About us
We pride ourselves as the best and largest vertically integrated, omni-channel women's fashion brand in the region. Founded in 2010, we have grown to 250 people strong, proudly headquartered in Singapore with country offices in Indonesia and Malaysia and an omni-channel presence across these 3 markets. In addition to our retail franchise in Cambodia, we ship internationally to 15 markets (Hong Kong, China, Philippines and Australia, New Zealand, US, Canada, Macau, Japan, Korea, Vietnam, Thailand, Myanmar, Cambodia & Brunei).
We are taking our definition of new female retail global, with our sights set on becoming the most thoughtful brand for the everyday woman.
關於我們
我們是亞洲區內最頂尖最大型的垂直整合全方位零售女裝品牌，我們對此引以為傲。從 2010 年品牌創立以來，總員工人數已達至 250 人。品牌的總部位於新加坡，其他地區辦公室則分布在印尼及馬來西亞，全方位零售網絡則擴及上述 3 個市場。除了在柬埔寨的零售特許業務以外，我們還擴及全球 15 個市場（包含香港、中國、菲律賓及澳洲、紐西蘭、美國、加拿大、澳門、日本、韓國、越南、泰國、緬甸、柬埔寨及汶萊）。
我們致力於改造全球女裝零售的定義，並透過我們的視角將 Love Bonito 蛻變成專為所有女性而設的卓越品牌。
The team
The Love, Bonito team is a passionate, dynamic, innovative and fun-loving family. From fashion-lovers, savvy marketers to tech whizzes, we have a diverse team of talented individuals with one unified focus - our customer, the Love, Bonito woman. She is at the heart of everything we do and we pride ourselves in always taking an innovative, data-centric yet considerate approach in creating the right experiences, products and content for her. With big dreams and a grand mission, we’re looking for great like-minded people to join us - people who are as passionate, fearless and entrepreneurial.
If you’re looking for a dynamic, no corporate-BS environment to learn, grow, and really make an impact, we could be the perfect fit for you!
團隊
Love, Bonito 的團隊滿懷熱情、活力充沛、積極創新，是個滿載歡欣的大家庭。團隊的成員組成豐富多元，包括時裝愛好者、睿智營銷人員、以及科技奇才，每位成員都朝著同一個目標邁進：「為 Love, Bonito 女裝品牌顧客服務」。團隊所做的努力都是以顧客為主，我們引以自豪地採取別具新意、數據導向、迎合市場需求的方式，為女性顧客打造頂級體驗、產品及服務。我們懷有偉大夢想及宏大使命，並正在尋找懷有相同熱情、勇敢無懼且具有商業經驗的同仁加入我們。
若你在尋找靈活多元、高效率的工作環境，希望在公司裡學習成長並地造成實在的改變，Love, Bonito 就是最適合的公司！
The role
You will be responsible for bringing our Love, Bonito brand to life in Hong Kong via our store, as part of our mission to become the largest and most thoughtful brand for Asian women globally.
As our Store Manager in Hong Kong, you will lead the roll-out and running of our retail stores and pop-ups throughout the city, as we expand our reach more aggressively in market over the next few years. You should be a proud ambassador of our culture and values, have an outgoing and warm personality, and of course be someone who loves people and is passionate about the service and retail industry.
應徵職位
我們致力於打造全球最大的為亞洲女性貼心打造的時裝品牌，你將負責帶領 Love, Bonito 品牌的香港實體店鋪。
身為香港的店舖經理，你將創立並且管理香港零售門市以及快閃店，協助我們在未來更加積極地拓展香港市場。身為領導者，你應致力於體現公司文化及價值觀，必須含有性格外向、親切友善，熱愛與人相處的特質，並對服務及零售業界懷有熱誠。
You should have / be
- A passion and genuine love for retail and customer service - always thinking of the customer first!
- A performance-driven attitude with a hunger and thirst for results
- A high degree of professionalism, work ethic, judgement and keen attention to detail
- A genuine interest and passion for fashion
- Strong leadership skills in motivating and driving a team
- An outgoing and warm personality who enjoys interacting and connecting with people to build trusting relationships with both internal employees and our regular customers
- A good team player, a self-starter, decision maker, gap spotter, captain of the ship
- Ability to work under pressure and meet tight deadlines
- Highly independent and resourceful, with an ability to problem solve creatively and quickly on-the-go
- Highly energetic with a positive and infectious energy!
