effective implementation of compliance policies and related procedures to address key compliance risks of Anti-Corruption

• Liaise with respective affected departments to implement action plan to remediate the gap identified. To supervise the implementation status of remediation action plans to ensure risks are adequately addressed.
• To implement compliance program in accordance of the agreed compliance plan.
• Effective management of compliance incidents including performing investigation, reporting and escalation and the monitoring of the implementation of remedial actions.
• Training and communication of compliance policies and procedures.
• Effective compliance program assessment per agreed metrics by Group Compliance. Quality and clarity of issues and risk reporting.
• Maintain consistent local compliance policies and procedures which are aligned with Group Compliance policies and guidelines.
• Implement a risk based local assurance and monitoring programme which is expressly designed to assess compliance with AIA Group as well as local regulatory standards.

Engagement with Business Units collaborators to ensure compliance risk is embedded into business decision

• Coordinate AML Committee (including first line and second line people) with regular meeting as an engagement platform to discuss various tasks and improvements in company AML program.
• Enhance engagement with business units to provide advice and solutions to lead compliance and regulatory risks in areas acting as SME in order to support quality business growth. Maintains relationships with a network of diverse contacts.
• Raises awareness of the business units concerning the three-line of defense risk management model.
• Maintains relationships with a network of diverse contacts
   

Minimum Job Requirements:

• Bachelor’s degree in Accounting, Finance, Information Technology, Law or Business or equivalent with a minimum of 6 years proven working experience in the financial services industry focused on compliance, risk management, legal and/ or internal controls.
• Professional qualification in life insurance, Compliance, Internal Audit, IT Audit or related disciplines is preferred.
• In-depth understanding of the Insurance business is preferred.
• Have hands-on experience to data analytics and data extraction tools.
• Good interpersonal and communication skills and self-motivated.
• Good written and spoken communication skills in English and Chinese.
• Independent and be able to work under pressure.
• Be organized, meticulous with good problem solving skills.
• High level of integrity and take ownership and accountability of results.

Others:

• You are required to acquire relevant licence if your job involves in regulated activities
   

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.

FIND YOUR 'BETTER' AT AIA

We don’t simply believe in being ‘The Best’. We believe in better - because there’s no limit to how far ‘better’ can take us.

We believe in empowering every one of our people to find their 'better' - in the work they do, the career they build, the life they live and the difference they make. So that together we can support even more people - including our own - to live Healthier, Longer, Better Lives.

If you believe in better, we’d love to hear from you.

About the Role

Internship Period: 11 June 2024 to 16 August 2024

The purpose of our 10-weeks programme is to provide students, who are passionate in Insurance industry, the opportunity to understand our business through hands-on work experience, projects and programme activities.

What you will learn and develop:

Depending on the suitable development opportunities in Group Distribution

In the Business Development, Group Agency Distribution Team, you may be involved in:

• Supporting management report preparation
• Supporting agency data analysis
• Supporting cross-functional initiatives and collaborations, e.g., ESG (Environmental, Social and Governance) and BCM (Business Continuity Management)
• Supporting the planning & execution of regional programs and LBU initiatives (as needed)

In the Agency Operations & Digitalisation, Group Agency Distribution Team, you may be involved in:

• Assisting in maintaining SharePoint structures
• Supporting production of regular reports
• Supporting Agency Share Purchase Plan (ASPP) activities
• Assisting in the co-ordination and communication of agency recognition and awards
• Supporting agency digitalisation initiatives

In the Group Distribution Office, you may be involved in:

• Working closely with Group Distribution Event Management team to manage the planning and execution of regional events held by Group Distribution
• Collaborating with Group Distribution stakeholders to source and analyze event options to optimize budget spending and resource allocation
• collaborating with external event organizers and vendors
• Supporting post-event tasks, including reporting and expenses tracking
• Supporting Group Distribution Reporting team on various reporting matters

What you will need:

• Students from all background and field of study who are in your penultimate year of study
• Excellent teammate and curious learner
• Ability to multi-task, quick to adapt and able to work in fast paced work environment
• Strong command of written and spoken English and Chinese
• Strong digital literacy required, proficient in Microsoft Office

Shortlisted candidates will be invited for interview in March / April 2024

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.

