Total 3 it manager job vacancies in Lee Garden, Causeway Bay

Kody, a leading Fintech company focused on revolutionising online payment solutions and financial services for brick-and-mortar businesses, is seeking a skilled Customer Operations and IT Networks Engineer to join our innovative team.

As the Customer Operations and IT Networks Engineer, you will be responsible for maintaining and optimising our IT infrastructure and ensuring seamless operations across customer networks. You will collaborate closely with both our operations team and clients to troubleshoot any issues, enhance system performance, and ensure the reliable delivery of our services. A strong technical background, especially in computer networking, combined with excellent customer service skills is essential for this role.

Responsibilities

• Monitor and maintain IT infrastructure, ensuring all systems are functioning smoothly.
• Provide technical support and troubleshooting for internal and client network issues.
• Collaborate with the Customer Operations team to solve technical problems encountered by clients.
• Work with Customer Operations to deploy, maintain and troubleshoot Kody equipment in customer's sites.
• Implement network configurations, maintenance routines, and system upgrades to optimise performance.
• Conduct regular network assessment and security audits to anticipate potential issues.
• Document processes, system configurations, and any issues encountered during operations.
• Assist in training clients on system functionalities and performance optimisation.

• Proven experience as a Network Engineer or in a related technical role.
• Strong understanding of network infrastructure and protocols (TCP/IP, DHCP, DNS, Wifi radios, etc.).
• Experience with network security practices and monitoring tools.
• Proficiency in configuring and maintaining servers and network systems.
• Excellent problem-solving skills and ability to troubleshoot complex issues.
• Strong verbal and written communication skills to effectively liaise with clients and team members.
• A degree in Computer Science, Information Technology, or a related field is preferred.
• Fluent speaking in: Cantonese, Mandarin and English

• We're a fast growing, exciting company within a rapidly developing industry. You'll be surrounded by super ambitious individuals who think really big.

• Annual learning and development allowance on training related to your role
• Hybrid work, only a few days a week in the office
• Possibility to travel to UK to meet with our UK/EU tech team members

Kody, a fast-growing Fintech specialising in bringing online payments and better financial services to brick-and-mortar businesses, is seeking a highly motivated Account Manager Lead to join the team. Having completed Series A funding, Kody is poised for rapid growth and needs an experienced leader to manage and guide the Account Management team in line with its ambitious goals.

We are seeking a results-oriented, strategic, and experienced Account Manager to join our new Hong Kong team. This role focuses on client-facing responsibilities and will focus on fostering strong lasting relationships with our Enterprise clients.
As a key member of the Customer Success function, the Account Manager  will also play a pivotal role in shaping processes and strategies to support Kody’s growth. This position may involve global travel a few times a year.

Responsibilities:

• Act as the escalation point for complex client issues, collaborating with internal teams to deliver timely and effective solutions.
• Build and nurture client relationships by understanding their needs, aligning Kody’s products and services with their goals, and identifying opportunities for upselling and cross-selling.
• Gather and analyse client feedback, providing actionable insights to Product and Technology teams to enhance offerings and drive improvements.
• Support client onboarding processes by addressing technical and operational challenges, conducting training sessions, and ensuring clients maximise the value of Kody’s products.
• Streamline workflows and internal processes to enhance team efficiency while ensuring data security, compliance, and accurate record-keeping.
• Provide market insights and competitive intelligence to leadership, contributing to strategic planning and product development initiatives.

• English, Cantonese and Mandarin speaking, listening and reading skills are essential for this role
• At least 5 years of professional experience in a fintech, SaaS, or payment services company.
• Demonstrated problem-solving abilities, with a proactive and detail-oriented approach.
• Experience in a fast-paced environment, with the ability to manage multiple priorities.
• Proficiency in Google Workspace, Microsoft Office, and CRM software (HubSpot preferred).
• Willingness to travel globally as required.
• Flexible across time zones to support a global team.

• Lead a dynamic and innovative team in a rapidly growing company.
• Access to HKD$10,000 per year for Learning and Development.
• HKD$2,000 ‘Get Comfy’ allowance for items to enhance your work area.
• Competitive salary and benefits package.
• Opportunities for career growth in leadership and strategy.
• Collaborative, inclusive environment where your contributions are recognised and valued.
• Offsites to the EU, UK, or elsewhere in the world!