- A Love, Bonito ambassador who believes in and embodies our culture and core values of - People Matter, Go Above & Beyond, Be Bold, Be Creative, Always Keep It Real, We’re Better Together
具備條件
- 熱情誠懇地提供零售及客戶服務，並時刻以顧客為優先！
- 重視績效目標，並追求卓越業績
- 秉持職業道德及理智判斷地專業工作，同時著重事項細節
- 對時裝產業富有興趣、滿懷熱情
- 具有出色的領導技巧，能夠積極帶領整個團隊
- 性格外向、親切熱情、享受與人相處互動，從而在內部員工與熟客之間建立互信關係
- 善於合作、做事主動、果斷決定、彌補差距、堅定領導
- 善於應對工作壓力以及緊迫時間表
- 處事獨立、足智多謀，能夠在不同情況下能夠創意地且迅速地解決問題
- 充滿活力，態度正面，以豐富熱情感染他人！
- 堅信和體現 Love, Bonito 的公司文化及核心價值
Main responsibilities
Team Management & Leadership:
- Meet sales goals by leading, managing, mentoring, and providing feedback to a team of full-time and part-time retail associates
- Inspire and motivate team to work towards a collective goal
- Collaborate closely with all other functional team leads in particular Commercial, Operations, Marketing and People & Culture
Retail Performance & Operations:
- Customer Care, Sales & Stock Management, Visual Merchandising, Operations, Human Resources, Loss Prevention
- Drive store performance via retail strategies, customer experience, service and visual merchandising
- Manage the overall store operations to ensure a consistent and solid Love, Bonito experience, which includes daily stand-ups, retail training, customer service training, inventory management, stockroom management, order replenishments, visual merchandising, manpower planning, stock take etc.
- Conduct manpower resource planning for both permanent and temporary retail staff; manage shift schedules and retail staff budget to achieve optimal staffing levels for excellence in the brand's customer experience, according to peak hours, days, and seasonality
- Oversee general store administration and ensure compliance with policies and procedures, including goods receiving & transfers and cashier balancing
- Be present and operating on retail floor as floor manager
- Develop strategies to enhance the store customer experience and drive sales performance by conducting weekly business reviews to expand our customer base, increase store traffic and optimize profitability.
- Deal with all issues that arise from staff or customers (complaints, grievances etc)
- Conduct weekly business reviews with team to increase traffic, expand base, retain customers and optimize profitability
- Collaborate closely with Regional Head of Retail Operations in ensuring consistency and the roll-out of retail best practices
- Work closely with CCO & Country Manager in the sourcing and launching of new stores
主要職責
團隊管理與領導力:
- 領導、管理、監督每月銷售目標，並提供反饋與檢討給相關正職與兼職人員
- 能夠激發整個團隊為同一目標努力
- 同時和廣告、營運、銷售、人資部門主管交流與互通訊息
零售績效和運營:
- 透過零售策略、客戶體驗、服務及視覺行銷，改善店舖整體表現
- 管理整體店舖營運，以確保為 Love, Bonito 顧客帶來貫徹一致的理想體驗。其中包含每日會議、零售培訓、客戶服務培訓、庫存管理、倉庫管理、補貨、視覺營銷、人力規劃、點貨等等。
- 在零售空間擔任店舖經理一職
- 負責招聘、指導全體兼職與正職員工，建立強大團隊
- 每週與團隊檢討業務運作，以提升客流量、擴展客戶群、留住顧客和提高盈利
- 與地區零售營運主管密切協作，以確保互有共識地同步而行，並採用最佳的零售方式
- 與其他部門的團隊領袖（業務發展、銷售策劃、市場營銷等等）通力協作，以發展 Love, Bonito
- 在新店籌備和開張方面，與商務總監及國家主管經理合作
KPIs
- Store performance
- Customer satisfaction score
- Visual merchandising excellence
- Inventory management
- Store team retention & happiness
關鍵績效指標
- 店舖表現
- 顧客滿意指數
- 視覺陳列
- 庫存管理
- 店員留存率＆工作滿意指數
Qualifications & Experience
- Minimum 6 years of experience in the retail industry, preferably in fast fashion
- Minimum 3 years of experience in managing a retail team(s)
- Experience in leading and managing a team
- Numerate with strong Excel skills
- Effectively bilingual in English and Cantonese, mandarin is a plus
- Bachelor’s degree - all fields are welcome!
資歷及經驗要求
- 至少具有 6 年的零售產業經驗（時尚、服裝產業佳）
- 至少具有 3 年的管理零售店舖的經驗
- 具備領導和管理團隊的經驗
- 精通於 Excel 試算表功用
- 通曉英語與廣東話，及簡單普通話
- 至少擁有學士學位（各領域都歡迎！）
About the Role