FIND YOUR 'BETTER' AT AIA

We don’t simply believe in being ‘The Best’. We believe in better - because there’s no limit to how far ‘better’ can take us.

We believe in empowering every one of our people to find their 'better' - in the work they do, the career they build, the life they live and the difference they make. So that together we can support even more people - including our own - to live Healthier, Longer, Better Lives.

If you believe in better, we’d love to hear from you.

About the Role

Roles and Responsibilities:

Fund Performance Analysis

• Conduct quantitative fund analysis to dissect the feature and performance of competitors’ fund products.
• Conduct multi-dimensional fund comparison between AIMHK’s funds and competing funds.
• Work with Group Investment’s Middle Office, AIMHK’s investment teams and AIAHK’s stakeholders to prepare regular and ad hoc fund performance related reports.

Portfolio Modelling & Simulation

• Conduct portfolio modelling, simulation and back-testing to validate and support new product ideas.
• Propose optimal asset and/or regional allocation mix for new fund products based on in-depth quantitative analysis and simulation.

Fund Ranking Modelling

• Manage and maintain an in-house developed Visual Basic fund ranking model.
• Run the fund ranking model on a regular basis and report the ranking results to AIAHK’s ILP team as part of AIMHK’s Type 4 advisory services.

Model Portfolios For ILAS/PLP Customers

• Assist AIAHK’s ILP team with the development and ongoing monitoring of model portfolios for ILAS/PLP customers.
• Conduct in-depth fund style and scenario analysis on funds on AIAHK’s ILAS platform to enhance the performance of model portfolios.

Ad hoc Quantitative Analysis

• Provide ad hoc quantitative analysis on investment fund markets.
• Communicate the findings to fellow colleagues of the Product & Business Development team. 

Stakeholder Management

• Establish good rapport with stakeholders within AIA Group, including AIAHK (e.g. investment, ILP & MPF teams), Group Investment (e.g. GIMO) and AIAIM in Singapore. 
• Provide investment & fund related supports to the MPF and ILAS teams of AIAHK. 

Minimum Job Requirements:

• At least 10 years of experience in quantitative finance or portfolio/fund analysis in fund houses, investment banks or financial institutions.
• Postgraduate qualification in mathematics, statistics, econometrics, actuarial science, or quantitative-related subjects.
• Well-verse in Visual Basic, Bloomberg and Morningstar system.
• Investment-related professional qualification (e.g. CFA, FRM or CIPM).
• In-depth understanding of quantitative dynamics of major asset classes, including equities, bonds and currencies.
• Ability to quantitatively translate investment product ideas into model portfolios and perform portfolio simulation.
• Knowledge of retail financial markets and wealth management products.
• Strong presentation and report-writing skills.
• Good team player with strong coordination skills to work with colleagues from various cultural background.

Others:

• You are required to obtain the relevant license(s) if your job involves regulated activities

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.

At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone.

It’s about finding new ways to not only better people's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030.

And to get there, we need ambitious people who believe in playing an important part in shaping that future. People seeking unmatched career and personal growth opportunities, who are driven to work with, and learn from some of the most inspiring and supportive leaders in the business.

Sound like you? Then read on.

About the Role

Roles and Responsibilities:

Workflow Management

Ensure the centre’s environment, traffic, resources and service workflow are smooth and proper.

• Serve as the centre in charge when superior is not around and to oversee the PRC service at Wealth Select Centre on Saturday and Public Holidays.
• Do good traffic control.
• Make good resources' planning.
• Customer enquiries, requests and complaints are handled effectively and efficiently.
• Implement documented procedures, service benchmarks, regulatory requirements, company’s policies and practices.
• Give appropriate advices or approval on customer requests in relation to policy matters with reference to applicable guidelines.
• Resolve complaints escalated from subordinates
• Create good customer experience via seamless workflow and collaboration with working partners.

Staff Training and Mentoring

Act as a trainer and monitor team members’ performance.

• Identify training needs of team members on both hard and soft skills and prepare pertinent training plans.
• Report regularly to superior(s) on team members’ performance.
• Empower team members to work towards Company’s service direction.