Prenetics is looking for a highly motivated Clinical Research Scientist & Laboratory Manager to lead our clinical research and development (R&D) projects and team. In this role you will be responsible for leading the clinical research and development (R&D) team, serve as project manager, and perform research activities. You will also be responsible for supporting the trouble shooting of the clinical service. You will independently and proactively identify process issues and recommend solutions given critical timelines. This work is interdisciplinary and involves collaboration with lab operation scientists, R&D scientists, as well as the bioinformatics and clinical team. You will have ample opportunity to significantly contribute to the development of our evolving technologies. You will report to the Chief Scientific Officer.

Key Responsibilities

• Workflow Development and Optimization:
• Develop, test, and refine the experimental workflow to ensure scalability, accuracy, and efficiency in generation of Next-Generation Sequencing (NGS) data.
• Collaborate with laboratory testing personnel, R&D team members, and bioinformatics & clinical team for the development of workflow.
• Lead Clinical R&D Team:
• Lead the team of clinical R&D members and monitor their day-to-day activities.
• Interact with stakeholders, such as Chief Clinical Officer, Chief Scientific Officer, and Senior Research Scientist, to transform the company level R&D and production requirements into operations.
• Collaboration and Support:
• Work closely with genomic scientists, clinical researchers, bioinformatics team, marketing team, and operation teams etc to develop and optimize the workflow for the implementation of the R&D results to real production mode.
• Provide comprehensive support to existing R&D projects, including but not limited to troubleshooting, upgrades, and performance optimizations.
• Research Samples Management for R&D Service:
• Build, curate, and maintain databases to record all research samples.
• Arrange the clinical samples for different research projects and test for the performance of genetic tests.
• Handle clinical samples.
• Person-in-charge and backup of all research projects.
• Innovation and Continuous Improvement:
• Proactively identify process improvements and implement innovative solutions to enhance efficiency and data quality.
• Stay updated on emerging bioinformatics methodologies, tools, and best practices to maintain a competitive edge.
• In charge the Prenetics Laboratory:
• Monitor, maintain, and lead the Prenetics laboratory.
• In-charge-of all daily R&D activities in the Prenetics laboratory.
• Monitor all purchasing and laboratory equipment maintenance activities.

• Required: MSc in Biomedical science, life sciences or related field.
• Required: With at least 10 years’ working and management experience in the industry in the molecular biology field is preferred.
• Required: Strong hands-on experience and knowledge in NGS (WES & WGS), qPCR, microarray technologies, and other molecular technologies.
• Required: Registered Medical Laboratory Technologist (MLT), Part I, holder for at least 5 years.
• Required: Strong experience and detailed understanding of the molecular test and genetic test, with at least 10 years’ experience in the industry is preferred.
• Required: Eagerness in taking ownership of day-to-day R&D works and support operations.
• Required: Comprehensive knowledges in ISO15189 and CAP systems 
• A drive to learn and master new technologies and techniques.

Medical & Annual Leave: We care about your well-being—and your vacation selfies! That’s why, for our full-time employees, we honor your time off with annual leave and provide medical benefits for any bumps, bruises, or unexpected adventures.
Learning & Development: Got a passion project or skill you’re dying to master? We’ve got a learning allowance for that! We believe in supporting your growth, whether it’s for work or just because you’re curious.
Growth & Opportunity: Your future’s bright, and we want to help you shine! We’re all about providing opportunities for you to grow and reach your potential, with exposure to a global company and the chance to collaborate across different cultures.
Inclusive Workplace: You belong here! We foster an environment where everyone’s voice is heard, respected, and celebrated. Inclusivity is the name of our game!

Our DNA is P-R-E-N-E-T-I-C-S.
Get to know us; Get to know our DNA!
Passion - You love what you do and inspire excellence in others.
Resilience - You tackle challenges head-on with tenacity and calm.
Empowerment - You foster team spirit and encourage initiative.
Integrity - You're honest, accountable, and reliable.
Epic - You take risks, deliver results, and always strive to grow.
Transparency - You share openly, even when it's tough.
Ingenuity - You think creatively and make smart decisions, even in uncertainty.
Communication - You express ideas clearly and with empathy.
Selfless - You prioritize Prenetics and the team over individual goals.