Total 2 technical engineer job vacancies in Kwun Tong, Hong Kong

Kody, a leading Fintech company focused on revolutionising online payment solutions and financial services for brick-and-mortar businesses, is seeking a skilled Customer Operations and IT Networks Engineer to join our innovative team.

As the Customer Operations and IT Networks Engineer, you will be responsible for maintaining and optimising our IT infrastructure and ensuring seamless operations across customer networks. You will collaborate closely with both our operations team and clients to troubleshoot any issues, enhance system performance, and ensure the reliable delivery of our services. A strong technical background, especially in computer networking, combined with excellent customer service skills is essential for this role.

Responsibilities

• Monitor and maintain IT infrastructure, ensuring all systems are functioning smoothly.
• Provide technical support and troubleshooting for internal and client network issues.
• Collaborate with the Customer Operations team to solve technical problems encountered by clients.
• Work with Customer Operations to deploy, maintain and troubleshoot Kody equipment in customer's sites.
• Implement network configurations, maintenance routines, and system upgrades to optimise performance.
• Conduct regular network assessment and security audits to anticipate potential issues.
• Document processes, system configurations, and any issues encountered during operations.
• Assist in training clients on system functionalities and performance optimisation.

• Proven experience as a Network Engineer or in a related technical role.
• Strong understanding of network infrastructure and protocols (TCP/IP, DHCP, DNS, Wifi radios, etc.).
• Experience with network security practices and monitoring tools.
• Proficiency in configuring and maintaining servers and network systems.
• Excellent problem-solving skills and ability to troubleshoot complex issues.
• Strong verbal and written communication skills to effectively liaise with clients and team members.
• A degree in Computer Science, Information Technology, or a related field is preferred.
• Fluent speaking in: Cantonese, Mandarin and English

• We're a fast growing, exciting company within a rapidly developing industry. You'll be surrounded by super ambitious individuals who think really big.

• Annual learning and development allowance on training related to your role
• Hybrid work, only a few days a week in the office
• Possibility to travel to UK to meet with our UK/EU tech team members

Serve as a subject matter expert at the customer site, explaining technical, development, or strategic IT requirements

recommend, advise on, and finalise customer requirements to be the appropriate design architect for each customer

Identify customer problems and requirements and choose appropriate architectural solutions; design, specify, implement, and deliver the solutions to our customers

Facilitate customer enablement and deployment of open-source solutions

Work on diverse problems where analysis of data requires evaluation of many different factors

Apply your experience and understanding of industry practices and Red Hat's policies and procedures

Show good judgment in selecting methods and techniques to get the right solutions

Get involved early in the sales cycle to explore, review, and shape deal opportunities

Develop statement of work (SoW) documentation

• Experience with and expertise in the implementation of Container / K8s or equivalent
• Ability to communicate value, progress, and metrics of key projects to required stakeholders and diverse business and technical audiences
• Ability to define and promote a technology roadmap and journey with our customers
• Good communication and presentation skills; good written and verbal skills in English
• Good statement of work (SOW) development and technical discussion skills
• Experience with continuous integration (CI) and continuous delivery (CD), DevOps, and application development is a plus
• Red Hat Certified Engineer (RHCE) / Certified Kubernetes Administrator (CKA) qualification or equivalent combination of skills and experience is a plus