Quality Assurance

Ensure quality services are provided to customers and strike for service excellence.

• Uplift service standard, consistency, alignment and flexibility.
• Make market intelligence and benchmarking. Bring in good practices.
• Collect customer feedback and take improvement actions where necessary.
• Update service manuals/guidelines/procedures.
• Conduct investigation for complaint/non-compliant cases and report findings timely.
• Take corrective/remedial action to salvage operations deficiencies/service gaps.
• Initiate and implement service enhancement items to uplift customer experience and operation efficiency.

Report Management

Prepare reports with quality and within timeline.

• Consolidate and analyze data
• Identify areas for improvement and action plans.

Stakeholder Management

Build up close and cordial relationship across teams to facilitate daily operations.

• Mitigate team conflicts and communication problems.
• Maintain harmonious relationship.
• Be responsive to enquiries and requests.
• Balance the interests of different parties.

Advocate of CETP and EODB

Act as an advocate of CETP and EODB to facilitate the development of CETP and EODB in S&O.

• Participate in service enhancement related projects.
• Engage team members in support of CETP and EODB.
• Be a role model to foster the staff proposition “Challenge”, “Empowerment” and “Growth”.

Other Responsibilities

• Perform other responsibilities and duties periodically assigned by superior(s) in order to meet operational and/or other requirements.

Minimum Job Requirements:

• University / College graduate with 4-5 years’ proven experience OR Form Five plus at least 7-8 years’ working experience
• Solid knowledge of life insurance
• Good communication and interpersonal skills
• Service-oriented and self-motivated
• Able to deal with difficult customers
• Positive to changes and challenges
• Proficient in both spoken and written English and Chinese including Mandarin
• You are required to obtain relevant license if your job involves in regulated activities

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.

Job Responsibilities:

• Responsible for the overall HR operations and functions of the organization
• Develop and implement HR policies and procedures to ensure compliance with employment laws and regulations
• Oversee the recruitment and onboarding process, including job postings, candidate screening, interviews, and job offers
• Manage employee benefits and compensation, including payroll administration and leave management
• Handle employee relations, performance management, and disciplinary actions
• Coordinate and conduct training and development programs for employees
• Manage employee engagement initiatives and events
• Ensure HR data accuracy and maintain HR records and documentation
• Provide HR advice and support to management and employees

• Bachelor's degree in Human Resources, Business Administration, or related field
• Minimum of 5-7 years of experience in HR roles
• Strong knowledge of Hong Kong employment laws and regulations
• Experience in full-cycle recruitment, including candidate sourcing, screening, and interviewing
• Solid knowledge of HRIS systems and Microsoft Office applications
• Excellent communication and interpersonal skills
• Strong leadership and people management skills
• Ability to handle multiple tasks and work under pressure
• Fluent in English, Cantonese, and Mandarin

• Private Health Insurance
• Pension Plan
• Performance Bonus
• Training & Development
• Paid Time Off

About the Role

We're now looking for a dynamic Assistant Manager to join The Pizza Project Central, the buzzing flagship of our pizza restaurant for the people, on lively Peel Street.

As an Assistant Manager, you will support the Restaurant Manager in running a top-quality, high-volume venue. You will ensure the team is well-trained and motivated and consistently delivers our guests a friendly, approachable, caring and informed service experience. You will be identifiable as a manager whilst on the floor, greeting guests and dealing with any issues.

The ideal candidate is passionate about hospitality, has at least one year's experience as an assistant manager in a highly regarded restaurant, and is a hands-on, floor-based manager who enjoys being guest-facing.

Fast-track your career progression, join an internationally diverse work environment, and be a champion of exceptional guest experience.

Duties & Responsibilities

• Ensure smooth implementation and execution of the restaurant operations.
• Provide training to the team to deliver the highest quality of service and sustain the brand image.
• Implement marketing activities to drive sales and revenue for the restaurant.
• Control stocks for daily use in restaurant to ensure service requirements are met
• Supervise and coordinate the prompt, high-standard, efficient and courteous serving of food and beverages in the restaurant.
• Manage and store vendors' contracts and invoices.
• Support the Restaurant Manager in coordinating various activities such as hiring and training, arranging schedules and guest requirements.
• Arrange for new employees' proper onboarding (scheduling training and ordering uniforms)
• Monitor compliance with safety and hygiene regulations.
• Gather guests' feedback, respond accordingly, and resolve guest complaints.

