The Role
We’re looking for an ambitious and energetic Trainer / Training Manager to join our fabulous, newly appointed Global Travel Retail team. The successful candidate will be helping to drive the engagement and training of the Travel Retail Team in our stores & our airports. They will be responsible for the education and artistry development of the store-based Managers and Artists through physical and virtual training, whilst also ensuring the Charlotte Tilbury Learning Management System is accurately managed and is fulfilling potential.
You will act as the ultimate brand ambassador bringing Charlotte’s artistry, voice, and limitless approach to life with a commercially driven mindset. You’ll drive artistry training & development in our stores, upskilling our teams to be their very best selves every day for each of our customers they interact with.
You will constantly define and adapt the education & artistry approach based on commercial business needs in an agile manner, whilst always ensuring that the brand ethos and purpose is represented to our customers in the right way. You will be the trail blazer for exceptional service & artistry in stores through shop floor observation and in the moment coaching whilst leading by example with social advocacy both independently and through the team.
Role Accountabilities:
- Taking direction from the Travel Retail Manager, lead the effective and inspirational delivery of all defined training materials across
- Charlotte Tilbury ‘Magic Experience” service model and intermediate artistry development
- Full Curriculum facilitation including induction, social and developmental training
- Operational business management & area education strategy
- All new launch NPD and Skincare Training
- The Learning Management System
Monitor KPIs to measure the impact of training delivered, providing feedback, adapting training based on the feedback from the field team and Travel Retail Manager to ensure the continual improvement of the training provided and learning outcomes.
- Working in collaboration with the Travel Retail Manager, define a training and development plan for the area to achieve retail expectations, covering
- Accelerating high potential/high performance individuals using the development pathway and certification process
- Managing and addressing under-performance
- Peakon and engagement feedback
- Login, completion & engagement on the Learning Management System
- Optimising social advocacy with the store
- Succession planning for the area and across areas
- Deliver the agreed training plan for the area within the defined timeframes and reflecting the changing needs of the business via
- Regular, effective, and focused store visits with clear objectives, agreed KPIs, and rigorous follow-up
- High quality virtual and physical training sessions
- Feedback and contribute when necessary to regional retail evolutionary projects, working cross functionally to provide relevant customer insight.
- Leading by example on counter and online during all events, meetings, and trainings
- Being the ultimate brand ambassador & executing artistry excellence via
- Fluency in Charlotte Tilbury’s makeup style, language and expertise in product knowledge
- Leads and Inspire as the ultimate brand ambassador through awareness of your image and impact demonstrating the brand values and always looking the part.
- Embedding Artistry excellence within our travel retail teams by working collaboratively with the sales team to drive industry-leading standards.
- Role model and advocate exceptional hygiene standards with all artists and ensuring you are following the latest guidelines externally and within store.
- Always lead from the from the front by delivering Expert Magic Service in store, going above and beyond in all services and being a key brand beauty expert.
- Establish and develop a cooperative and mutually respectful relationship with the store retail operations team
Reporting Relationships
- Reporting to the Travel Retail Manager, HKMO & SEA
- Work closely with Field Team, Global TR Training Team, HKMO Training Team
Key Selection Criteria
- Experience working within the beauty industry. Candidates with more experience will be considered for the position of Training Manager, Travel Retail HK & SEA
- Proven experience in coaching to deliver high performance
- Clear, consistent and motivational communication style
- Excellent presentation skills and classroom delivery
- Strong commercial awareness and understanding of how to build capability to drive growth
- Able to identify training needs, learning outcomes and deliver content and coaching to meet these
- Strong interpersonal skills and a team-player
- Positive approach
- Independent and proactive working style
- Enjoys working at pace
- Must be able to travel within APAC, if required, globally
