Total 3 service engineer job vacancies in Hong Kong, Hong Kong

APM Monaco is looking for an experienced Assistant IT Service Delivery Manager based in our Hong Kong office. This role is a newly created position and will be reporting to Global IT Director – Infrastructure & Security in Guangzhou.

Responsibilities:

End user IT support in Hong Kong and Monaco office, include but not limited to:

• MacOS computer management & troubleshooting.
• Microsoft Office 365 (email, Teams, etc) and other business-related software tools.
• User account management, creation, delegation, permission, decommission, etc.
• Asset management including computer, iPhone, iPad, AppleTV, etc.
• Network management, mobile phone plan subscription, etc.
• IT devices procurement and provision.
• VIP support for high level management.
• Cooperate with other teams, provide IT values and efforts to achieve business target.

Manage IT related devices & support services for international boutiques.

• Boutique network management and troubleshooting.
• Windows PC & printing.
• Mobile device (iPad, iPhone) management via MDM.
• CCTV & Traffic Count system.
• Spotify & HiFi box.
• Device procurement, provision & delivery when necessary.
• Communicate with Area Manager/Store Manager for retail business needs, provide IT values accordingly.

Backend maintenance and supply vendor management.

• Regular visit to datacenter (located in Hong Kong) for maintenance & troubleshooting.
• Act as primary contact person for IT product & service vendor in HK: datacenter, networking, hardware & software services, etc.

Technical Skillset:

• Apple ecosystem, iOS, iPad OS, Apple TV, iCloud and especially MacOS. Be master of operation and troubleshooting.
• Microsoft enterprise technologies, AD domain, AAD, Microsoft 365.
• Networking technologies, LAN, Wireless LAN, WAN.

• Good understanding of Virtualisation technologies, VMWare and Cloud services.

Other Requirements:

• 7-10 years of relevant experience
• Good communication skills and enthusiasm for IT support service.
• Coordination, cooperation and team working ability.
• Native in Cantonese and fluent in English. French will be a plus.
• Flexibility to be on shift and support boutiques across different time zones.

Why Join APM?

• Global, Dynamic Team: Diverse and energetic workforce.

• Growth Opportunities: We support your professional development.

• Collaborative Culture: Teamwork and open communication.

• Comprehensive Benefits: Medical benefits, paid holidays, and generous employee discounts.

Don't wait to join APM Monaco! Click on APPLY NOW!

Sopra Steria is a listed European tech leader specializes in Consulting, Digital Service, and Software. We have 60,000 employees worldwide located in different regions (Europe, North America and Asia), whereby Singapore is the HQ for APAC. EvaGroup Asia Pacific is part of Sopra Steria I2S APAC, in charge of Infrastructure, Cloud and Cybersecurity services.

For this position, we are looking for an Application Support Engineer who can assist one of our clients - a leading investment bank.

Responsibilities:

The role involves mix of production support (70%) and business analysis (20-30%). In this capacity, you will be required to do functional and technical analysis of business needs, support internal clients, troubleshoot, and diagnose functional and technical issues in the production environment.

• Conduct functional and technical support on Research Website, CRM, Research workflow & distribution system
• Work closely with vendor and global development & application support teams to ensure smooth delivery of functional and technical requirement.
• Conduct system Quality Assurance Testing and assist in User Acceptance Test. Perform production deployment and system upgrade
• Analyze business requirement and provide support & solution
• Assist in project rollout and communicate timelines to business stakeholders.  
• Management and tracking of daily production problems and user requests, ensure effective and timely resolution and communications to the client. Regular interaction with business users, development teams, infrastructure teams on system related issues and enhancement requests.
• Maintain high availability of systems by continuously monitoring operation and performance.
• Coordinate with IT Security and Infrastructure team to build and maintain the platform
• Follow ITIL Application Support methodology to carry out incident and system change management procedures.
• Participate in support roster. Shift duty, weekend and holiday work as per requirements.

Competencies Required:

• Degree in IT/Computer Science with minimum 5 years of experience in Application Support
• Experience in web-based application, web analytics and data security
• Hands on experience on SQL.
• Hands on experiences on Excel / VBA and Java.
• Hands on experiences on Linux and Windows OS.
• Good command of both English and Mandarin (must)
• Process automation with Python and Shell scripting (not a must, but a plus)
• Exposure to system monitoring tools like Dynatrace and Geneos
• Self-learner, diligent, dependable and result driven team player.
• Working experience on fast paced environment is an added advantage.
• Good communication and interpersonal skills.
• Excellent problem-solving skill.

• Regular team buildings
• 18 leave days / Year
• Health Insurance
• Annual bonus
• Working hours: from 9am to 6pm, Monday to Friday
• E-learning and certifications paths

Kody, a leading Fintech company focused on revolutionising online payment solutions and financial services for brick-and-mortar businesses, is seeking a skilled Customer Operations and IT Networks Engineer to join our innovative team.

As the Customer Operations and IT Networks Engineer, you will be responsible for maintaining and optimising our IT infrastructure and ensuring seamless operations across customer networks. You will collaborate closely with both our operations team and clients to troubleshoot any issues, enhance system performance, and ensure the reliable delivery of our services. A strong technical background, especially in computer networking, combined with excellent customer service skills is essential for this role.

Responsibilities

• Monitor and maintain IT infrastructure, ensuring all systems are functioning smoothly.
• Provide technical support and troubleshooting for internal and client network issues.
• Collaborate with the Customer Operations team to solve technical problems encountered by clients.
• Work with Customer Operations to deploy, maintain and troubleshoot Kody equipment in customer's sites.
• Implement network configurations, maintenance routines, and system upgrades to optimise performance.
• Conduct regular network assessment and security audits to anticipate potential issues.
• Document processes, system configurations, and any issues encountered during operations.
• Assist in training clients on system functionalities and performance optimisation.

• Proven experience as a Network Engineer or in a related technical role.
• Strong understanding of network infrastructure and protocols (TCP/IP, DHCP, DNS, Wifi radios, etc.).
• Experience with network security practices and monitoring tools.
• Proficiency in configuring and maintaining servers and network systems.
• Excellent problem-solving skills and ability to troubleshoot complex issues.
• Strong verbal and written communication skills to effectively liaise with clients and team members.
• A degree in Computer Science, Information Technology, or a related field is preferred.
• Fluent speaking in: Cantonese, Mandarin and English

• We're a fast growing, exciting company within a rapidly developing industry. You'll be surrounded by super ambitious individuals who think really big.

• Annual learning and development allowance on training related to your role
• Hybrid work, only a few days a week in the office
• Possibility to travel to UK to meet with our UK/EU tech team members