• 3+ years experience in hospitality industry
• Strong management skill with a positive mindset and friendly image
• Understanding in MS Office
• A team player who is reliable and dependable
• Enthusiastic when serving guests
• Excellent communication, interpersonal and leadership skills
• Self-organised and details-oriented with a strong sense of responsibility
• Good business sense and operational, administrative and social skills
• Passion, determination and commitment for success in the F&B industry
• Embodies our behavioural values – Teamwork, Be Nice, Commitment, and Positivity

• 50% discount at all our restaurants
• Probation completion bonus
• Guaranteed revenue share
• Cash and credit card tips
• Medical insurance
• Referral bonus

Discover more about your next adventure:  https://thepizzaproject.hk/our-philosophy/

About us

We pride ourselves as the best and largest vertically integrated, omni-channel women's fashion brand in the region. Founded in 2010, we have grown to 250 people strong, proudly headquartered in Singapore with country offices in Indonesia and Malaysia and an omni-channel presence across these 3 markets. In addition to our retail franchise in Cambodia, we ship internationally to 15 markets (Hong Kong, China, Philippines and Australia, New Zealand, US, Canada, Macau, Japan, Korea, Vietnam, Thailand, Myanmar, Cambodia & Brunei).

We are taking our definition of new female retail global, with our sights set on becoming the most thoughtful brand for the everyday woman.

關於我們

我們是亞洲區內最頂尖最大型的垂直整合全方位零售女裝品牌，我們對此引以為傲。從 2010 年品牌創立以來，總員工人數已達至 250 人。品牌的總部位於新加坡，其他地區辦公室則分布在印尼及馬來西亞，全方位零售網絡則擴及上述 3 個市場。除了在柬埔寨的零售特許業務以外，我們還擴及全球 15 個市場（包含香港、中國、菲律賓及澳洲、紐西蘭、美國、加拿大、澳門、日本、韓國、越南、泰國、緬甸、柬埔寨及汶萊）。

我們致力於改造全球女裝零售的定義，並透過我們的視角將 Love Bonito 蛻變成專為所有女性而設的卓越品牌。

The team

The Love, Bonito team is a passionate, dynamic, innovative and fun-loving family. From fashion-lovers, savvy marketers to tech whizzes, we have a diverse team of talented individuals with one unified focus - our customer, the Love, Bonito woman. She is at the heart of everything we do and we pride ourselves in always taking an innovative, data-centric yet considerate approach in creating the right experiences, products and content for her. With big dreams and a grand mission, we’re looking for great like-minded people to join us - people who are as passionate, fearless and entrepreneurial.

If you’re looking for a dynamic, no corporate-BS environment to learn, grow, and really make an impact, we could be the perfect fit for you!

團隊

Love, Bonito 的團隊滿懷熱情、活力充沛、積極創新，是個滿載歡欣的大家庭。團隊的成員組成豐富多元，包括時裝愛好者、睿智營銷人員、以及科技奇才，每位成員都朝著同一個目標邁進：「為 Love, Bonito 女裝品牌顧客服務」。團隊所做的努力都是以顧客為主，我們引以自豪地採取別具新意、數據導向、迎合市場需求的方式，為女性顧客打造頂級體驗、產品及服務。我們懷有偉大夢想及宏大使命，並正在尋找懷有相同熱情、勇敢無懼且具有商業經驗的同仁加入我們。

若你在尋找靈活多元、高效率的工作環境，希望在公司裡學習成長並地造成實在的改變，Love, Bonito 就是最適合的公司！

The role

You will be responsible for bringing our Love, Bonito brand to life in Hong Kong via our store, as part of our mission to become the largest and most thoughtful brand for Asian women globally.

As our Store Manager in Hong Kong, you will lead the roll-out and running of our retail stores and pop-ups throughout the city, as we expand our reach more aggressively in market over the next few years. You should be a proud ambassador of our culture and values, have an outgoing and warm personality, and of course be someone who loves people and is passionate about the service and retail industry.

