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APM Monaco

Assistant IT Service Delivery Manager

Full-time

Central, Hong Kong Island

Customer Service

3 days ago

APM Monaco is looking for an experienced Assistant IT Service Delivery Manager based in our Hong Kong office. This role is a newly created position an..

APM Monaco is looking for an experienced Assistant IT Service Delivery Manager based in our Hong Kong office. This role is a newly created position and will be reporting to Global IT Director – Infrastructure & Security in Guangzhou.

Responsibilities:

End user IT support in Hong Kong and Monaco office, include but not limited to:

MacOS computer management & troubleshooting.
Microsoft Office 365 (email, Teams, etc) and other business-related software tools.
User account management, creation, delegation, permission, decommission, etc.
Asset management including computer, iPhone, iPad, AppleTV, etc.
Network management, mobile phone plan subscription, etc.
IT devices procurement and provision.
VIP support for high level management.
Cooperate with other teams, provide IT values and efforts to achieve business target.

Manage IT related devices & support services for international boutiques.

Boutique network management and troubleshooting.
Windows PC & printing.
Mobile device (iPad, iPhone) management via MDM.
CCTV & Traffic Count system.
Spotify & HiFi box.
Device procurement, provision & delivery when necessary.
Communicate with Area Manager/Store Manager for retail business needs, provide IT values accordingly.

Backend maintenance and supply vendor management.

Regular visit to datacenter (located in Hong Kong) for maintenance & troubleshooting.
Act as primary contact person for IT product & service vendor in HK: datacenter, networking, hardware & software services, etc.

Technical Skillset:

Apple ecosystem, iOS, iPad OS, Apple TV, iCloud and especially MacOS. Be master of operation and troubleshooting.
Microsoft enterprise technologies, AD domain, AAD, Microsoft 365.
Networking technologies, LAN, Wireless LAN, WAN.

Good understanding of Virtualisation technologies, VMWare and Cloud services.

Other Requirements:

7-10 years of relevant experience
Good communication skills and enthusiasm for IT support service.
Coordination, cooperation and team working ability.
Native in Cantonese and fluent in English. French will be a plus.
Flexibility to be on shift and support boutiques across different time zones.

Quick Apply

nextRoles

Senior Security Consultant (IT / Telecom / System Integrator)

Full-time

Hong Kong, Hong Kong

Legal / Public / Security

2 weeks ago

*** Key Summary ***networking design and technologies across LAN, WAN, Data Centre and CloudProficient in Palo Alto Networks Security Technologies **..

*** Key Summary ***
networking design and technologies across LAN, WAN, Data Centre and Cloud

Proficient in Palo Alto Networks Security Technologies

*** Key Responsibilities ***
Master various network security technologies, and have extensive experience in installing, configuring, managing network security products like Firewalls, Application Security, virtual networking, SD-WAN, Remote Access VPN, SASE, and cloud/virtualization platforms

- Collaborate with the customer’s security and network teams to establish trust and confidence
- Design, plan, document and oversee all aspects of complex network design and implementation projects involving diverse technologies
- Provide comprehensive guidance for developing and modifying security solutions.

Job Descriptions:

Master various network security technologies, and have extensive experience in installing, configuring, managing network security products like Firewalls, Application Security, virtual networking, SD-WAN, Remote Access VPN, SASE, and cloud/virtualization platforms
Collaborate with the customer’s security and network teams to establish trust and confidence
Design, plan, document and oversee all aspects of complex network design and implementation projects involving diverse technologies
Provide comprehensive guidance for developing and modifying security solutions.
Coordinate project schedules and resources with customers, engineers, vendors and third parties to deliver solutions on time
Manage multiple projects effectively and work calmly under pressure
Mentor engineers to enhance their technical skills and improve service delivery
Investigate, troubleshoot and resolve network and security incidents
Serve as a point of escalation and assist engineers with projects and security cases
Manage multiple projects effectively and work calmly under pressure

*** Key Requirements ***
Must-have
- 6 years of in-depth work experience in Network Security and Cybersecurity
- Palo Alto Networks Certified Network Security Engineer
- Degree holder in IT related disciplines or equivalent
- Work experience in SI company / vendor / telecom

Good-to-have
- Strong knowhow in Cisco networking e.g. OSPF, BGP, IPSEC VPN, and QoS

- certifications in Network Security product preferred

Job Specification

Degree holder in IT related disciplines or equivalent
Proficient in Palo Alto Networks Security Technologies and other its cybersecurity product solutions
Minimum of 6 years of relevant in-depth work experience in Network Security and Cybersecurity, such as Network Security Infrastructure, CyberSecurity, SD-WAN, Application Security, Remote Access VPN, and other network related technology solutions.
In-depth knowledge and experience in networking design and technologies across LAN, WAN, Data Centre and Cloud, particularly AWS and Azure. Familiarity with various networking vendors and their technologies, including CheckPoint, Palo Alto Networks, Fortinet, Cisco.
Holder certifications in Network Security product such as PCNSE (Palo Alto Networks Certified Network Security Engineer) and relevant Cybersecurity certificates such as CISSP, CISA, CISM or CEH etc. is advantage
Strong understanding of general Cisco networking e.g. OSPF, BGP, IPSEC VPN, and QoS
Experience with common deployment patterns, including infrastructure solutions to support secure and resilient multi-site applications, and secure single and multi-tenanted virtual environments.
Leadership skills and experience in engaging technical and business personnel to reach consensus on solutions across a broad group of stakeholders.
Strong problem solving, analytical, interpersonal and communication skills in both written and verbal English and Cantonese
Candidates with more experience will be considered as the position of Senior Security Consultant

Quick Apply

Kody

Customer Operations and IT Networks Engineer

Full-time

Hong Kong, Causeway Bay

Customer Service

3 weeks ago

Kody, a leading Fintech company focused on revolutionising online payment solutions and financial services for brick-and-mortar businesses, is seeking..

Kody, a leading Fintech company focused on revolutionising online payment solutions and financial services for brick-and-mortar businesses, is seeking a skilled Customer Operations and IT Networks Engineer to join our innovative team.

As the Customer Operations and IT Networks Engineer, you will be responsible for maintaining and optimising our IT infrastructure and ensuring seamless operations across customer networks. You will collaborate closely with both our operations team and clients to troubleshoot any issues, enhance system performance, and ensure the reliable delivery of our services. A strong technical background, especially in computer networking, combined with excellent customer service skills is essential for this role.

Responsibilities

Monitor and maintain IT infrastructure, ensuring all systems are functioning smoothly.
Provide technical support and troubleshooting for internal and client network issues.
Collaborate with the Customer Operations team to solve technical problems encountered by clients.
Work with Customer Operations to deploy, maintain and troubleshoot Kody equipment in customer's sites.
Implement network configurations, maintenance routines, and system upgrades to optimise performance.
Conduct regular network assessment and security audits to anticipate potential issues.
Document processes, system configurations, and any issues encountered during operations.
Assist in training clients on system functionalities and performance optimisation.

Proven experience as a Network Engineer or in a related technical role.
Strong understanding of network infrastructure and protocols (TCP/IP, DHCP, DNS, Wifi radios, etc.).
Experience with network security practices and monitoring tools.
Proficiency in configuring and maintaining servers and network systems.
Excellent problem-solving skills and ability to troubleshoot complex issues.
Strong verbal and written communication skills to effectively liaise with clients and team members.
A degree in Computer Science, Information Technology, or a related field is preferred.
Fluent speaking in: Cantonese, Mandarin and English