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Kody

Account Manager

Full-time

Lee Garden, Causeway Bay

Accounting / Auditing

1 day ago

Kody, a fast-growing Fintech specialising in bringing online payments and better financial services to brick-and-mortar businesses, is seeking a highl..

Kody, a fast-growing Fintech specialising in bringing online payments and better financial services to brick-and-mortar businesses, is seeking a highly motivated Account Manager Lead to join the team. Having completed Series A funding, Kody is poised for rapid growth and needs an experienced leader to manage and guide the Account Management team in line with its ambitious goals.

We are seeking a results-oriented, strategic, and experienced Account Manager to join our new Hong Kong team. This role focuses on client-facing responsibilities and will focus on fostering strong lasting relationships with our Enterprise clients.
As a key member of the Customer Success function, the Account Manager will also play a pivotal role in shaping processes and strategies to support Kody’s growth. This position may involve global travel a few times a year.

Responsibilities:

Act as the escalation point for complex client issues, collaborating with internal teams to deliver timely and effective solutions.
Build and nurture client relationships by understanding their needs, aligning Kody’s products and services with their goals, and identifying opportunities for upselling and cross-selling.
Gather and analyse client feedback, providing actionable insights to Product and Technology teams to enhance offerings and drive improvements.
Support client onboarding processes by addressing technical and operational challenges, conducting training sessions, and ensuring clients maximise the value of Kody’s products.
Streamline workflows and internal processes to enhance team efficiency while ensuring data security, compliance, and accurate record-keeping.
Provide market insights and competitive intelligence to leadership, contributing to strategic planning and product development initiatives.

English, Cantonese and Mandarin speaking, listening and reading skills are essential for this role
At least 5 years of professional experience in a fintech, SaaS, or payment services company.
Demonstrated problem-solving abilities, with a proactive and detail-oriented approach.
Experience in a fast-paced environment, with the ability to manage multiple priorities.
Proficiency in Google Workspace, Microsoft Office, and CRM software (HubSpot preferred).
Willingness to travel globally as required.
Flexible across time zones to support a global team.

Quick Apply

Love, Bonito

Retail Ambassador (Full-Time) 全職零售大使

Full-time

Causeway Bay, Island

Others

3 days ago

關於我們Love Bonito 是首個線上購物平台，致力推動亞洲女性自主權並激發其自信。我們是零售女裝行業領導者，我..

關於我們

Love Bonito 是首個線上購物平台，致力推動亞洲女性自主權並激發其自信。我們是零售女裝行業領導者，我們的總部位於新加坡，在印尼和馬來西亞也擁有全渠道業務，在柬埔寨亦設有零售特許經營店，我們並正在迅速擴展到中國香港特別行政區和美國等國際市場。

我們成立於 2010 年，在我們的組織、領導和 STEM 角色(#girlpower!) 中以女性代表為主，當中佔有 70 %，我們引以自豪。再者，我們在2021年發起了一輪 US $50M 系列 C 的融資，致力成為全球最貼心、周到的亞洲女性服裝品牌，特別是在產品、會員社群和服務體驗方面。

因此，對於未來迅速擴展的計劃，還需要很多準備。我們希望與渴求成果和態度積極的人加入我們充滿活力、沒有”廢話”的團隊（是的，你沒看錯）。

團隊

Love, Bonito 的團隊滿懷熱情、活力充沛、積極創新，是個滿載歡欣的大家庭。團隊的成員組成豐富多元，包括時裝愛好者、睿智營銷人員、以及科技奇才，每位成員都朝著同一個目標邁進：「為 Love, Bonito 女裝品牌顧客服務」。團隊所做的努力都是以顧客為主，我們引以自豪地採取別具新意、數據導向、迎合市場需求的方式，為女性顧客打造頂級體驗、產品及服務。我們懷有偉大夢想及宏大使命，並正在尋找懷有相同熱情、勇敢無懼且具有商業經驗的同仁加入我們。

若你在尋找靈活多元、高效率的工作環境，希望在公司裡學習成長並地造成實在的改變，Love, Bonito 就是最適合的公司！

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