應徵職位

我們致力於打造全球最大的為亞洲女性貼心打造的時裝品牌，你將負責帶領 Love, Bonito 品牌的香港實體店鋪。

身為香港的店舖經理，你將創立並且管理香港零售門市以及快閃店，協助我們在未來更加積極地拓展香港市場。身為領導者，你應致力於體現公司文化及價值觀，必須含有性格外向、親切友善，熱愛與人相處的特質，並對服務及零售業界懷有熱誠。

You should have / be

• A passion and genuine love for retail and customer service - always thinking of the customer first!
• A performance-driven attitude with a hunger and thirst for results
• A high degree of professionalism, work ethic, judgement and keen attention to detail
• A genuine interest and passion for fashion
• Strong leadership skills in motivating and driving a team
• An outgoing and warm personality who enjoys interacting and connecting with people to build trusting relationships with both internal employees and our regular customers
• A good team player, a self-starter, decision maker, gap spotter, captain of the ship
• Ability to work under pressure and meet tight deadlines
• Highly independent and resourceful, with an ability to problem solve creatively and quickly on-the-go
• Highly energetic with a positive and infectious energy!
• A Love, Bonito ambassador who believes in and embodies our culture and core values of - People Matter, Go Above & Beyond, Be Bold, Be Creative, Always Keep It Real, We’re Better Together

具備條件

• 熱情誠懇地提供零售及客戶服務，並時刻以顧客為優先！
• 重視績效目標，並追求卓越業績
• 秉持職業道德及理智判斷地專業工作，同時著重事項細節
• 對時裝產業富有興趣、滿懷熱情
• 具有出色的領導技巧，能夠積極帶領整個團隊
• 性格外向、親切熱情、享受與人相處互動，從而在內部員工與熟客之間建立互信關係
• 善於合作、做事主動、果斷決定、彌補差距、堅定領導
• 善於應對工作壓力以及緊迫時間表
• 處事獨立、足智多謀，能夠在不同情況下能夠創意地且迅速地解決問題
• 充滿活力，態度正面，以豐富熱情感染他人！
• 堅信和體現 Love, Bonito 的公司文化及核心價值

Main responsibilities

Team Management & Leadership:

• Meet sales goals by leading, managing, mentoring, and providing feedback to a team of full-time and part-time retail associates
• Inspire and motivate team to work towards a collective goal
• Collaborate closely with all other functional team leads in particular Commercial, Operations, Marketing and People & Culture

Retail Performance & Operations:

• Customer Care, Sales & Stock Management, Visual Merchandising, Operations, Human Resources, Loss Prevention
• Drive store performance via retail strategies, customer experience, service and visual merchandising
• Manage the overall store operations to ensure a consistent and solid Love, Bonito experience, which includes daily stand-ups, retail training, customer service training, inventory management, stockroom management, order replenishments, visual merchandising, manpower planning, stock take etc.
• Conduct manpower resource planning for both permanent and temporary retail staff; manage shift schedules and retail staff budget to achieve optimal staffing levels for excellence in the brand's customer experience, according to peak hours, days, and seasonality
• Oversee general store administration and ensure compliance with policies and procedures, including goods receiving & transfers and cashier balancing
• Be present and operating on retail floor as floor manager
• Develop strategies to enhance the store customer experience and drive sales performance by conducting weekly business reviews to expand our customer base, increase store traffic and optimize profitability.
• Deal with all issues that arise from staff or customers (complaints, grievances etc)
• Conduct weekly business reviews with team to increase traffic, expand base, retain customers and optimize profitability
• Collaborate closely with Regional Head of Retail Operations in ensuring consistency and the roll-out of retail best practices
• Work closely with CCO & Country Manager in the sourcing and launching of new stores

主要職責

團隊管理與領導力:

• 領導、管理、監督每月銷售目標，並提供反饋與檢討給相關正職與兼職人員
• 能夠激發整個團隊為同一目標努力
• 同時和廣告、營運、銷售、人資部門主管交流與互通訊息

零售績效和運營:

