Total 2 operations engineer job vacancies in Hong Kong, Causeway Bay

Kody, a leading Fintech company focused on revolutionising online payment solutions and financial services for brick-and-mortar businesses, is seeking a skilled Customer Operations and IT Networks Engineer to join our innovative team.

As the Customer Operations and IT Networks Engineer, you will be responsible for maintaining and optimising our IT infrastructure and ensuring seamless operations across customer networks. You will collaborate closely with both our operations team and clients to troubleshoot any issues, enhance system performance, and ensure the reliable delivery of our services. A strong technical background, especially in computer networking, combined with excellent customer service skills is essential for this role.

Responsibilities

• Monitor and maintain IT infrastructure, ensuring all systems are functioning smoothly.
• Provide technical support and troubleshooting for internal and client network issues.
• Collaborate with the Customer Operations team to solve technical problems encountered by clients.
• Work with Customer Operations to deploy, maintain and troubleshoot Kody equipment in customer's sites.
• Implement network configurations, maintenance routines, and system upgrades to optimise performance.
• Conduct regular network assessment and security audits to anticipate potential issues.
• Document processes, system configurations, and any issues encountered during operations.
• Assist in training clients on system functionalities and performance optimisation.

• Proven experience as a Network Engineer or in a related technical role.
• Strong understanding of network infrastructure and protocols (TCP/IP, DHCP, DNS, Wifi radios, etc.).
• Experience with network security practices and monitoring tools.
• Proficiency in configuring and maintaining servers and network systems.
• Excellent problem-solving skills and ability to troubleshoot complex issues.
• Strong verbal and written communication skills to effectively liaise with clients and team members.
• A degree in Computer Science, Information Technology, or a related field is preferred.
• Fluent speaking in: Cantonese, Mandarin and English

• We're a fast growing, exciting company within a rapidly developing industry. You'll be surrounded by super ambitious individuals who think really big.

• Annual learning and development allowance on training related to your role
• Hybrid work, only a few days a week in the office
• Possibility to travel to UK to meet with our UK/EU tech team members

We are looking for an energetic and entrepreneurial individual to take on the role of Executive Director, overseeing the Crypto Tech and Operations division. The ideal candidate will possess extensive experience in regulated crypto exchanges or pertinent fintech firms within key jurisdictions, including Hong Kong, Singapore, or the United States. A demonstrated ability to foster product innovation and business expansion, complemented by robust industry knowledge and a strategic perspective, is essential to influence the future of our global crypto offerings at FUTU Group.

Strategic Leadership

- Establish and implement the strategic roadmap for cryptocurrency products and exchange operations, ensuring alignment with the company's growth objectives.

- Propel business expansion by identifying and seizing market opportunities within the cryptocurrency and digital asset sectors.

- Formulate innovative product strategies that distinguish the platform and address the evolving needs of customers.

Product Development

- Direct the design and launch of new cryptocurrency trading features, staking options, and other pioneering products compliant with regulatory standards across various jurisdictions where FUTU Group operates.

- Collaborate with cross-functional product and business teams to provide an exceptional user experience.

- Examine market trends and competitive activities to enhance product offerings and sustain a competitive advantage.

- Ensure the seamless integration of cryptocurrency services with broader financial products, such as stock trading and wealth management platforms at FUTU Group.

Assistance in Exchange Operations

- Support the Global Head of Crypto in ensuring the efficient operation of a cryptocurrency exchange platform, prioritizing high reliability, security, and adherence to international standards.

- Cultivate relationships with liquidity providers, custodians, and technology partners to enhance the exchange ecosystem.

- Foster business development opportunities for a regulated cryptocurrency exchange.

Team Building and Stakeholder Management

- Construct and lead a high-performing team across product, operations, and technical functions.

- Serve as the principal point of contact for regulators, partners, and industry stakeholders.

- Promote a culture of innovation, accountability, and a customer-centric approach within the team.

Experience

- Relevant experience in cryptocurrency within prominent markets such as Hong Kong, Singapore, or the United States, demonstrating a history of fostering business growth and achieving operational excellence.

- A minimum of 5 years of experience in product development, exchange operations, or leadership positions within the cryptocurrency or Web3 sector.

Skills

- Fluent in English; proficiency in Chinese is a plus.

- Possesses strong business acumen and an entrepreneurial mindset to effectively identify and seize growth opportunities.

- Extensive knowledge of cryptocurrency markets, trading systems, and blockchain technology.

- Exceptional communication and leadership abilities, capable of managing cross-functional teams and fostering stakeholder relationships.