• 透過零售策略、客戶體驗、服務及視覺行銷，改善店舖整體表現
• 管理整體店舖營運，以確保為 Love, Bonito 顧客帶來貫徹一致的理想體驗。其中包含每日會議、零售培訓、客戶服務培訓、庫存管理、倉庫管理、補貨、視覺營銷、人力規劃、點貨等等。
• 在零售空間擔任店舖經理一職
• 負責招聘、指導全體兼職與正職員工，建立強大團隊
• 每週與團隊檢討業務運作，以提升客流量、擴展客戶群、留住顧客和提高盈利
• 與地區零售營運主管密切協作，以確保互有共識地同步而行，並採用最佳的零售方式
• 與其他部門的團隊領袖（業務發展、銷售策劃、市場營銷等等）通力協作，以發展 Love, Bonito
• 在新店籌備和開張方面，與商務總監及國家主管經理合作

KPIs

• Store performance
• Customer satisfaction score
• Visual merchandising excellence
• Inventory management
• Store team retention & happiness

關鍵績效指標

• 店舖表現
• 顧客滿意指數
• 視覺陳列
• 庫存管理
• 店員留存率＆工作滿意指數

Qualifications & Experience

• Minimum 6 years of experience in the retail industry, preferably in fast fashion
• Minimum 3 years of experience in managing a retail team(s)
• Experience in leading and managing a team
• Numerate with strong Excel skills
• Effectively bilingual in English and Cantonese, mandarin is a plus
• Bachelor’s degree - all fields are welcome!

資歷及經驗要求

• 至少具有 6 年的零售產業經驗（時尚、服裝產業佳）
• 至少具有 3 年的管理零售店舖的經驗
• 具備領導和管理團隊的經驗
• 精通於 Excel 試算表功用
• 通曉英語與廣東話，及簡單普通話
• 至少擁有學士學位（各領域都歡迎！）

1. A dynamic, no corporate-BS environment to learn, grow, and really make an impact.
2. Staff Wellness

• Comprehensive corporate insurance (Fully covered visits at our panel clinics, Dental coverage, Maternity reimbursement for both our employees and their wives, Mental wellness support)
• Tailored coaching services for mental wellness.

• Coaching
• Dedicated leadership training for those of managerial responsibilities

• Generous staff discount off LB products
• Corporate partnerships with a variety of companies
• Employee driven peer-to-peer recognition platform to honour and celebrate everyday achievementsInternal
• Referral programme

福利

1. 充滿活力＆成長機會的工作環境
2. 員工健康福利

• 針對精神健康的量身定制教練服務

• 為具有管理責任的人員提供專門領導力培訓

• 優惠的員工折扣價格購買LB產品
• 與多家公司建立的企業合作關係
• 員工自主推薦同事的同儕認可平台，以表彰和慶祝日常成就
• 內部推薦計劃

About us

The team

The Love, Bonito team is a passionate, dynamic, innovative and fun-loving family. From fashion-lovers, savvy marketers to tech whizzes, we have a diverse team of talented individuals with one unified focus - our customer, the Love, Bonito woman. She is at the heart of everything we do and we pride ourselves in always taking an innovative, data-centric yet considerate approach in creating the right experiences, products and content for her. With big dreams and a grand mission, we’re looking for great like-minded people to join us - people who are as passionate, fearless and entrepreneurial.

If you’re looking for a dynamic, no corporate-BS environment to learn, grow, and really make an impact, we could be the perfect fit for you!

團隊

Love, Bonito 的團隊滿懷熱情、活力充沛、積極創新，是個滿載歡欣的大家庭。團隊的成員組成豐富多元，包括時裝愛好者、睿智營銷人員、以及科技奇才，每位成員都朝著同一個目標邁進：「為 Love, Bonito 女裝品牌顧客服務」。團隊所做的努力都是以顧客為主，我們引以自豪地採取別具新意、數據導向、迎合市場需求的方式，為女性顧客打造頂級體驗、產品及服務。我們懷有偉大夢想及宏大使命，並正在尋找懷有相同熱情、勇敢無懼且具有商業經驗的同仁加入我們。

若你在尋找靈活多元、高效率的工作環境，希望在公司裡學習成長並地造成實在的改變，Love, Bonito 就是最適合的公司！

The role

You will be responsible for operational and customer excellence, training and people development, and financial profitability for a cluster of stores. Through an establishment of a positive culture, clear expectations and policy & procedural implementation, the Area Manager actively engages and collaborates with all stakeholders to develop operational efficiency and scalability. This role will be integral to the success of Love, Bonito especially as we continue to expand our retail reach in Singapore over the next few years. Reporting directly to the Country director, you will analyse, interpret and report operational business results to ensure that the overall success of a cluster of stores is attained.

You should have / be

• A Love, Bonito ambassador who believes in and embodies our culture and core values
• A passion and genuine love for people; you are a strong leader and are passionate about training, coaching and mentoring a strong team of 100 people
• A performance-driven attitude with a hunger and thirst for results and sales
• A high degree of professionalism, work ethic, judgement and keen attention to detail
• Strong communication skills and an outgoing personality who enjoys interacting and connecting with people to build trusting relationships with customers and external stakeholders
• A good team player, a self-starter, problem solver, decision maker, gap spotter, captain of the ship
• Technical knowledge in all operational aspects of the store, including but not limited to new store opening operations planning, inventory management, sales and cash management, roster building, staff training and coaching, stock taking, and recruitment.

Main responsibilities

Team Management & Leadership

• Meet group and company KPIs by leading, coaching, and mentoring a team of Stores in Charge to strongly believe and live out the LB vision and mission
• Inspire and motivate entire store teams to work towards a collective goal through a close partnership with the leadership teams in each store
• Continuously conduct succession planning for all stores by external hiring, or foster internal career development and growth by building the skills and capabilities of existing team members
• Champion employee engagement and promote a collaborative and inclusive environment for a robust team of Part Time and Full Time girls
• Ensure compliance with the company’s policies and stance on people and operational guidelines

Retail Performance & Operational Excellence

• Responsible for P/L for the directly operated retail stores for the assigned region
• Develop and oversee the implementation of strategic initiatives designed to drive growth, profitability, customer satisfaction and operation efficiency and productivity
• Take all actions necessary to achieve sales objectives, and define best corrective actions (both short term and long term
• Work closely with Retail Operations team to continuously develop the retail processes to increase productivity and ensure efficiency in all store operations aspects
• Conduct analysis of product trends and P.O.S. potential to ensure adequate and appropriate stock levels
• Support Commercial(Merchandising) Team in the definition of product and price strategies by providing feedback from the retail stores
• Collaborate with Marketing and growth team in special events to enhance the brand image and sales;
• Partner with HQ Training to promote retail and operation training to store staff to ensure quality service is maintained within all stores
• Maintain outstanding store conditions to optimise layout and displays in-store; support brand and visual campaigns of new tacticals and launches.
• Conduct manpower resource planning for all stores; manage shift schedules and human cost budget to achieve optimal staffing levels for excellence in the brand's customer experience, according to peak hours, days, and seasonality
• Partner with People and Culture team to ensure the proper development of people in stores through the diffusion of the best practices and the direct involvement into business activities
• Undertake financial management to ensure stores are profitable and stay within budgets; provide reports and resolutions to ensure an efficient resource usage to increase profitability
• Assist the Regional Director to develop new business opportunities in both existing locations and new locations
• Build good relationships with landlords and developers

[HQ] Collaboration with internal stakeholders

• Collaborate closely with Retail Centre of Excellence (CoE) for the brainstorming and execution of campaigns, events, and store openings
• Together with Retail CoE, identify business opportunities and actively engage in anticipating business impact or roll out plans; provide input in developing effective and scalable solutions to improve operational efficiency
• Report to senior management on progress and issues by constantly evaluating performance using key metrics and address issues to improve it

KPIs

• Retail Sales/Revenue Growth/Productivity
• Customer Service Excellence/NPS
• Store Operations/Visual Merchandising Excellence
• Store staff retention rate

Qualifications & Experience

• Minimum 7 years of experience in the retail industry, preferably in fast fashion
• Minimum 3 years of experience in managing a retail team(s) - both front and back of house
• Practical and hands-on experience of Hong Kong market with a proven track record of effective brand building initiatives and the ability to drive business goals
• Extremely customer-centric and genuinely enjoys serving and getting to know customers better
• Strong leadership and interpersonal skills, able to motivate and lead the retail team
• Possess high level of commercial acumen, self-initiative, strategic and analytical mindset combined with a drive for results
• Bilingual: English and Cantonese

• Full corporate insurance
• Staff discounts
• A dynamic, no corporate-BS environment to learn, grow, and really make an impact

• 完善公司保險
• 員工折扣
• 充滿活力＆成長機會的工作環境

FIND YOUR 'BETTER' AT AIA

We don’t simply believe in being ‘The Best’. We believe in better - because there’s no limit to how far ‘better’ can take us.

We believe in empowering every one of our people to find their 'better' - in the work they do, the career they build, the life they live and the difference they make. So that together we can support even more people - including our own - to live Healthier, Longer, Better Lives.

If you believe in better, we’d love to hear from you.

About the Role

Roles and Responsibilities:

• Support and coordinate the Operational Risk Committee and other relevant management committees
• Partner with risk owners to drive the identification and assessment, management and response, monitoring, and controls of operational risks on key initiatives and projects
• Coordinate with risk owners to conduct risk and control assessment, perform independent operational risk assessment and provide quality assurance on the effectiveness of key controls
• Assist in preparing regular risks reports to ensure key operational risks are appropriately addressed in Risk Committees
• Lead and manage the operational risk incident reporting.  Ensure operational risk incident is well managed and mitigation/preventive actions have been implemented.
• Promote a strong risk awareness and culture through regular communication to staff and distribution channels and delivery of training
• Be a key player of the Outsourcing Committee & Outsourcing  Workgroup to provide advice to local functions on key matters / assessments related to outsourcing arrangement from operational risk perspective and prepare meeting materials and minutes
• Ensure adherence to group and company policies and standards
• Support the implementation of Operational Risk Management Framework and Risk Taxonomy as directed by AIA Group from time to time.
• Support and coordinate the Risk Management & Compliance Certification, Control Environment Assessment, Operational Risk Charge Assessment
• Support relevant reporting in operational risk related systems (e.g. eGRC, TPMS, IRIS).  
• Support the Own Risk and Solvency Assessment (ORSA) process related to Operational Risk and develop tools to quantify the top risks for prioritization
• Support the ESG-related matters from Operational Risk perspective
• Conduct timely and accurate communications to various stakeholders such as internal parties, Group Office, regulators, auditors, etc

Minimum Job Requirements:

• A Bachelor degree in Business Management/ Economics/ Finance and Accounting.
• At least 8 years of Risk Management/ Internal Audit/ Compliance experiences in life insurance/ financial industries. Candidates with more experience will be considered as Principal (Senior Manager Level).
• Knowledge of insurance business operations.
• Work independently and be able to lead/facilitate projects and business initiative.
• Critical thinking and ability of influencing
• Multi-tasking ability and problem-solving ability
• Excellent communication skills, both verbal and written.
• Be a good team player.

Others:

• You are required to obtain the relevant license(s) if your job involves regulated activities

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.

Job Responsibilities:

Corporate Accounting

• Handle full sets of accounts including but not limited to financial and management reporting, AR, AP, management fee records, bank reconciliation, etc
• Prepare monthly end close, prepare management report and FRR reporting in a timely manner and in compliance with local regulations
• Monitor the liquid capital on a monthly basis
• Prepare consolidation package, including all necessary consolidation adjustments and eliminations 
• Prepare consolidated cashflow forecast and annual budget

Fund Accounting

• Process vendors' invoices for the fund and corporation
• Work with fund administrator on non-trading expenses bookings and payments for third-party invoices
• Perform NAV pack and returns review, management fee and performance fee review, etc

Other responsibilities

• Coordinate with auditor and tax advisor for tax filing and annual audit
• Assist in system enhancement and ad-hoc tasks

• Bachelor's degree or above in Accounting/Finance or a related discipline
• At least 4 years of corporate accounting/ auditing experience with FS exposure
• Good command of both written and spoken English and Chinese
• Good knowledge of International Accounting Standards and US GAAP, tax, and relevant statutory rules and regulations

• Private Health Insurance
• Pension Plan
• Performance Bonus
• Training & Development
• Paid Time Off